Food Service Supervisor (Lisvane)

Who are we?

Our Visitor Attraction site at Lisvane and Llanishen opened in 2023, in the North of Cardiff, and is open all year round! This is an exciting opportunity for anyone wishing to join Welsh Water. The site boasts, a state-of-the-art Visitor Attraction building with 150-cover restaurant, balcony with views over both reservoirs, group and cubicle changing rooms, both land and water-based activities, education learning space, bird hides & islands, meeting rooms and a Grab & Go.

…Come and join our team and work in this green / blue oasis less than 5 miles from Cardiff city centre. Want to see more?  Take a look at here: https://lisvane-llanishen.com/

What you’ll be responsible for

Supervising the kitchen, retail and restaurant areas to ensure excellent customer service is delivered whilst maintaining a safe environment for all persons on site. This will include:

1. Ensuring the safety of all persons on site
2. Ordering all kitchen and goods for resale supplies from designated suppliers
3. Maintaining upkeep of all kitchen HACCP records at all times and to the required standard
4. Preparing, cooking and serving meals, managing and organising café assistants to deliver high quality customer service
5. Supervising and identifying training needs of colleagues to ensure excellent customer service
6. Striving to develop and improve the customer experience offering
7. Ensuring the service in the café and retail area is maintained to a high standard
8. Engaging with customers as an ambassador of Welsh Water
9. Maintaining the food hygiene standards, upkeep and tidiness of the kitchen, retail and restaurant areas in accordance with Welsh Water Food safety procedures
10. Undertaking any other duties as required to meet the needs of the business
     

Who you’ll work with

Internal

• Visitor centre staff

External

• Members of public
   

About you

Qualifications, Knowledge, Experience & Skills 

We are looking for a creative and positive person to join our team!

• Good grasp of MS Office and experience using POS systems   
• Satisfactory DBS check    
• Practical health & safety and food safety experience in a visitor attraction or retail or restaurant environment    
• Experience working with the general public    
• Enthusiastic about putting our customers first every day    
• Catering/Retail/Hospitality customer service experience
• Ability to work on own initiative    

Good to know

• Uniform provided
• Friendly team in a new business with exciting opportunities for career development

Working pattern

• 37 hours over 5 days with 1 in 3 weekends
• Predominately daytime opening with a potential evening service in future
• Typical shift patterns: either 8.30am-4.30pm or 10am-6.30pm (flexibility considered)

For more information on the role please contact Glen.Forder@dwrcymru.com

Benefits

As well as a market competitive salary, 33 days  annual leave (pro rata, including public holidays), we offer a range of employee benefits and rewards including:

• Variable pay schemes (your salary will always stay the same, but depending on the performance of the company you could receive a yearly bonus)
• Enhanced employer pension contributions – Up to 11% employer contributions
• Enhanced family friendly policies
• Progression opportunities, including the ability to apply for funded training and coaching and mentoring programmes
• Reduction on gym memberships and high street shopping
• Cycle to work scheme
• Car-leasing scheme
• Health CashBack scheme
• An employee assistance programme for employees and their immediate family

Whilst also working for a not-for profit company that truly cares about earning the trust of customers everyday, and about looking after our beautiful environment.

Who we are

Dŵr Cymru Welsh Water keep 3 million people healthy each day with safe, reliable water, and take away wastewater to clean, before returning it safely to our beautiful rivers and seas.

To be able to deliver high quality, essential services which help to protect the health of our customers, colleagues and our environment, we need the right people to deliver on our vision.  This is achieved by living our core values and demonstrating the core behaviours that underpin them.  The security of our people, assets and information is key to us, so we are looking for people who understand and comply with the company’s required security objectives.

We know that the most successful teams are the most diverse teams. Equality, diversity and inclusion provide the very foundation to our culture at Welsh Water. We want every individual to feel confident, proud and able to bring their whole selves to work. 

To ensure an improved representation in our workforce, applications are particularly welcome from minority groups including Black, Asian and Minority Ethnic people, Females, LGBT+, Non-binary and people with disabilities. Together we continue to build a workplace that not only celebrates the diverse voices of our colleagues but also represents each customer we serve.

In essence, ours is a company based on trust, openness, respect, commitment and honesty. A company that our colleagues are proud to work for.