Response Pod Inspector (24/7)

Date: 18 Jun 2026

Company: DWR Cymru Cyfyngedig Welsh Water Plc

City: Cardigan

Address:

Cardigan, Wales, GB, SA43 2QL

Job Requisition Number	8736
Work Type	Permanent
Job Function	Operational
Salary Range	£28,065.00 -£31,887.00
Base Closing Date	South East Hub 23:59 on 02 July 2026

What you’ll be responsible for

Please note, there are 2 positions available for this post.

What you’ll be responsible for

Support the Response Pod Team in delivering an efficient and effective 24/7 service with no avoidable failures in service delivery.
Respond to issues as directed by Operational Response and Control teams, providing regular feedback to ensure that risks are understood and customers are kept up to date with progress throughout our response. You’ll be responding to a wide variety of issues ranging from single customer contacts to major failures of large diameter water mains. You’ll be responsible for investigating, pinpointing the fault and taking action to resolve the issue.
Provide service to customers directly in response to urgent issues and ensure that customers are fully informed about what happens next.
Support in ensuring that all vehicles, plant and equipment are adequately maintained and ready to deploy at all times, with particular focus on maintaining of compliance with Water Quality and Safety standards expected.
Utilise all emergency response equipment available to restore supplies as quickly as possible in the event of failures, whilst ensuring that water quality is not compromised and the Environment is protected.
Support the delivery of planned work on the Distribution network ensuring that risk assessment/method statements are followed and safety and water quality are put at the forefront of everything we do. You’ll support with carrying out leakage detection and maintenance tasks to ensure that we meet our business targets.
Monitor contractors’ performance through carrying out inspections and safety conversations. You’ll ensure that people in our supply chain understand the importance of the highest standards of safety and service to customers. You’ll review contractor RAMS to ensure suitability for the task being undertaken and issue Permits to Work / Certificates of Isolation to enable works to proceed.
Carry out dynamic Risk Assessments on-site to ensure that hazards are identified and risks mitigated or reduced as far as possible. You’ll ensure that activities undertaken comply with all Health and Safety legislation and DCWW Health & Safety policies.
Carry out routine daily checks on vehicles in order to comply with Road Traffic Act requirements and to ensure compliance with DCWW Operators Licence. You’ll be required to accurately record and report defects.
Recording all activities in the relevant corporate systems (SAP, PowerApps, Procedural Forms) to ensure that there is an auditable record of our actions.
Taking Water Quality samples from Tankers and other temporary Supplies, in line with our procedures, to ensure that the water we supply our customers meets the standards we expect. You’ll need to support with ensuring that logistics arrangements are understood and complied with to transport samples to our laboratory in time for analysis each day.
Support the Operations Supervisor and Compliance Teams with ensuring that HGV Drivers hours are accurately recorded, monitored and never breached.
Ensure chlorination of tankers, bowsers and hoses is completed and recorded when necessary.
Ensure availability of tankers and kit is communicated effectively so informed supply interruption mitigation is completed.
Communicate and escalate the need for driver changeovers or additional resource in a timely manner.
Ensure any water quality issues or risks are escalated immediately.
Participate in a standby rota and undertake any other duties that may be required to meet business needs.

Who you’ll work with

Internal

Network Alliance
Capital Alliance
Retail
Smart Hub
Water Quality Department
Environmental/Waste
Water Engineering
Production / MEI
Water Regulations

External

DCWW Customers
Local Council
Highways Agency
Natural Resource Wales/Environment Agency
Emergency Services
Business Customers
Network Rail
Other Utilities
Consumer Council for Water Wales
OFWAT
DWI
Health and Safety Executive (HSE)
WRAS

About you

Essential Qualifications, Experience, Knowledge & Skills

Qualifications

A recognised Plumbing Qualification required (Minimum of NVQ level 2 in Plumbing and Heating or equivalent). Proof to be submitted upon application.

Experience

Good understanding of leakage identification and repair techniques and principles and able to detect leakage both external to and internally within customers’ homes quickly and efficiently
Comprehensive experience and knowledge of domestic plumbing systems, appliances and fittings with a range of different repair techniques and skills

Knowledge & Skills

Enthusiastic about putting our customers first every day
Good interpersonal skills eg building a rapport, listening effectively to others
Good communication skills eg clear and concise
IT Skills including Microsoft Office packages, SAP Work Manager, TMJ, Geo field, Vyntelligence, Water core
Current, full valid UK driving licence

Good to know

Shift Information

This role operates on a structured 12-hour rotating shift pattern:

2 day shifts: 6:00am – 6:00pm
2 night shifts: 6:00pm – 6:00am
Followed by 4 consecutive days off

This cycle repeats eight times. After the seventh cycle, you will receive an extended break of 18 consecutive days before the pattern restarts.

Due to the fixed nature of this shift pattern, annual leave is built into the rota and cannot be booked separately. However, there may be flexibility to swap shifts or purchase additional leave in exceptional circumstances.

Additional Requirements

You will be required to take part in a standby rota
Shift working is an integral part of this role
There may be an opportunity to discuss working patterns (day shift or 24-hour rota) during the interview process

There is a 25% additional shift allowance payment on top of the base salary for this role.

For an informal discussion about this role, please contact: James.Reynolds@dwrcymru.com and enter the Job Requisition Number in the subject title line [8736].

Please note, we may close this role sooner if required. Please apply as soon as you can. We may also extend the original closing date depending on interest.

Due to the nature of the industry, we require satisfactory references, post offer medical clearance, and a criminal records Basic Disclosure check on all new employees joining the business. For some roles there may be additional checks and security clearance required, and this offer is subject all checks being satisfied. You will receive further information on how to complete these checks via email once you have accepted this offer.

Benefits

As well as a market competitive salary, 33 days annual leave (pro rata, including public holidays), we offer a range of employee benefits and rewards including:

Variable pay schemes (your salary band will remain the same, but performance depending, you could receive an incremental within-band increase and a yearly incentive)
Option to buy additional annual leave up to 5 days per year
Enhanced employer pension contributions – Up to 11% employer contributions
Free Mortgage Brokering Services
Enhanced family friendly policies
Progression opportunities, including the ability to apply for funded training and coaching and mentoring programmes
Gym and fitness discounts as well as high street shopping
Cycle to work scheme
Discount off all Welsh Water visitor attraction centres and gift shops
Car-leasing scheme and free on-site parking at all sites
Health CashBack scheme and access to an online GP service
An employee assistance programme for employees and their immediate family
Many more can be found on our website.

Due to the nature of the industry, we require satisfactory references, post offer medical clearance, and a criminal records Basic Disclosure check on all new employees joining the business.

For some roles there may be additional checks and security clearance required, and this offer is subject to all checks being satisfied. You will receive further information on how to complete these checks via email once you have accepted this offer.

Who we are

Our Operations teams help bring Wales to life by protecting and delivering one of our most vital natural resources. Every role plays a part in keeping safe, high‑quality drinking water flowing to homes and businesses across the country. We’re proud to offer an inclusive working environment where different perspectives, skills and experiences are valued, because we know diverse teams help us serve our communities better. Whatever your background, you’ll be supported to learn, grow and make a meaningful impact on everyday life in Wales.

Dŵr Cymru Cyf, a limited company registered in Wales No. 2366777. Registered office: Linea, Fortran Road, St. Mellons, Cardiff CF3 0LT