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Cafe Supervisor

Date:  11-May-2022
Company:  DWR Cymru Cyfyngedig Welsh Water Plc
City:  Haverfordwest

Haverfordwest, Wales, GB, SA63 4RR

Job Requisition Number                              2966                                                                              
Work Type Temporary 18 month 
Job Function Leisure and Hospitality
Salary Range £23,652 - £26,874
Base Llys y Fran



As well as a market competitive salary and 25 days annual leave (pro rata), we offer a range of employee benefits including:


  • Variable pay schemes
  • Enhanced employer pension contributions
  • Reduction on gym memberships and high street shopping
  • Cycle to work scheme
  • Car-leasing scheme
  • Health CashBack scheme
  • An employee assistance programme for employees and their immediate family


And many, many more.

Who we are


Dŵr Cymru Welsh Water keep 3 million people healthy each day with safe, reliable water, and take away wastewater to clean, before returning it safely to our beautiful rivers and seas.


To be able to deliver high quality, essential services which help to protect the health of our customers, colleagues and our environment, we need the right people to deliver on our vision.  This is achieved by living our core values and demonstrating the core behaviours that underpin them.


We know that the most successful teams are the most diverse teams. Equality, diversity and inclusion provide the very foundation to our culture at Welsh Water. We want every individual to feel confident, proud and able to bring their whole selves to work. 
To ensure an improved representation in our workforce, applications are particularly welcome from minority groups including Black, Asian and Minority Ethnic people, Females, LGBT+, Non-binary and people with disabilities. Together we continue to build a workplace that not only celebrates the diverse voices of our colleagues but also represents each customer we serve.

In essence, ours is a company based on trust, openness, respect, commitment and honesty. A company that our colleagues are proud to work for.

What you’ll be responsible for


Supervising the kitchen and restaurant areas to ensure excellent customer service is delivered whilst maintaining a safe environment for all persons on site. This will include:


  • Ensuring the Health and Safety of all visitors and customers using the facilities of the site, providing an active part in monitoring safety, ensuring all records are kept up to date and all incidents and accidents are recorded in line with the required company procedures.
  • With the Catering Manager order all kitchen and stock for resale supplies from approved suppliers.
  • Maintaining upkeep of all kitchen HACCP records at all times and to the required standard.
  • Preparing, cooking and serving meals, managing and organising café assistants to deliver high quality customer service.
  • Supervising and identifying training needs of colleagues to ensure excellent customer service.
  • Striving to develop and improve the customer experience offering.
  • Ensuring the service in the café and retail area is maintained to a high standard
  • Engaging with customers as an ambassador of Welsh Water
  • Maintaining the food hygiene standards, upkeep and tidiness of the kitchen, retail and restaurant areas in accordance with Welsh Water Food safety procedures.
  • Undertaking any other duties as required by the Catering Manager to meet the needs of the business.
  • Supporting the recruitment of instructors and managing the training and induction requirements of all new colleagues to ensure that they are fully competent to work both on and off centre.
  • Deputising for the Catering Manager in their absence.

Who you’ll work with


Internal - Visitor centre staff
External - Members of public

About you


The following Qualifications, Experience, Knowledge & Skills are deemed essential, unless otherwise stated:





  • Current Food Hygiene Level 3 minimum certification
  • Satisfactory DBS check




  • Practical health & safety and food safety experience in a visitor attraction or retail or restaurant environment
  • Experience working with the general public

Knowledge & Skills



  • Enthusiastic about putting our customers first every day
  • Commercial catering and kitchen supervisory experience
  • Catering/Retail customer service knowledge or specialism
  • Ability to work on own initiative
  • Commercial awareness
  • Ability to communicate effectively in Welsh - Desirable

Good to know


  • This role will require regular evening, weekend and bank holiday working
  • The selected candidate will require an enhanced DBS check prior to starting
  • Temporary 18 month 





Dŵr Cymru Cyf, a limited company registered in Wales No. 2366777. Registered office: Linea, Fortran Road, St. Mellons, Cardiff CF3 0LT

© Dŵr Cymru Cyf 2019.

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