Food Service Supervisor

What you’ll be responsible for

As a Cafe Supervisor you will be responsible for supervising the Front of House and Kitchen in Chef’s absence and ensure excellent customer service is delivered whilst maintaining a safe environment for all persons on site. 

Your responsibilities will include: 

1. Ensuring the safety of all persons on site 
2. Ordering goods for resale, supplies from designated suppliers 
3. Maintaining upkeep of all HACCP records at all times and to the required standard 
4. Supporting the kitchen in preparing, cooking and serving meals.
5. Managing and organising café assistants to deliver high quality customer service 
6. Supervising and identifying training needs of colleagues to ensure excellent customer service 
7. Striving to develop and improve the customer experience offering 
8. Ensuring the service in the café and retail area is maintained to a high standard 
9. Engaging with customers as an ambassador of Welsh Water
10. Maintaining the food hygiene standards, upkeep and tidiness of the kitchen, retail and café, meeting room areas in accordance with Welsh Water Food safety procedures
11. Undertaking any other duties as required to meet the needs of the business 

Who you’ll work with

You will work with internal Visitor centre staff and External Members of public.

About you

Qualifications, Experience, Knowledge & Skills 
 

• Current Food Hygiene Level 3 minimum certification    
• Satisfactory DBS check
• Enthusiastic about putting our customers first every day   
• Commercial catering and kitchen supervisory experience   
• Catering/Retail customer service knowledge or specialism   
• Ability to work on own initiative  
• Commercial awareness 
• Ability to communicate effectively in English  

Good to know

For more information on the role, please contact Victoria.Hadnett@dwrcymru.com

Benefits

As well as a market competitive salary, 33 days annual leave (pro rata, including public holidays), we offer a range of employee benefits and rewards including:
 
 
•    Variable pay schemes ((your salary band will remain the same, but performance depending, you could receive an incremental within-band increase and a yearly incentive)
•    Option to buy additional annual leave up to 5 days per year
•    Enhanced employer pension contributions – Up to 11% employer contributions
•    Enhanced family friendly policies
•    Progression opportunities, including the ability to apply for funded training and coaching and mentoring programmes
•    Reduction on gym memberships and high street shopping
•    Cycle to work scheme
•    Free on-site parking at all our sites
•    Discount off all Welsh Water visitor attraction centres and gift shops
•    Car-leasing scheme
•    Health CashBack scheme
•    An employee assistance programme for employees and their immediate family
 
 
Whilst also working for a not-for profit company that truly cares about earning the trust of customers everyday, and about looking after our beautiful environment.
 
 
Please note, we may close this role sooner if required. We may also extend the original closing date depending on interest.
 
 
Due to the nature of the industry, we require satisfactory references, post offer medical clearance, and a criminal records Basic Disclosure check on all new employees joining the business.

 For some roles there may be additional checks and security clearance required, and this offer is subject all checks being satisfied. You will receive further information on how to complete these checks via email once you have accepted this offer.

Who we are

Dŵr Cymru Welsh Water keep 3 million people healthy each day with safe, reliable water, and take away wastewater to clean, before returning it safely to our beautiful rivers and seas.

To be able to deliver high quality, essential services which help to protect the health of our customers, colleagues and our environment, we need the right people to deliver on our vision.  This is achieved by living our core values and demonstrating the core behaviours that underpin them.  The security of our people, assets and information is key to us, so we are looking for people who understand and comply with the company’s required security objectives.

We know that the most successful teams are the most diverse teams. Equality, diversity and inclusion provide the very foundation to our culture at Welsh Water. We want every individual to feel confident, proud and able to bring their whole selves to work. 

To ensure an improved representation in our workforce, applications are particularly welcome from minority groups including Black, Asian and Minority Ethnic people, Females, LGBT+, Non-binary and people with disabilities. Together we continue to build a workplace that not only celebrates the diverse voices of our colleagues but also represents each customer we serve.

In essence, ours is a company based on trust, openness, respect, commitment and honesty. A company that our colleagues are proud to work for.

INDHP