CCTV Operative

What you’ll be responsible for

Assist the Sewerage Manager to manage a substantial operational area to achieve regulatory, Health & Safety, financial, customer and performance targets. To ensure the existing network assets, including the transferred private drains are managed to optimal efficiency within agreed budgetary targets whilst meeting all Customer Service and serviceability targets.

As a North Wales CCTV Technician you will:

1. Resolve Customer related issues with regards to the Sewerage Network & recently transferred private drains, taking ownership and resolving to a satisfactory conclusion.
2. The successful applicant will undertake all aspects of sewerage investigation work using CCTV equipment both reactively and planned, to deliver exceptional customer service.
3. Ensure all activities are carried out in line with Health and Safety policies and procedures and successful candidates will be required to undertake a POWRA.
4. You will receive job instructions via an electronic work management system (SAP) and be expected to provide feedback via the same route and update Innovyze from site to enable the Network team to review survey’s in a timely manner.
5. You will have a direct impact on customer and pollution issues, allowing the network team to make informed decisions regarding next steps.
6. Provision of technical support to service providers and associated field staff.
7. Work closely with the wider Network team, CCTV Co-ordinator, Wastewater Assets, Developer Services & Capital.
8. This role offers a varied experience in the operational field. 

Principle Accountabilities:

1. Respond to requests for CCTV surveys in priority order for all types of sewers and drains, providing detailed feedback on actions taken and preparation of detailed structural and serviceability reports.
2. Make recommendations as to remedial works as required.
3. Undertake sewer location surveys using all types of sewer tracing equipment, providing accurate data and feedback to the planning team to enable developers and customer to progress with their build.
4. Undertake Sewer network inspections to prove connectivity between manholes & undertake misconnection surveys, working closely with the Drainage & Storm Overflow team.
5. Undertake detailed and timely completion of actions taken on all incidents in the work management systems.
6. Accurately update the sewerage mapping system.

Who you’ll work with

Internal

• DCWW senior management team.
• Catchment Operations, H&S, Planning, Asset Strategy & Planning, Finance and Business Improvement teams, Capital, Developer Services,
• Drainage & Storm overflow teams.  
• Day to day liaison with operational staff regarding work management, planning, scheduling and strategy implementation. 
• DCWW Contract Partners – Delivery managers where appropriate.

External

• Environment Agency/ NRW / local authorities
• Contractors
• Customers/ Developers

About you

Knowledge, Skills & Experience 

• Experience gained through thorough understanding of waste water maintenance & service delivery. Highly competent in terms of working within  high performance teams.
• An ability to think strategically but also able to ensure effective day to day delivery of services. 
• Experience of using CCTV equipment and recording software would be advantageous
• Excellent communicator (verbal & written) with strong interpersonal skills with the ability to communicate ideas, targets & solutions to colleagues and service providers.
• Computer Literate, with experience of Window applications, GIS and SAP.
• Hold current driving licence.
• Understanding of the recent Private Sewer Transfer Legislation would be advantageous. 
• The ability to develop positive working relationships and to be seen as a highly credible representative of the business is required for this role.

Good to know

• 1-5 Standby rota
• Working as part of a two person team, undertaking surveys across North Wales & Cheshire

For more information on the role please contact Jessica.Rossington@dwrcymru.com

Benefits

As well as a market competitive salary, 33 days  annual leave (pro rata, including public holidays), we offer a range of employee benefits and rewards including:

• Variable pay schemes (your salary will always stay the same, but depending on the performance of the company you could receive a yearly bonus)
• Enhanced employer pension contributions – Up to 11% employer contributions
• Enhanced family friendly policies
• Progression opportunities, including the ability to apply for funded training and coaching and mentoring programmes
• Reduction on gym memberships and high street shopping
• Cycle to work scheme
• Car-leasing scheme
• Health CashBack scheme
• An employee assistance programme for employees and their immediate family

Whilst also working for a not-for profit company that truly cares about earning the trust of customers everyday, and about looking after our beautiful environment.
 

Who we are

Dŵr Cymru Welsh Water keep 3 million people healthy each day with safe, reliable water, and take away wastewater to clean, before returning it safely to our beautiful rivers and seas.

To be able to deliver high quality, essential services which help to protect the health of our customers, colleagues and our environment, we need the right people to deliver on our vision.  This is achieved by living our core values and demonstrating the core behaviours that underpin them.  The security of our people, assets and information is key to us, so we are looking for people who understand and comply with the company’s required security objectives.

We know that the most successful teams are the most diverse teams. Equality, diversity and inclusion provide the very foundation to our culture at Welsh Water. We want every individual to feel confident, proud and able to bring their whole selves to work. 

To ensure an improved representation in our workforce, applications are particularly welcome from minority groups including Black, Asian and Minority Ethnic people, Females, LGBT+, Non-binary and people with disabilities. Together we continue to build a workplace that not only celebrates the diverse voices of our colleagues but also represents each customer we serve.

In essence, ours is a company based on trust, openness, respect, commitment and honesty. A company that our colleagues are proud to work for.