Distribution Technician

What you’ll be responsible for

Providing expert technical support for the Distribution area with a key focus on customer service. This will include providing advice to the network team, customers, other departments and external agencies when required on all aspects of water distribution within the area. Ensuring high levels of service are provided during day to day operations to meet the area Customer Service, Customer Acceptability and Water Quality measures. This will include:
 

• Providing advice to customers, other departments and external agencies when required on all aspects of water distribution within your area. 
• The successful candidate will work alongside the Performance Manager and the Network Analyst across the geographical area to ensure the Network is operated at the highest standard possible.
• Have a High level of Network experience with a sound understanding of Microsoft software packages including but not limited to Excel, Word, Access along with the company’s internal SAP packages and Prism.
• Deal with sometimes difficult situations in a friendly and professional manner, whilst striving for a speedy resolution.
• Excellent communication and interpersonal skills both written and oral which will enable you to deal with internal and external parties in a professional manner, developing solutions and communicating these across the organisation as efficiently and effectively as possible.
• Efficiently organise your own time, handling routine work with a minimum of supervision, assessing priorities whilst demonstrating ability to work to tight deadlines and in difficult circumstances, whilst still providing an unbiased service to our customers.
• Assist in the day-to-day delivery of Trunk mains repairs on Capital Programme 
• Ensure operation of Network assets is undertaken in full compliance of Health and safety procedures. Populate and retain all records, Certificates of isolation, Permits to work and risk assessments.
• Compliance with Health & Safety procedures reporting all near Hits, undertaking site inspections to ensure colleagues are protected and risks are controlled.
• Achieve the optimisation of assets to ensure customers receive a quality water supply, achieve power savings with zero impact on the environment.
• Issue relevant permits and / or certificates of isolation to ensure the safe operation of the network.
• Undertake Trunk main checks to determine any leakage / burst main occurrence access to assets issues.
• Work within a team of people who are focused on performance objectives in line with the company score card.
• Respond to site alarms in accordance with priority status ensuring any follow work is captured / reported and completed within time scale.
• To assist in the commissioning of new capital schemes and assist with the initiation and design of small capital schemes.

Who you’ll work with

Internal

• Key stakeholders – OCC , Capital Delivery
• Management Team 
• R&M contractor 
• Internal auditors

External

• Welsh Water customers

About you

Knowledge, Skills & Experience
 

• Educated to BTEC / HNC in a numerate or engineering subject  
• Relevant experience in the water industry ideally working in one or more of the following areas:  Distribution, Production, hydraulics or customer service.   
• Able to demonstrate effective management of service reservoir and water pumping stations in respect of health and safety, water quality and efficiency.
• The ability to develop positive working relationships across the distribution team and wider organisation.
• The ability to communicate with external and internal bodies with regard to network performance.
• A team player who understands the importance of ownership and accountability.
• Able to demonstrate the Technical ability to identify network issues and implement improvements.
• Able to work as part of a team and on your own with attention to detail and under pressure
   

Good to know

• Full UK Driving License required
• Company vehicle provided
• Requirement to participate in standby rota (1 in 5), and 260 hours of planned overtime with additional earnings

Benefits

As well as a market competitive salary, 36 days  annual leave (pro rata, including public holidays), we offer a range of employee benefits and rewards including:

• Variable pay schemes (your salary will always stay the same, but depending on the performance of the company you could receive a yearly bonus)
• Enhanced employer pension contributions – Up to 11% employer contributions
• Enhanced family friendly policies
• Progression opportunities, including the ability to apply for funded training and coaching and mentoring programmes
• Reduction on gym memberships and high street shopping
• Cycle to work scheme
• Car-leasing scheme
• Health CashBack scheme
• An employee assistance programme for employees and their immediate family

Whilst also working for a not-for profit company that truly cares about earning the trust of customers everyday, and about looking after our beautiful environment.

Who we are

Dŵr Cymru Welsh Water keep 3 million people healthy each day with safe, reliable water, and take away wastewater to clean, before returning it safely to our beautiful rivers and seas.

To be able to deliver high quality, essential services which help to protect the health of our customers, colleagues and our environment, we need the right people to deliver on our vision.  This is achieved by living our core values and demonstrating the core behaviours that underpin them.  The security of our people, assets and information is key to us, so we are looking for people who understand and comply with the company’s required security objectives.

We know that the most successful teams are the most diverse teams. Equality, diversity and inclusion provide the very foundation to our culture at Welsh Water. We want every individual to feel confident, proud and able to bring their whole selves to work. 

To ensure an improved representation in our workforce, applications are particularly welcome from minority groups including Black, Asian and Minority Ethnic people, Females, LGBT+, Non-binary and people with disabilities. Together we continue to build a workplace that not only celebrates the diverse voices of our colleagues but also represents each customer we serve.

In essence, ours is a company based on trust, openness, respect, commitment and honesty. A company that our colleagues are proud to work for.