Network Technician

Who we are

Dŵr Cymru Welsh Water keep 3 million people healthy each day with safe, reliable water, and take away wastewater to clean, before returning it safely to our beautiful rivers and seas.

To be able to deliver high quality, essential services which help to protect the health of our customers, colleagues and our environment, we need the right people to deliver on our vision.  This is achieved by living our core values and demonstrating the core behaviours that underpin them.  The security of our people, assets and information is key to us, so we are looking for people who understand and comply with the company’s required security objectives.

We know that the most successful teams are the most diverse teams. Equality, diversity and inclusion provide the very foundation to our culture at Welsh Water. We want every individual to feel confident, proud and able to bring their whole selves to work. 

To ensure an improved representation in our workforce, applications are particularly welcome from minority groups including Black, Asian and Minority Ethnic people, Females, LGBT+, Non-binary and people with disabilities. Together we continue to build a workplace that not only celebrates the diverse voices of our colleagues but also represents each customer we serve.

In essence, ours is a company based on trust, openness, respect, commitment and honesty. A company that our colleagues are proud to work for.
 

What you’ll be responsible for

As a credible member of the Distribution Team you will:

• Provide expert technical support for the Distribution area with a key focus on customer service. This will include providing advice to the network team, customers, other departments and external agencies when required on all aspects of water distribution within the area. Ensuring high levels of service are provided during day to day operations to meet the area Customer Service, Customer Acceptability and Water Quality measures.  
• Information is collected to a high standard in line with company business systems for reporting purposes.
• The successful candidate will work alongside the areas Network Analyst and other members of the Network team in the geographical area to ensure customers receive the best service possible ensuring the distribution system is operated at the highest standard possible. 

Principal Accountabilities:

• Achieve and improve customer experience  
• Ensure data / IMS compliance  all customer operational  activities  
• Produce RAMS to the standard required for internal and external audit
• React and work alongside all other teams during Silver & Gold incidents.
• Actively review customer service performance focusing on meeting year end SIM targets  
• Support the area supervisor to ensure the Distribution Network is operated and maintained in accordance with the Company business management system
• Advise the written complaints co-ordinator on any technical issues  and deal with any areas of poor service 
• Work with the network analyst to trend root cause areas of poor service and produce mitigation plans / investment programmes 

Who you’ll work with

Internal

• Key stakeholders – OCC , Capital Delivery
• Management Team 
• R&M contractor 
• Internal auditors

External

• DCWW Customers 

About you

The following Experience, Qualifications and Skills are essential:

• Educated to BTEC / HNC in a numerate or engineering subject  or several years related experience of water network operation and maintenance
• Relevant experience in the water industry ideally working in one or more of the following areas:  distribution, leakage, hydraulics or customer service.   
• Holds a full current driving license.
• Have a good working knowledge of Microsoft Excel and Word, PMAC, Libra, LMARS and SAP Production
• The ability to develop positive working relationships across the Central distribution team and wider organisation.
• The ability to communicate with external and internal bodies with regard to network / leakage performance.
• A team player who understands the importance of ownership and accountability
• Able to demonstrate the Technical ability to identify network issues and implement improvements.
• Able to work as part of a team and on your own with attention to detail and under pressure 
   

Benefits

As well as a market competitive salary, 33 days annual leave (pro rata, including public holidays), we offer a range of employee benefits and rewards including:

• Variable pay schemes (your salary will always stay the same, but depending on the performance of the company you could receive a yearly bonus)
• Enhanced employer pension contributions – Up to 11% employer contributions
• Enhanced family friendly policies
• Progression opportunities, including the ability to apply for funded training and coaching and mentoring programmes
• Reduction on gym memberships and high street shopping
• Cycle to work scheme
• Car-leasing scheme
• Health CashBack scheme
• An employee assistance programme for employees and their immediate family

Whilst also working for a not-for profit company that truly cares about earning the trust of customers everyday, and about looking after our beautiful environment.
 

INDLP