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Business Analyst (Retail)

Date:  16-Nov-2022
Company:  DWR Cymru Cyfyngedig Welsh Water Plc
City:  Cardiff

Cardiff, Wales, GB, CF10 0LN

Job Requisition Number                              3798                                                                              
Work Type Permanent
Job Function Customer Services
Salary Range £35,598.00 -£39,278.00 


Closing Date 

South East Hub

23:59 29/11/2022


Who we are


Dŵr Cymru Welsh Water keep 3 million people healthy each day with safe, reliable water, and take away wastewater to clean, before returning it safely to our beautiful rivers and seas.

To be able to deliver high quality, essential services which help to protect the health of our customers, colleagues and our environment, we need the right people to deliver on our vision.  This is achieved by living our core values and demonstrating the core behaviours that underpin them.  The security of our people, assets and information is key to us, so we are looking for people who understand and comply with the company’s required security objectives.

We know that the most successful teams are the most diverse teams. Equality, diversity and inclusion provide the very foundation to our culture at Welsh Water. We want every individual to feel confident, proud and able to bring their whole selves to work. 

To ensure an improved representation in our workforce, applications are particularly welcome from minority groups including Black, Asian and Minority Ethnic people, Females, LGBT+, Non-binary and people with disabilities. Together we continue to build a workplace that not only celebrates the diverse voices of our colleagues but also represents each customer we serve.

In essence, ours is a company based on trust, openness, respect, commitment and honesty. A company that our colleagues are proud to work for.

What you’ll be responsible for


Mapping of business processes, identifying improvements and drafting detailed business requirements that can be implemented to support the business strategy and goals. Reporting to the Project Lead, part of the wider Change Team. This will include:


  • Mapping ‘as-is’ business processes and identifying gaps and improvements that can be made (‘to be’ processes).    
  • Developing and documenting detailed business requirements for business process changes that translate to deliverable, tangible benefits    
  • Supporting in translating business requirements into technical requirements that can be implemented by technical teams.    
  • Working in a variety of project environments – Agile, Waterfall and Hybrid    
  • Developing business cases and project plans for business initiatives that support our business strategy and goals.    
  • Identifying appropriate project stakeholders and developing and maintaining their engagement at all stages of the requirements process through effective communication and involvement.    
  • Monitoring and tracking progress against planned deliverables, ensuring stakeholders and project sponsors are kept fully informed of project developments at all times.    
  • Ensuring the translation of requirements to key stakeholders to facilitate the successful implementation of the project.    
  • Ensuring that the quality controls are in place to so that the activities relating to requirements are planned and performed correctly.

Who you’ll work with



•    Project Group
•    Project Sponsor 
•    Business Change Team


•    Third party stakeholders

About you




  • Degree (desirable)  or equivalent  in business analysis practices and business process mapping        
  • Qualifications and experience of using requirements gathering tools



  • Experience of working with Business process modelling, target operating model definition and process re-engineering        
  • Experience of developing requirements that span multi systems e.g. billing systems, debt recovery systems, telephony systems, web systems    
  • Proven work experience of undertaking sound business analysis and developing information into concise reports        
  • Practical experience of working a number of stakeholders crossing both business and IT work streams including 3rd party suppliers         
  • Experience of preferably working in project delivery environments that cover a range of methodologies e.g. agile, waterfall, hybrid        
  • Experienced in using MS Office tools e.g. Word, Excel, Project, PowerPoint, Visio    
  • Demonstrable evidence of gathering requirements, with experience in working with senior stakeholders in developing strategy and translating requirements to deliverable benefits to key stakeholders.

Knowledge & Skills


  • Enthusiastic about putting our customers first every day        
  • Working knowledge in business processing models         
  • Strong customer service orientation and ability to be adaptable

Good to know


  • Hybrid Working 


For any further information regarding this role please contact Kim Morgan, Lead Business Analyst - 



As well as a market competitive salary, 33 days annual leave (pro rata, including public holidays), we offer a range of employee benefits and rewards including:

•    Variable pay schemes ((your salary band will remain the same, but performance depending, you could receive an incremental within-band increase and a yearly incentive)
•    Enhanced employer pension contributions – Up to 11% employer contributions
•    Enhanced family friendly policies
•    Progression opportunities, including the ability to apply for funded training and coaching and mentoring programmes
•    Reduction on gym memberships and high street shopping
•    Cycle to work scheme
•    Free on-site parking at all our sites
•    On site returning parents’ and multi faith rooms
•    20% off all Welsh Water visitor attraction centres and gift shops
•    Car-leasing scheme
•    Health CashBack scheme
•    An employee assistance programme for employees and their immediate family

Whilst also working for a not-for profit company that truly cares about earning the trust of customers everyday, and about looking after our beautiful environment

Please note, we may close this role sooner if required. We may also extend the original closing date depending on interest.






Dŵr Cymru Cyf, a limited company registered in Wales No. 2366777. Registered office: Linea, Fortran Road, St. Mellons, Cardiff CF3 0LT

© Dŵr Cymru Cyf 2019.

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