Leisure Activity Assistants (Lisvane Reservoir)

Who we are

About our visitor attraction centre
 
Our Visitor Attraction site at Lisvane and Llanishen opened in 2023, in the North of Cardiff, and is open all year round! This is an exciting opportunity for anyone wishing to join Welsh Water. The site boasts, a state-of-the-art Visitor Attraction building with 150cover restaurant, balcony with views over both reservoirs, group and cubicle changing rooms, both land and water-based activities, education learning space, bird hides & islands, meeting rooms and a Grab & Go. 

…Come and join our team and work in this green / blue oasis less than 5 miles from Cardiff city centre. Want to see more?  Take a look at here: https://lisvane-llanishen.com/

Good to know

For an informal discussion about this role, please contact: Jack.Bailey@dwrcymru.com and enter the job ID in the subject title line.

There are 4 positions currently available.

Starting ASAP (training days to start before Easter holidays 2025 - ideally completing a couple of weekends before the season commences). Zero hours contracts but there will be work available on weekends and throughout school holidays, including the winter period.

Please note, we may close this role sooner if required. Please apply as soon as you can. We may also extend the original closing date depending on interest. 

Due to the nature of the industry, we require satisfactory references, post offer medical clearance, and a criminal records Basic Disclosure check on all new employees joining the business. For some roles there may be additional checks and security clearance required, and this offer is subject all checks being satisfied. You will receive further information on how to complete these checks via email once you have accepted this offer.
 

About you

Experience of

• Following health & safety procedures
• Working with the general public

Knowledge & Skills

• Enthusiastic about putting our customers first every day
• Ability to work on own initiative
• Water safety knowledge
• Excellent communication and interpersonal skills
• IT literate – we use a variety of computer systems which we will teach you
• Always honest and professional
• Ability to communicate effectively in English
• Open to feedback, improving and learning new skills

Who you’ll work with

Internal

•    Activity Manager
•    Deputy Activity Manager
•    Senior Activity Instructor
•    Activity Instructor
•    Receptionist
•    Visitor Attraction Staff

External

•    Members of the public
•    School, youth and community groups
•    Local landowners and farmers
 

Benefits

We have great benefits, including: 
 
· Annual pay review
· Staff Discounts at our visitor attractions 
· Full training given and uniform provided
· Beautiful working location
· Flexible working hours

Whilst also working for a not-for profit company that truly cares about earning the trust of customers everyday, and about looking after our beautiful environment.

Please note, we may close this role sooner if required. We may also extend the original closing date depending on interest.

Due to the nature of the industry, we require satisfactory references, post offer medical clearance, and a criminal records Basic Disclosure check on all new employees joining the business. For some roles there may be additional checks and security clearance required, and this offer is subject all checks being satisfied. You will receive further information on how to complete these checks via email once you have accepted this offer.

What you’ll be responsible for

Your role will be to support the Activity team to safeguard and assist customers who undertake watersports, land based or team building activities; ensuring a high standard of health and safety at all times. Activity Centres are open 7 days a week and you will be expected to work evenings, weekends and bank holidays.

1. Provide excellent customer service; meeting, greeting and helping every visitor gain the most from their visit.
2. Assist in the delivery of high quality land and/or water-based activities, including team building programs, in line with National Governing Body (NGB) and Wesh Water requirements.
3. Assist with the hire of activity equipment, including giving effective safety briefings to customers.
4. Work proactively as part of a team to set up and pack away on site facilities and provide assistance to all customers using equipment at the site.
5. Work collaboratively with third party organisations such as wildlife charities and volunteer groups.
6. Ensure the safety of all persons on site, including employees, participants of land and water-based activities and members of the public. Follow company procedures for reporting incidents.
7. Check in customers for activities, handle activity and booking enquiries and take payments on the till as required.
8. Present a professional attitude and appearance at all times, maintaining an excellent level of customer service and water safety. Communicate in an enthusiastic, knowledgeable and helpful way to visitors, projecting a positive image for Welsh Water at all times.
9. Ensure maintenance, repair, security and cleanliness of all activity equipment is of a continued high standard in order to exceed the requirements and expectations of our customers and ensure a constant supply of working kit throughout the season.
10. Work with the Ranger team on reservoir safety and biosecurity, and also the upkeep and tidiness of the site; litter picking, toilet cleaning, building and site maintenance.
11. Enforce the rules of the site and the waterside, especially the ‘no un-authorised swimming in reservoirs’ rule, the opening and closing times, and the safe marshalling of visitors when busy.
12. Support conservation, educational, public access and recreational activities, open days and events.
13. Undertake any other duties as required to meet the needs of the business, including providing support to other departments (such as the café or Ranger team) when required.