Operational Response Analysts - Water Distribution

What you’ll be responsible for

1. Be the go-to technical and analytical lead for Water within the Operational Response & Control Hubs—supporting ORC teams and on-site response teams with expert advice and direction.
2. Provide clear, informed guidance to Shift Managers and senior decision-makers (Bronze, Silver, Gold) to support effective network operations.
3. Investigate reactive water network issues, helping teams develop and deliver response plans that protect water quality and minimise customer disruption—using tools like hydraulic modelling and corporate systems.
4. Quickly assess the impact of network failures on customers and assets, enabling timely decisions and communications.
5. Create and approve Risk Assessments and Method Statements, ensuring safety, quality and public health are prioritised.
6. Coordinate and support front-line teams during planned work and incidents, ensuring activities follow agreed plans.
7. Assist Water Asset Controllers with technical analysis of treatment works, reservoirs and trunk mains—supporting decisions on flow and storage. You’ll be trained and authorised to adjust systems where appropriate.
8. Collaborate with Water Distribution and Production teams to ensure planned work is understood and supported by ORC teams.
9. Manage pressure and CML alarms proactively—analysing root causes and adjusting thresholds in line with our Alarm Strategy.
10. Provide data and insights for regulatory reporting (e.g. DWI incidents, pollution events) and support post-incident reviews to ensure accurate reporting and continuous improvement.
11. Work with local analysts to investigate issues, identify root causes and track follow-up actions.
12. Develop reports that help management understand asset risks and support strategic planning and investment decisions.
13. Support Shift Managers with shift updates and handover reports for wider business visibility.
14. Participate in the standby rota and take on other duties as needed to support business needs.

Who you’ll work with

Internal

•    Operational Response & Control Hub team
•    Response Pod and Distribution Teams
•    Water Production Teams
•    Water Services Science 
•    Water Network Alliance
•    Water Engineering / Leakage
•    Capital
•    Retail / OCC
•    Operational Services teams
•    Bronze, Silver & Gold Managers
•    Other departments associated with the delivery of projects

External

•    Regulators – DWI, NRW, Environment Agency
•    Emergency Services
•    Alliance Partners / Contractors

About you

Knowledge, Skills and Experience 

We’re looking for passionate individuals from all backgrounds to bring fresh perspectives and drive innovation in our Operations team. If you have experience in the Water Industry, Utilities or Engineering sectors - whether technical, supervisory or analytical - we’d love to hear from you.

Essential Criteria

1. A strong foundation in technical and analytical thinking, with the confidence to make informed decisions.
2. The ability to assess and prioritise outcomes thoughtfully, ensuring accuracy and rigour in your work.
3. A keen eye for detail and a proactive mindset that challenges assumptions and seeks better solutions.
4. Experience working with complex datasets, drawing meaningful insights and recommending clear actions.
5. Excellent organisational skills, with the ability to manage your workload independently and under pressure.
6. A collaborative spirit and professionalism when engaging with external stakeholders—representing our organisation with pride.
7. A team-focused approach, valuing ownership, accountability and mutual support.
8. Strong communication skills and the ability to guide others through monitoring and improvement processes.
9. Confidence using IT systems and tools to support your work.
10. A background in science, engineering or data analysis is welcome.

Good to know

• There are two available positions: one is permanent and the other is a 12 months fixed term contract. By applying for this role, we will consider your application for both options (you do not need to apply twice) - please state your preference in our relevant application question.
• 24/7 Shift pattern over 10 weeks - working 2 days and 2 nights with built in leave.  
• The successful candidate will be required to participate in a 24hr shift pattern, which comes with a 25% shift allowance. Standby is not included.
• Interviews will take place in-person on 03 November 2025.
• For an informal discussion about this role, please contact: Ben.Richards@dwrcymru.com and enter the job ID (8104) in the subject title line.

Please note, we may close this role sooner if required. We may also extend the original closing date depending on interest.

Due to the nature of the industry, we require satisfactory references, post offer medical clearance, and a criminal records Basic Disclosure check on all new employees joining the business. For some roles there may be additional checks and security clearance required, and this offer is subject all checks being satisfied. You will receive further information on how to complete these checks via email once you have accepted this offer.

Benefits

As well as a market competitive salary, 33 days annual leave (pro rata, including public holidays), we offer a range of employee benefits and rewards including:

• Option to buy additional annual leave up to 5 days per year
• Enhanced employer pension contributions – Up to 11% employer contributions
• Free Mortgage Brokering Services 
• Enhanced family friendly policies
• Progression opportunities, including the ability to apply for funded training and coaching and mentoring programmes
• Gym and fitness discounts as well as high street shopping
• Cycle to work scheme
• Discount off all Welsh Water visitor attraction centres and gift shops
• Car-leasing scheme and free on-site parking at all sites
• Health CashBack scheme and access to an online GP service
• An employee assistance programme for employees and their immediate family
• Many more can be found on our website. 

 
Please note, we may close this role sooner if required. We may also extend the original closing date depending on interest.
 
 
Due to the nature of the industry, we require satisfactory references, post offer medical clearance, and a criminal records Basic Disclosure check on all new employees joining the business.

Who we are

Dŵr Cymru Welsh Water keep 3 million people healthy each day with safe, reliable water, and take away wastewater to clean, before returning it safely to our beautiful rivers and seas.

To be able to deliver high quality, essential services which help to protect the health of our customers, colleagues and our environment, we need the right people to deliver on our vision.  This is achieved by living our core values and demonstrating the core behaviours that underpin them.  The security of our people, assets and information is key to us, so we are looking for people who understand and comply with the company’s required security objectives.

We know that the most successful teams are the most diverse teams. Equality, diversity and inclusion provide the very foundation to our culture at Welsh Water. We want every individual to feel confident, proud and able to bring their whole selves to work. 

To ensure an improved representation in our workforce, applications are particularly welcome from minority groups including Black, Asian and Minority Ethnic people, Females, LGBT+, Non-binary and people with disabilities. Together we continue to build a workplace that not only celebrates the diverse voices of our colleagues but also represents each customer we serve.

In essence, ours is a company based on trust, openness, respect, commitment and honesty. A company that our colleagues are proud to work for.