Power Platform Support Analyst

What you’ll be responsible for

The Power Platform Support Analyst is responsible for supporting and delivering a wide range of technologies and duties related to Microsoft Power Platform. This includes incident and request management, data collection and analysis, governance and security, monitoring and maintenance, project support, and innovation. The role ensures data integrity, supports automation initiatives, and collaborates with internal and external stakeholders.

Your responsibilites include: 

1. Triage and manage incident calls and service requests related to Power Platform.
2. Gather and analyse data from Power Platform sources including Dataverse, PPAC, and COE Toolkit.
3. Maintain dashboards and reports using Power BI and Excel to track KPIs.
4. Ensure compliance with data governance policies and implement security measures.
5. Monitor platform performance and resolve incidents in a timely manner.
6. Support Power Platform projects and coordinate with IT and business units.
7. Stay updated with Power Platform features and implement best practices.
8. Validate and cleanse app and flow data to ensure accuracy and integrity.
9. Collaborate with internal teams and external partners such as Microsoft and Infosys.
10. Participation in stand-by rota if required.

About you

Knowledge, Skills & Experience

• Experience with Power Platform administration (Power Apps, Power Automate) and familiarity with Microsoft tools (Dataverse, PPAC, COE Toolkit, Power BI).
• Proactive problem-solving
• Attention to detail and documentation
• Effective communication
• Understanding of data governance and security principles
• Team collaboration and time management
• ITIL understanding and use of ITSM tools like ServiceNow

Good to know

• The successful candidate may be required to participate in a standby rota.

For more information on the role please contact Simon.Carroll@dwrcymru.com

Benefits

As well as a market competitive salary, 33 days annual leave (pro rata, including public holidays), we offer a range of employee benefits and rewards including:

• Variable pay schemes (your salary band will remain the same, but performance depending, you could receive an incremental within-band increase and a yearly incentive)
• Option to buy additional annual leave up to 5 days per year
• Enhanced employer pension contributions – Up to 11% employer contributions
• Free Mortgage Brokering Services 
• Enhanced family friendly policies
• Progression opportunities, including the ability to apply for funded training and coaching and mentoring programmes
• Gym and fitness discounts as well as high street shopping
• Cycle to work scheme
• Discount off all Welsh Water visitor attraction centres and gift shops
• Car-leasing scheme and free on-site parking at all sites
• Health CashBack scheme and access to an online GP service
• An employee assistance programme for employees and their immediate family
• Many more can be found on our website. 

Due to the nature of the industry, we require satisfactory references, post offer medical clearance, and a criminal records Basic Disclosure check on all new employees joining the business.

For some roles there may be additional checks and security clearance required, and this offer is subject to all checks being satisfied. You will receive further information on how to complete these checks via email once you have accepted this offer.

Who we are

Dŵr Cymru Welsh Water keep 3 million people healthy each day with safe, reliable water, and take away wastewater to clean, before returning it safely to our beautiful rivers and seas.

To be able to deliver high quality, essential services which help to protect the health of our customers, colleagues and our environment, we need the right people to deliver on our vision.  This is achieved by living our core values and demonstrating the core behaviours that underpin them.  The security of our people, assets and information is key to us, so we are looking for people who understand and comply with the company’s required security objectives.

We know that the most successful teams are the most diverse teams. Equality, diversity and inclusion provide the very foundation to our culture at Welsh Water. We want every individual to feel confident, proud and able to bring their whole selves to work. 

To ensure an improved representation in our workforce, applications are particularly welcome from minority groups including Black, Asian and Minority Ethnic people, Females, LGBT+, Non-binary and people with disabilities. Together we continue to build a workplace that not only celebrates the diverse voices of our colleagues but also represents each customer we serve.

In essence, ours is a company based on trust, openness, respect, commitment and honesty. A company that our colleagues are proud to work for.