Seasonal Ranger (Lisvane Reservoir)

What you’ll be responsible for

You will join a great team of Rangers whose aim is to make each reservoir a leading visitor attraction in the region.  You will assist the Head Ranger and wider team to safeguard and assist members of the public who visit the Reservoir. You will also be smart and presentable, and able to communicate in a constructive, knowledgeable and helpful way with visitors, projecting a positive image of Welsh Water at all times.  

1.    Ensuring a consistently high quality visitor experience through supporting to deliver commercial activities, environmental management and enforcement of byelaws, balancing our access, recreation, conservation and education responsibilities with revenue generation 

2.    Working as part of a highly motivated customer facing team, engaging with visitors as an ambassador of Welsh Water, providing visitor information, interpreting the wildlife, angling, and amenity features to enable visitors to gain the most from our sites. 
 
3.    As DCWW’s local representative, developing & building positive relationships with the local community.

4.    Delivering the grounds maintenance programmes to ensure the highest possible site presentation standards including litter picking, grass cutting, maintenance of amenity routes and facilities, gates, styles, fences and signage. To undertake general maintenance of craft, site buildings, and other assets. 

5.    Contact for contractors for forestry management. 

6.    Wildlife habitat management, working within and contributing to the implementation of a Biodiversity Action Plan, Forestry Management plans and other seasonal work plans 

7.    Supporting to Deliver an annual events programme including conservation and educational talks, public access and recreational activities, open days etc to grow visitors and revenue, and delivery of the programme to exceed budget

8.    Enforce and ensure the safety of all persons on site, including all water and land based customers, recording and reporting within the ASSURE system positive interventions and incidents.

9.    Ensuring as a business we are compliant through training and development, legislation and inspections to ensure we meet our social and corporate responsibilities & companywide procedures.

10.    Supporting with, training, management of volunteers working alongside the onsite team; and works and safety management planning with volunteer partner groups

11.    Carry out any other tasks as required for the effective management of the site, as directed by the Site management team. 

Who you’ll work with

Internal

•    Head of Visitor Attraction Operations
•    Head of Visitor Attractions Strategy
•    Marketing and Comms
•    Operational Site managers and supervisors
•    H&S & Dam Safety
•    Environment team
•    Facilities management team
•    Any Dwr Cymru Welsh Water's group using the Visitor Centre as a meeting venue

External

•    Local community & visitors
•    Volunteers and volunteer groups
•    Visit Wales, regional tourism networks and businesses
•    NRW, conservation groups, angling clubs & RSPB
•    Contractors
 
 

About you

Knowledge, Skills and Experience

• Excellent communication skills, with the ability to deliver an engaging and professional  presentation to groups of all ages with varying levels of understanding 
• Excellent interpersonal skills and ability to engage with local stakeholders, gaining trust and buy in  
• Knowledge of water safety
• Rural estate and grounds maintenance experience
• Demonstrable experience of delivering exceptional customer service, both internally and externally
• Demonstrable experience in countryside practical skills where access and recreation have been an essential element of the role
• Qualifications in Countryside, land or environmental management or similar
• Understanding of PUWER, provision and use of work equipment  
• Wildlife or environmental knowledge or specialism
• Proficient IT skills – MS, Word, Excel, Outlook

Good to know

Working 5 days per week out of any 7 (rota created in advance). Earliest shift start time 06:30 and latest finish time is 20:30. Full time hours.

Please note, we may close this role sooner if required. Please apply as soon as you can. We may also extend the original closing date depending on interest. 

Due to the nature of the industry, we require satisfactory references, post offer medical clearance, and a criminal records Basic Disclosure check on all new employees joining the business. For some roles there may be additional checks and security clearance required, and this offer is subject all checks being satisfied. You will receive further information on how to complete these checks via email once you have accepted this offer.

For any further information regarding the role please contact James.Griffith@dwrcymru.com

Benefits

We have great benefits, including: 
 
· Annual pay review
· Staff Discounts at our visitor attractions 
· Full training given and uniform provided
· Beautiful working location
· Flexible working hours

Who we are

About our visitor attraction centre

 
Our Visitor Attraction site at Lisvane and Llanishen opened in 2023, in the North of Cardiff, and is open all year round! This is an exciting opportunity for anyone wishing to join Welsh Water. The site boasts, a state-of-the-art Visitor Attraction building with 150cover restaurant, balcony with views over both reservoirs, group and cubicle changing rooms, both land and water-based activities, education learning space, bird hides & islands, meeting rooms and a Grab & Go. 

…Come and join our team and work in this green / blue oasis less than 5 miles from Cardiff city centre. Want to see more?  Take a look at here: https://lisvane-llanishen.com/