Technical Analyst

What you’ll be responsible for

As a Technical Analyst, you will work within a dynamic and collaborative technical team, managing a broad range of network technologies across multiple vendors including Cisco, Palo Alto, ZScaler, Vodafone, and Microsoft. 

Operating within an ITIL-based framework, you’ll engage in both project and business-as-usual (BAU) activities, with a focus on implementing, and supporting modern network solutions. You will play a key role in delivering new technologies and ensuring seamless integration into existing infrastructure.

Responsibilities will include

•    Ensuring the continuous support and maintenance of all network-related technologies.
•    Investigating and resolving user-raised incidents and service requests in a timely manner.
•    Managing and monitoring the network infrastructure 24/7 to maintain optimal performance.
•    Validating that all new technologies meet design and security requirements prior to deployment.
•    Collaborating and managing relationships with internal stakeholders and external partners.
•    Implementing and maintaining effective system monitoring and alerting for your technology area.
•    Participating in an out-of-hours support rota to provide round-the-clock operational support.
•    Ensuring all systems within your responsibility are fully patched, secure, and up to date.
•    Supporting other tasks and initiatives as needed to achieve departmental goals and business objectives.

Technologies you’ll be working with  
 
•    LAN / WAN / SD-WAN
•    Wireless
•    AAA Technologies
•    Firewalls
•    ZScaler Cloud Services
•    Microsoft Azure
•    Network Monitoring (SNMP)
•    Cisco Networking Solutions

What you’ll deliver

•    High availability (24x7x365) of all network infrastructure services.
•    Timely deployment of security patches and software updates without disrupting service delivery.
•    Effective implementation of infrastructure changes in line with change control processes.
•    Up-to-date and accurate documentation for all network services under your ownership.

Who you’ll work with

•    Chief Technology Officer     
•    ITS Senior Leadership Team
•    ITS Leadership Team     
•    Senior DCWW colleagues
•    All DCWW IT users     
•    ITS Service Analysts
•    ITS Partners and 3rd party contractors     

About you

• Cisco CCNA Qualification (or equivalent)
• Excellent knowledge of large enterprise networks and cloud infrastructure
• Experience of working in a 3rd level support environment
• Evidence of excellent relationship management skills at all levels 
• Experience in most or all of the following: Cisco switching and routing, Cisco Security Appliances (ASAs), Palo Alto Firewalls, Cisco Wireless, Cisco ISE, Solarwinds monitoring tools, CCNP or equivalent, ZScaler, SD WAN Experience     
• Team player with a strong emphasis on providing excellent customer service
• Good knowledge and understanding of ITIL management protocols and procedures
• Able to work in a pressurised situation during tight project deadlines or operational incidents

Benefits

As well as a market competitive salary, 33 days annual leave (pro rata, including public holidays), we offer a range of employee benefits and rewards including:

 
•             Option to buy additional annual leave up to 5 days per year
•             Enhanced employer pension contributions – Up to 11% employer contributions
•             Free Mortgage Brokering Services 
•             Enhanced family friendly policies
•             Progression opportunities, including the ability to apply for funded training and coaching and mentoring programmes
•             Gym and fitness discounts as well as high street shopping
•             Cycle to work scheme
•             Discount off all Welsh Water visitor attraction centres and gift shops
•             Car-leasing scheme and free on-site parking at all sites
•             Health CashBack scheme and access to an online GP service
•             An employee assistance programme for employees and their immediate family
•             Many more can be found here!  

 
 
Whilst also working for a not-for profit company that truly cares about earning the trust of customers everyday, and about looking after our beautiful environment
 
 
Please note, we may close this role sooner if required. We may also extend the original closing date depending on interest.
 
Due to the nature of the industry, we require satisfactory references, post offer medical clearance, and a criminal records Basic Disclosure check on all new employees joining the business. For some roles there may be additional checks and security clearance required, and this offer is subject all checks being satisfied. You will receive further information on how to complete these checks via email once you have accepted this offer.

Who we are

Dŵr Cymru Welsh Water keep 3 million people healthy each day with safe, reliable water, and take away wastewater to clean, before returning it safely to our beautiful rivers and seas.

To be able to deliver high quality, essential services which help to protect the health of our customers, colleagues and our environment, we need the right people to deliver on our vision.  This is achieved by living our core values and demonstrating the core behaviours that underpin them.  The security of our people, assets and information is key to us, so we are looking for people who understand and comply with the company’s required security objectives.

We know that the most successful teams are the most diverse teams. Equality, diversity and inclusion provide the very foundation to our culture at Welsh Water. We want every individual to feel confident, proud and able to bring their whole selves to work. 

To ensure an improved representation in our workforce, applications are particularly welcome from minority groups including Black, Asian and Minority Ethnic people, Females, LGBT+, Non-binary and people with disabilities. Together we continue to build a workplace that not only celebrates the diverse voices of our colleagues but also represents each customer we serve.

In essence, ours is a company based on trust, openness, respect, commitment and honesty. A company that our colleagues are proud to work for.