Works Operating Manual (WOMs) Technical Author

What you’ll be responsible for

As a Works Operating Manual (WOMS) Technical Author, you will be responsible for: 
 

1. The development, design and delivery of Waste Water and Potable Water Works Operating Manuals (WOMS), Operating Instructions and other IMS Technical documentation within the Source
2. The communication and implementation within DCWW of the Integrated Management Systems (IMS)
3. Have extensive experience of water and waste water process operations and be able to work independently with little direct supervision to undertake operation asset surveys, collate and gather technical information on sites and transcribe them into complex technical documents including WOMs
4. Be able to interpret and manipulate complex design data to extract pertinent detail and transcribe this into a format suitable for daily operational use
5. Collaborate with the LEAN RCM Delivery team to ensure that all LEAN rounds are correctly identified in technical documents including WOMS
6. Identify challenges and solutions in relation to complex technical operational processes and resolve with support from the WOMs Team Manager technical issues relating to handover of new works and associated schemes and the transfer of this information into the WOMs including technical design, technical drawing and the technical authoring using tools such as AutoCad, Revit, SolidWorks etc
7. Design and complete complex detailed site surveys to capture of all on-site details for WOMs maintenance and production following Capital Schemes or other significant alterations to plant or processes
8. Collaborate with the WOMs Team Manager to drive in innovation in the IMS and Asset Information Team and help deliver new innovative projects such as AR, NFC, RFID and QR Code applications on behalf of the Operational business
9. Be responsible for the Indexing and Metadata reset of unstructured data on SAP Infozone helping to ensure that DCWW data is suitable for the migration into the new Document Management System (DMS)
10. Be responsible for high levels of data accuracy and personal elements of compliance ensuring the maintenance of the WOMS Team ISO 9001:2015 Certification
11. Undertake detailed technical rewrites of Operating Manuals and procedures including the design and completion of site asset surveys and schematic generation using digital design tool
12. Work cooperatively with colleagues delivering other aspects of external standards including ISO55001, PAS99, OHSAS 18001, ISO 27001, ISO / IEC 17025 and MCerts (Minimum Requirements for the Self Monitoring of Effluent Flow) and with the IMS Advisors and wider Asset Information Team
13. Design, creation and maintenance of Potable Water and Waste Water Operating Manuals and Instructions to including Waste Water and Potable Water Treatment Works, Primary and Secondary Trunk Mains, Trunk Main Schematics, Service Reservoirs, Water Pumping Stations, Urban Waste Water Treatment Works and Operator Self-Monitoring sites
14. Technical asset data creation and manipulation using established data tools such as AutoCad, Revit, SolidWorks, Tableau, Excel and SharePoint

Who you’ll work with

Internal

• Waste Water operations team 
• Head of TechOps
• Head of Operational Services
• Head of Potable Water Treatment
• Head of Water Distribution
• WOMS Team Manager
• Capital Alliance – Internal and Partners
• Catchment Managers

External

• External Auditors (SGS/UKAS/SIRA)
• Enforcing and Governmental Authorities (EA/NRW/HSE/WAG)

About you

Knowledge, Skills & Experience 

• A relevant qualification in an applicable discipline or equivalent experience    
• Experience in Technical Authoring    
• Experience in designing and undertaking operational Surveys and creating schematics from the information identified    
• Experience of quality (ISO 9001) and environmental (ISO 14001) management systems    
• Experience of water and waste water operational treatment process    
• A proven track record in the delivery of relevant complex technical publications and understanding of the relevant external standards    
• Proficient in the use of a sample of Data and Computer Aided Design (CAD) Software packages (ie AutoDesk AutoCAD Revit, SolidWorks, Tableau, Excel and SharePoint)    
• High levels of accuracy in the delivery of complex data    
• High level of communication skill both written and verbal    
• Ability to deliver relevant awareness sessions    

Good to know

• This role includes hybrid working. 

For more information on the role please contact Cerys.Middle@dwrcymru.com

Benefits

As well as a market competitive salary, 33 days annual leave (pro rata, including public holidays), we offer a range of employee benefits and rewards including:
 
 
•    Variable pay schemes (your salary band will remain the same, but performance depending, you could receive an incremental within-band increase and a yearly incentive)
•    Option to buy additional annual leave up to 5 days per year
•    Enhanced employer pension contributions – Up to 11% employer contributions
•    Enhanced family friendly policies
•    Progression opportunities, including the ability to apply for funded training and coaching and mentoring programmes
•    Reduction on gym memberships and high street shopping
•    Cycle to work scheme
•    Free on-site parking at all our sites
•    Discount off all Welsh Water visitor attraction centres and gift shops
•    Car-leasing scheme
•    Health CashBack scheme
•    An employee assistance programme for employees and their immediate family
 
 
Whilst also working for a not-for profit company that truly cares about earning the trust of customers everyday, and about looking after our beautiful environment.
 
 
Please note, we may close this role sooner if required. We may also extend the original closing date depending on interest.
 
 
Due to the nature of the industry, we require satisfactory references, post offer medical clearance, and a criminal records Basic Disclosure check on all new employees joining the business.

For some roles there may be additional checks and security clearance required, and this offer is subject to all checks being satisfied. You will receive further information on how to complete these checks via email once you have accepted this offer. 

Who we are

Dŵr Cymru Welsh Water keep 3 million people healthy each day with safe, reliable water, and take away wastewater to clean, before returning it safely to our beautiful rivers and seas.

To be able to deliver high quality, essential services which help to protect the health of our customers, colleagues and our environment, we need the right people to deliver on our vision.  This is achieved by living our core values and demonstrating the core behaviours that underpin them.  The security of our people, assets and information is key to us, so we are looking for people who understand and comply with the company’s required security objectives.

We know that the most successful teams are the most diverse teams. Equality, diversity and inclusion provide the very foundation to our culture at Welsh Water. We want every individual to feel confident, proud and able to bring their whole selves to work. 

To ensure an improved representation in our workforce, applications are particularly welcome from minority groups including Black, Asian and Minority Ethnic people, Females, LGBT+, Non-binary and people with disabilities. Together we continue to build a workplace that not only celebrates the diverse voices of our colleagues but also represents each customer we serve.

In essence, ours is a company based on trust, openness, respect, commitment and honesty. A company that our colleagues are proud to work for.