Meter Reader

What you’ll be responsible for

Capturing all meter reading data in line with the Field Operations meter-reading schedule in order to ensure the customer receives an accurate and timely bill and to avoid unwanted contacts and complaints. Undertaking any ad hoc field visits that have been requested to either, disconnect the water supply, or to obtain further information as required by the Company in order to resolve a customer query or dispute. This will include:

•    Capturing water meter reading data from water customer’s meters, using the handheld unit, within set timescales as directed by the cyclical meter reading schedule.
•    Identifying unexpected water meter reads, such as higher or lower water consumption profile, and recording this additional information onto the handheld device in line with the Automated Meter Reading guidelines.
•    Providing a report for any water meter that was unable to be read within the schedule, in line with the metering procedures.
•    Placing all water meters into a most efficient walk order route that optimises the volume of water meters read.
•    Disconnecting the water supply on commercial properties as instructed by the Commercial Collections Department.
•    Undertaking supply checks on water supplies that have been disconnected for non-payment of water charges, in line with company guidelines and timeframes, and to immediately escalate any situation, where the water supply has turned back on, to the Commercial Collections Team for further instruction.
•    Proactively undertaking a dynamic risk assessment at each field visit to ensure a safe working environment prior to undertaking each activity and always remaining safe.
•    Reporting all near misses and hazards that could cause potential harm to not only yourself but other colleagues and our Customers, in line with the Company health and safety process and procedures.
•    Ensuring the company vehicle is regularly checked in line with company policy and that any vehicle defects are immediately escalated in line with transport guidelines.
•    Undertaking any other duties as required to meet the needs of the business.

Who you’ll work with

Internal

• Field operations manager
• BST team
• Area manager
• Collections team

External

• Members of public
• Business owners

About you

Knowledge, Skills and Experience

• IT literate and able to use multiple computer systems
• The ability to self-manage workloads and change priorities to maximise effectiveness and performance
• Excellent organisational skills and self-management to work to deadlines in a rapidly changing environment
• Ability to communicate information in a clear and confident manner; adapting communication method and style to suit the audience; checking to ensure that information has been understood
• A flexible approach to changes in work loads in order to meet business and customer needs
• Able to prioritise Health and Safety at all times and take responsibility for other people’s welfare at work, including colleagues and customers
• Be solution driven and bring ideas into the team in order to improve current processes 

Good to know

•    The successful candidate will cover Cardigan and surrounding area, so you must be living within this catchment or within a 15-mile radius to be considered for the role.
•    Company Van will be provided.
•    Hours of work are flexible between 6am – 8pm Monday to Sunday but minimum of 4 hours per day Monday – Friday.
•    A clean driving licence.
•    This position is subject to financial, DBS and reference checks before a start date is confirmed

Benefits

As well as a market competitive salary, 33 days annual leave (pro rata, including public holidays), we offer a range of employee benefits and rewards including:

•    Variable pay schemes ((your salary band will remain the same, but performance depending, you could receive an incremental within-band increase and a yearly incentive)
•    Option to buy additional annual leave up to 5 days per year
•    Enhanced employer pension contributions – Up to 11% employer contributions
•    Enhanced family friendly policies
•    Progression opportunities, including the ability to apply for funded training and coaching and mentoring programmes
•    Reduction on gym memberships and high street shopping
•    Cycle to work scheme
•    Free on-site parking at all our sites
•    Discount off all Welsh Water visitor attraction centres and gift shops
•    Car-leasing scheme
•    Health CashBack scheme
•    An employee assistance programme for employees and their immediate family

Whilst also working for a not-for profit company that truly cares about earning the trust of customers everyday, and about looking after our beautiful environment

Please note, we may close this role sooner if required. We may also extend the original closing date depending on interest.

Who we are

Dŵr Cymru Welsh Water keep 3 million people healthy each day with safe, reliable water, and take away wastewater to clean, before returning it safely to our beautiful rivers and seas.

To be able to deliver high quality, essential services which help to protect the health of our customers, colleagues and our environment, we need the right people to deliver on our vision.  This is achieved by living our core values and demonstrating the core behaviours that underpin them.  The security of our people, assets and information is key to us, so we are looking for people who understand and comply with the company’s required security objectives.

We know that the most successful teams are the most diverse teams. Equality, diversity and inclusion provide the very foundation to our culture at Welsh Water. We want every individual to feel confident, proud and able to bring their whole selves to work. 

To ensure an improved representation in our workforce, applications are particularly welcome from minority groups including Black, Asian and Minority Ethnic people, Females, LGBT+, Non-binary and people with disabilities. Together we continue to build a workplace that not only celebrates the diverse voices of our colleagues but also represents each customer we serve.

In essence, ours is a company based on trust, openness, respect, commitment and honesty. A company that our colleagues are proud to work for.
 

INDMP