Leakage Inspector

What you’ll be responsible for

As a leakage inspector, you will be required to: 

1. Demonstrate a keen willingness to constantly work as part of a team, involving other Customer Services and Leakage Inspectors. Contributing in a course of action to resolve potential or actual Distribution / Leakage issues in order to minimise the level of inconvenience to the customer
2. A high level of Network / Leakage experience  with a sound understanding of Microsoft software packages.
3. Achieve and maintain the area leakage targets
4. React and work alongside all other departments during Silver & Gold incidents
5. Ensure that all GIS updates are submitted to GIS bureau to allow DCWW to maintain high quality information
6. Ensure DCWW leakage targets are met using various techniques to reduce leakage
7. To ensure the proper application and compliance with all company health and safety procedures, with the safety of colleagues and customers always in mind
8. As a team member, responsible for effective liaison with, customer service inspectors and mains and services teams during normal work practice and in times of emergency, arriving at network/leakage solutions
9. Making sure the correct details are entered on the various IT systems Responsibility of work carried out on site on a daily basis
10. Represent DCWW throughout the lifecycle of projects, assisting as necessary the partner through the project development, planning, approvals and statutory processes
11. The drive and ambition to provide a first class service to our customers
12. Deal with sometimes difficult situations in a friendly and professional manner, whilst striving for a speedy resolution
13. Make recommendations for the improvement of the network
14. Efficiently organise your own time, handling routine work with a minimum of supervision, assessing priorities within your area of work and managing those priorities
15. The ability to build and maintain good networks with internal departments, company partners and contractors

Who you’ll work with

Internal

• Management Team within DCWW
• Local Operational teams
• Customer Services

External

• Members of the Public
• DCWW Customers
• Local government
• Contractors

About you

Knowledge, Skills & Experience 

• Ideally  ONC or BTEC qualification or equivalent     
• Good interpersonal skills    
• Good knowledge and experience of the water industry     
• Good communication skills    
• Good IT skills 
• Current, full valid driving licence   

Good to know

• The successful candidate will be required to participate in a standby rota. 
• A full UK drivers licence is required. 
• A company vehicle will be provided. 

Benefits

As well as a market competitive salary, 33 days annual leave (pro rata, including public holidays), we offer a range of employee benefits and rewards including:

• Variable pay schemes (your salary band will remain the same, but performance depending, you could receive an incremental within-band increase and a yearly incentive)
• Option to buy additional annual leave up to 5 days per year
• Enhanced employer pension contributions – Up to 11% employer contributions
• Free Mortgage Brokering Services 
• Enhanced family friendly policies
• Progression opportunities, including the ability to apply for funded training and coaching and mentoring programmes
• Gym and fitness discounts as well as high street shopping
• Cycle to work scheme
• Discount off all Welsh Water visitor attraction centres and gift shops
• Car-leasing scheme and free on-site parking at all sites
• Health CashBack scheme and access to an online GP service
• An employee assistance programme for employees and their immediate family
• Many more can be found on our website. 
   

Due to the nature of the industry, we require satisfactory references, post offer medical clearance, and a criminal records Basic Disclosure check on all new employees joining the business.

For some roles there may be additional checks and security clearance required, and this offer is subject to all checks being satisfied. You will receive further information on how to complete these checks via email once you have accepted this offer.

Who we are

Dŵr Cymru Welsh Water keep 3 million people healthy each day with safe, reliable water, and take away wastewater to clean, before returning it safely to our beautiful rivers and seas.

To be able to deliver high quality, essential services which help to protect the health of our customers, colleagues and our environment, we need the right people to deliver on our vision.  This is achieved by living our core values and demonstrating the core behaviours that underpin them.  The security of our people, assets and information is key to us, so we are looking for people who understand and comply with the company’s required security objectives.

We know that the most successful teams are the most diverse teams. Equality, diversity and inclusion provide the very foundation to our culture at Welsh Water. We want every individual to feel confident, proud and able to bring their whole selves to work. 

To ensure an improved representation in our workforce, applications are particularly welcome from minority groups including Black, Asian and Minority Ethnic people, Females, LGBT+, Non-binary and people with disabilities. Together we continue to build a workplace that not only celebrates the diverse voices of our colleagues but also represents each customer we serve.

In essence, ours is a company based on trust, openness, respect, commitment and honesty. A company that our colleagues are proud to work for.