Trainee Sewerage Operator

What you’ll be responsible for

Your role as a Trainee Sewerage Operative will require you to deal with our initial customer response to sewerage incidents across the business area. You will be required to undertake all tasks associated with delivering excellent customer service to all customers. 

The position will be required to undertake the following operations (but this not solely restricted to those examples listed below):

1. Responding to customer reported incidents and assisting with clearing blockages / jetting and providing detailed feedback on actions taken. 
2. Sewer network inspections (inc. Sewer connections) 
3. Sewer Location Surveys 
4. Jetting / Flushing / De-silting of Sewers / Lone Working 
5. Planned and Reactive Maintenance of assets 
6. Liaison with customers and stakeholders 
7. Detailed and timely completion of actions taken on all incidents in the work management systems. 
8. Learn to operate and assess asset condition utilising looksee CCTV equipment. 
9. Cleaning up affected area following flooding events. 

About you

We are looking for someone who’s enthusiastic about putting out customers first every day and a team player, willing to take part in all necessary training requirements required for the role. 
A driving licence is required for this role. If you don’t have one currently, we ask that you are working towards this. 
 

Good to know

• Length of programme: 18 months
• Salary: All of our apprenticeship programmes will start on £23,142.00.   
• Training: Will be provided on the job.

Benefits

As well as a market competitive salary, 33 days annual leave (pro rata, including public holidays), we offer a range of employee benefits and rewards including:

 
•             Variable pay schemes (your salary band will remain the same, but performance depending, you could receive an incremental within-band increase and a yearly incentive)
•             Option to buy additional annual leave up to 5 days per year
•             Enhanced employer pension contributions – Up to 11% employer contributions
•             Free Mortgage Brokering Services 
•             Enhanced family friendly policies
•             Progression opportunities, including the ability to apply for funded training and coaching and mentoring programmes
•             Gym and fitness discounts as well as high street shopping
•             Cycle to work scheme
•             Discount off all Welsh Water visitor attraction centres and gift shops
•             Car-leasing scheme and free on-site parking at all sites
•             Health CashBack scheme and access to an online GP service
•             An employee assistance programme for employees and their immediate family
•             Many more can be found on our website. 

 
Please note, we may close this role sooner if required. We may also extend the original closing date depending on interest.
 
 
Due to the nature of the industry, we require satisfactory references, post offer medical clearance, and a criminal records Basic Disclosure check on all new employees joining the business.

For some roles there may be additional checks and security clearance required, and this offer is subject to all checks being satisfied. You will receive further information on how to complete these checks via email once you have accepted this offer.

Who we are

Dŵr Cymru Welsh Water keep 3 million people healthy each day with safe, reliable water, and take away wastewater to clean, before returning it safely to our beautiful rivers and seas.

To be able to deliver high quality, essential services which help to protect the health of our customers, colleagues and our environment, we need the right people to deliver on our vision.  This is achieved by living our core values and demonstrating the core behaviours that underpin them.  The security of our people, assets and information is key to us, so we are looking for people who understand and comply with the company’s required security objectives.

We know that the most successful teams are the most diverse teams. Equality, diversity and inclusion provide the very foundation to our culture at Welsh Water. We want every individual to feel confident, proud and able to bring their whole selves to work. 

To ensure an improved representation in our workforce, applications are particularly welcome from minority groups including Black, Asian and Minority Ethnic people, Females, LGBT+, Non-binary and people with disabilities. Together we continue to build a workplace that not only celebrates the diverse voices of our colleagues but also represents each customer we serve.

In essence, ours is a company based on trust, openness, respect, commitment and honesty. A company that our colleagues are proud to work for.