Water Efficiency Customer Advisor (Carmarthen)

What you’ll be responsible for

Our Cartref programme of works helps customers to identify and fix common internal leaks such as toilets and educate them in how to be more water efficient. You will support the delivery of the Cartref programme, by developing, trialling, and delivering our water efficiency support offerings, whilst promoting the wider Cartref offerings both within the company and to our customer base. Our customers range from typical domestic customers, to charities, housing associations or a local council. Your duties will include:

As a Water Efficiency Advisor you will deliver our Water Efficiency Programme of offerings, this includes but is not limited to: 

• Water Efficiency Home Visits
• Water Efficiency visits at Schools and other educational / public buildings. 
• Stakeholder engagement / education on Water Efficiency.  
• Represent Welsh Water in the community (ad-hoc), to promote Water Efficiency as well as other Welsh Water support schemes. 
• Reporting on your delivery outputs through SAP. 
• Install basic water efficiency products within customer properties (hose guns, shower heads). 
• Develop new ways of educating and engaging our customer base around Water Efficiency. 
• Support where required our Private Leakage workstream and/or Cartref programme.  
• Support the Water Engineering team, to engage and support with industry wide collaboration works including OFWAT Innovation competitions. 
• Participating in a 5-day flexible working pattern to meet our customer’s requirements. 
• Undertaking any other duties as required to meet the needs of the business.

Who you’ll work with

Internal
•    Welsh Water Senior Staff
•    Water Regulations
•    Water Network Services
•    Vulnerability Team
•    Billing
•    OCC and BCC

External
•    Customers
•    Local Authorities – Councillors/AM’s/MP’s
•    Other Customer Stakeholder groups e.g. Consumer Council for Water (CCW) and Ofwat
•    External Training providers
•    External providers of services required

About you

Knowledge, Skills & Experience

• A proven track record in providing excellent customer service. 
• Enthusiastic about putting our customers first every day.
• Enthusiastic, self-motivated, have an eye for detail, and be able to demonstrate excellent organisational skills.
• Environmental awareness, particularly around our Water Resource challenges, and Water Efficiency drivers.
• The ability to work to defined deadlines and prioritise workload in order to meet those deadlines

Good to know

• Onsite working
• Full UK driving licence required
• Company vehicle provided 
• Standard working pattern Monday – Friday, 8.30 – 4.30pm. 

For further details contact Annie Lamb - Annie.Lamb@dwrcymru.com

Benefits

As well as a market competitive salary, 33 days annual leave (pro rata, including public holidays), we offer a range of employee benefits and rewards including:

•    Variable pay schemes (your salary band will remain the same, but performance depending, you could receive an incremental within-band increase and a yearly incentive)

•    Enhanced employer pension contributions – Up to 11% employer contributions

•    Enhanced family friendly policies

•    Progression opportunities, including the ability to apply for funded training and coaching and mentoring programmes

•    Reduction on gym memberships and high street shopping

•    Cycle to work scheme

•    Free on-site parking at all our sites

•    20% off all Welsh Water visitor attraction centres and gift shops

•    Car-leasing scheme

•    Health CashBack scheme

•    An employee assistance programme for employees and their immediate family

•    Colleague matched fundraising scheme up to the value of £500 per year for your chosen charity

•    Option to buy annual leave up to 5 days per year
 

Whilst also working for a not-for profit company that truly cares about earning the trust of customers everyday, and about looking after our beautiful environment

Please note, we may close this role sooner if required. We may also extend the original closing date depending on interest.

Due to the nature of the industry, we require satisfactory references, post offer medical clearance, and a criminal records Basic Disclosure check on all new employees joining the business. For some roles there may be additional checks and security clearance required, and this offer is subject to all checks being satisfied. You will receive further information on how to complete these checks via email once you have accepted this offer.

Who we are

Dŵr Cymru Welsh Water keep 3 million people healthy each day with safe, reliable water, and take away wastewater to clean, before returning it safely to our beautiful rivers and seas.

To be able to deliver high quality, essential services which help to protect the health of our customers, colleagues and our environment, we need the right people to deliver on our vision.  This is achieved by living our core values and demonstrating the core behaviours that underpin them.  The security of our people, assets and information is key to us, so we are looking for people who understand and comply with the company’s required security objectives.

We know that the most successful teams are the most diverse teams. Equality, diversity and inclusion provide the very foundation to our culture at Welsh Water. We want every individual to feel confident, proud and able to bring their whole selves to work. 

To ensure an improved representation in our workforce, applications are particularly welcome from minority groups including Black, Asian and Minority Ethnic people, Females, LGBT+, Non-binary and people with disabilities. Together we continue to build a workplace that not only celebrates the diverse voices of our colleagues but also represents each customer we serve.

In essence, ours is a company based on trust, openness, respect, commitment and honesty. A company that our colleagues are proud to work for.
 

INDMP