Activity Assistant

What you’ll be responsible for

Our visitor attraction at Llyn Brenig, one of the most beautiful sites in North Wales. We offer watersports, fishing and boat hire as well as land-based activities such as bike hire and a waterfall swing. The Activity Assistant is crucial in supporting this offer. You will be smart and presentable and able to communicate in an enthusiastic and knowledgeable way to our visitors, projecting a positive image for Welsh Water at all times. You will: 

•    Assist in the hire out of outdoor activity equipment, including bikes, boats, SUP’s and kayaks.
•    Assist in the delivery of activities and events for customers visiting the reservoir.
•    Engage with visitors as an ambassador of Welsh Water. Present a professional attitude and appearance at all times maintaining an excellent level of customer service and water safety.  
•    Serve customers in the shop and visitor reception, handle enquiries and manage advanced bookings. Ensure that public spaces are clean and well presented.
•    Ensure the health and safety of everyone using the facilities of the site.
•    Work proactively as part of a team to set up and pack up on site facilities and provide assistance to all customers using the equipment at the centre.
•    Ensure maintenance, repair and security of all Welsh Water equipment and facilities are of a continued high standard.
•    Take part in the team rota that will involve working regular weekends and bank holidays.
•    Support conservation, education, public access and recreational activities, open days and events.
•    Enforce the rules of the site and the waterside such as ‘no swimming in reservoirs’, opening and closing times, and the safe marshalling of visitors during busy periods. 
•    Carry out any other tasks as required for the effective management of the site, as directed by the Senior Activity Instructor or Visitor Experience Manager.

Who you’ll work with

•    Senior Activity Instructor
•    Visitor Experience Manager
•    Visitor Centre Staff
•    Rangers 
•    Customers
•    Local residents

About you

No prior experience or qualifications are required, however, individuals need to be honest and professional, have great communication skills and the the ability to work on own initiative. We use a variety of computer systems but full training will be provided

The following qualifications or skills however would be preferable:

• Appropriate National Governing Body (NGB) Certification in designated water sports discipline. e.g. RYAStart Windsurfing / Sailing
• Current Recognised First Aid Certificate/British Canoe Union (BCU) Qualification
• Experience delivering water or land-based activities 
• Lifeguard Qualification
• Ability to speak Welsh

Good to know

• Monday to Sunday including weekends and Bank Holidays. Hours will vary from 2 days a week to 5 days a week during peak periods such as school holidays
• Driving licence / own transport essential as Llyn Brenig is not served by public transport.
• A satisfactory DBS check will be required prior to start date for all successful applicants.

Please note, we may close this role sooner if required. We may also extend the original closing date depending on interest.

Benefits

As well as a market competitive salary, 33 days annual leave (pro rata, including public holidays), we offer a range of employee benefits and rewards including:

•    Enhanced employer pension contributions – Up to 11% employer contributions
•    Enhanced family friendly policies
•    Free on-site parking at all our sites
•    20% off all Welsh Water visitor attraction centres and gift shops
•    An employee assistance programme for employees and their immediate family

And many more...

Whilst also working for a not-for profit company that truly cares about earning the trust of customers everyday, and about looking after our beautiful environment

INDMP

Who we are

Dŵr Cymru Welsh Water keep 3 million people healthy each day with safe, reliable water, and take away wastewater to clean, before returning it safely to our beautiful rivers and seas.

To be able to deliver high quality, essential services which help to protect the health of our customers, colleagues and our environment, we need the right people to deliver on our vision.  This is achieved by living our core values and demonstrating the core behaviours that underpin them.  The security of our people, assets and information is key to us, so we are looking for people who understand and comply with the company’s required security objectives.

We know that the most successful teams are the most diverse teams. Equality, diversity and inclusion provide the very foundation to our culture at Welsh Water. We want every individual to feel confident, proud and able to bring their whole selves to work. 

To ensure an improved representation in our workforce, applications are particularly welcome from minority groups including Black, Asian and Minority Ethnic people, Females, LGBT+, Non-binary and people with disabilities. Together we continue to build a workplace that not only celebrates the diverse voices of our colleagues but also represents each customer we serve.

In essence, ours is a company based on trust, openness, respect, commitment and honesty. A company that our colleagues are proud to work for.

INDMP