Business Support

Who we are

Dŵr Cymru Welsh Water keep 3 million people healthy each day with safe, reliable water, and take away wastewater to clean, before returning it safely to our beautiful rivers and seas.

To be able to deliver high quality, essential services which help to protect the health of our customers, colleagues and our environment, we need the right people to deliver on our vision.  This is achieved by living our core values and demonstrating the core behaviours that underpin them.  The security of our people, assets and information is key to us, so we are looking for people who understand and comply with the company’s required security objectives.

We know that the most successful teams are the most diverse teams. Equality, diversity and inclusion provide the very foundation to our culture at Welsh Water. We want every individual to feel confident, proud and able to bring their whole selves to work. 

To ensure an improved representation in our workforce, applications are particularly welcome from minority groups including Black, Asian and Minority Ethnic people, Females, LGBT+, Non-binary and people with disabilities. Together we continue to build a workplace that not only celebrates the diverse voices of our colleagues but also represents each customer we serve.

In essence, ours is a company based on trust, openness, respect, commitment and honesty. A company that our colleagues are proud to work for.
 

What you’ll be responsible for

Your job is to manage back office, reception and retail functions at one of our flagship visitor attractions, delivering an exceptional visitor experience through the effective management of your teams. This is a key role within the visitor attraction management team and will help shape and deliver our vision for the future. 

You should have proven success at building relationships with both internal and external stakeholders, you will also be smart, presentable, dynamic and able to communicate in a constructive, knowledgeable and helpful way, projecting a positive/professional image of Welsh Water at all times. 

You will also:

•    Ensuring a consistently high quality visitor experience through the effective management of reception, retail and back office functions.
•    Complete site administration including process and input of orders, deliveries, wages and financial data for processing, in SAP  
•    Dealing with daily enquiries with reference to the site, and activities 
•    Leadership and management of a team of highly motivated permanent and seasonal employees to achieve KPIs & deliver exceptional customer service  
•    Managing Health and Safety in line with DCWW procedures ( for both internal and external customers )
•    Product selection, ordering & control to meet visitor needs and in line with seasonal variations in demand to maximise sales and minimise stock holdings
•    Negotiating purchase prices and setting retail prices to manage GP, maximise sales and profits and deliver budgets
•    Developing and overseeing the delivery of retail standards to ensure effective stock management, merchandising and to maximise retail sales and spend per head
•    Management of EPOS system including till programming and updates, stock takes & stock control
•    Cash handling, financial reconciliation and banking of income for the site
•    Producing and interpreting weekly visitor and trading information for management and organisational reporting purposes. 
•    As DCWW’s local representative, developing and building positive existing and new relationships inside and beyond the company at all levels.  
•    Carrying out any other duties as required to meet business needs

About you

Knowledge, Skills and Experience

• Demonstrable experience in back office & retail management, administration, accounting with exceptional attention to detail  
• Professional qualifications in business administration/tourism/catering/hospitality/retail management or similar or equivalent experience
• Proven track record in planning and delivering exceptional visitor service within the hospitality, leisure, tourism sector 
• Experience in quality high volume operation with focus on local produce  
• Excellent communication skills (written and verbal) and experience producing professional reports, proven customer service skills 
• Demonstrable experience in customer service and related team management 
• Experienced managing multiple stakeholders with the ability to influence and engage with people at all levels
• Proficient IT skills – SAP, MS Word, Excel, Outlook 

Good to know

• Site based role
• Expectation to work some weekends (approx. 1 in 4) and 1 -2 evenings per week until closing (normally no later than 6pm).

For any further information regarding this role please contact Nick Kite - nick.kite@dwrcymru.com 

Benefits

As well as a market competitive salary, 33 days annual leave (pro rata, including public holidays), we offer a range of employee benefits and rewards including:

•    Variable pay schemes ((your salary band will remain the same, but performance depending, you could receive an incremental within-band increase and a yearly incentive)
•    Enhanced employer pension contributions – Up to 11% employer contributions
•    Enhanced family friendly policies
•    Progression opportunities, including the ability to apply for funded training and coaching and mentoring programmes
•    Reduction on gym memberships and high street shopping
•    Cycle to work scheme
•    Free on-site parking at all our sites
•    Discount off all Welsh Water visitor attraction centres and gift shops
•    Car-leasing scheme
•    Health CashBack scheme
•    An employee assistance programme for employees and their immediate family

Whilst also working for a not-for profit company that truly cares about earning the trust of customers everyday, and about looking after our beautiful environment

Please note, we may close this role sooner if required. We may also extend the original closing date depending on interest.

Due to the nature of the industry, we require satisfactory references, post offer medical clearance, and a criminal records Basic Disclosure check on all new employees joining the business. For some roles there may be additional checks and security clearance required, and this offer is subject all checks being satisfied. You will receive further information on how to complete these checks via email once you have accepted this offer.

INDHP