Cafe Manager

Who we are

Dŵr Cymru Welsh Water keeps 3 million people healthy each day with safe drinking water and takes away wastewater to clean, before returning it safely to our beautiful rivers and seas. When you work for Welsh Water, you’ll be joining a company full of passionate individuals, who take pride in their work and the business. In return, our dedicated teams are supported, encouraged, nurtured, developed and rewarded.
 

But did you know we also have a visitor attraction site at Llyn Brenig reservoir, which is open all year round. The site has a café, retail area and activity centre which offers both land and water-based activities.

Come and join our enthusiastic team and work in one of the most beautiful sites in North Wales. Want to see more? Click here to take a look at our website! 

Good to know

Café Manager two-year fixed term contract:

• Working 5 days a week at our Visitor Centre, which is open 7 days
• Café hours: 8am–5pm in summer, 9am–3pm in winter
• You’ll manage your own variable rota with flexible shift patterns
• Expect some weekend and bank holiday shifts
• Up to 6 evening shifts a year for special events
• Average 37 hours/week on a 1,924-hour annualised contract
• We welcome flexible working requests to help you balance work and life
• Driving licence and own transport is essential as Llyn Brenig Visitor Centre (postcode LL21 9TT) is a remote site, not covered by public transport.
• An enhanced DBS check will be required prior to start date for all successful applicants.

For an informal discussion about this role, please contact Nick Kite: Brenig.Jobs@dwrcymru.com and enter the job ID [8131] in the subject title line.

Please note, we may close this role sooner if required. We may also extend the original closing date depending on interest.

Due to the nature of the industry, we require satisfactory references, post offer medical clearance, and a criminal records Basic Disclosure check on all new employees joining the business. For some roles there may be additional checks and security clearance required, and this offer is subject all checks being satisfied. You will receive further information on how to complete these checks via email once you have accepted this offer.

What you’ll be responsible for

Join us in creating exceptional food experiences that celebrate quality, community, and sustainability. This role offers the chance to lead a dynamic team, develop innovative menus, and make a real impact in a welcoming, supportive environment.

Key Responsibilities:

1. Manage all aspects of food preparation, service, and delivery to create exceptional experiences in a seasonal catering environment.  
2. Ensure high-quality products and services for meetings, events, and retail customers while embracing innovation and market trends.  
3. Lead and inspire a diverse team, fostering an inclusive culture and supporting career development through feedback and progression plans.  
4. Uphold the highest standards of food hygiene, safety, and health in line with regulations, ensuring a safe environment for all.  
5. Enhance the service offering by sourcing fresh, local produce and introducing creative menus that celebrate diversity and sustainability.  
6. Build a strong reputation for quality and innovation to attract new customers and encourage repeat visits.  
7. Maintain accurate operational documentation, cost controls, and stock management to ensure efficiency and fairness.  
8. Collaborate on marketing and events programmes to grow awareness, drive footfall, and create culturally inclusive experiences.  
9. Engage with customers as an ambassador for Welsh Water, promoting community values and exceptional service.  
10. Be operationally visible and proactive, supporting the team and carrying out additional duties to meet business needs.  

Who you’ll work with

Internal

• Head of Visitor Attraction Operations 
• Head of Visitor Attraction Strategy
• Marketing and Communications 
• H&S 
• HR & finance team
• Facilities management team
• Any DCWW group using the VC as a meeting venue

External

• Local community & visitors
• Volunteers and volunteer groups
• Welsh Government, LAs, and other regulatory bodies.
• Visit Wales, regional tourism networks and businesses
• NRW, conservation groups, angling clubs & RSPB
• Event organisers
• Contractors
• Media  

About you

• Demonstrable experience in Catering / Cafe operations using fresh locally sourced produce  
• Practical Health & Safety experience in a retail or  Café environment 
• Excellent customer service skills, from a customer focused background with the ability to communicate at all levels  
• Knowledge of regulatory requirements associated with food hygiene licensing law, Premises licence, PMR, PRL, EHO, trading standards 
• Proven track record of managing developing and maintaining a team to meet customer and business needs  
• Proven track record of growing income across a food and beverage operation  
• Demonstrable experience of food service & food production in a establishment to a set standard, exceeding expectations and customer perception 

Benefits

As well as a market competitive salary, we offer a range of employee benefits and rewards including:

• Staff discounts at our visitor attractions (restaurants, water sports and bike hire)
• Full training and uniform provided
• Beautiful location and surroundings
• Flexible working hours (on request)
• Progression opportunities, including the ability to apply for funded training and coaching and mentoring programmes
• 25 days annual leave plus public holidays 
• Free car parking

Whilst also working for a not-for profit company that truly cares about earning the trust of customers every day, and about looking after our beautiful environment.