Leisure Activity Assistant

What you’ll be responsible for

Dŵr Cymru Welsh Water keeps 3 million people healthy each day with safe drinking water and takes away wastewater to clean, before returning it safely to our beautiful rivers and seas. When you work for Welsh Water, you’ll be joining a company full of passionate individuals, who take pride in their work and the business. In return, our dedicated teams are supported, encouraged, nurtured, developed and rewarded.

 
But did you know we also have a visitor attraction site at Llyn Brenig which is open all year round? The site has a café, gift shop area and an activity centre which offers both land and water-based activities. Come and join our enthusiastic team and work in one of the most beautiful sites in North Wales. Want to see more? 

Your role will be to support the Activity team to safeguard and assist customers who undertake watersports, land based or team building activities; ensuring a high standard of health and safety at all times. Activity Centres are open 7 days a week and you will be expected to work evenings, weekends and bank holidays.

1. Provide excellent customer service; meeting, greeting and helping every visitor gain the most from their visit.
2. Assist in the delivery of high quality land and/or water-based activities, including team building programs, in line with National Governing Body (NGB) and Wesh Water requirements.
3. Assist with the hire of activity equipment, including giving effective safety briefings to customers.
4. Work proactively as part of a team to set up and pack away on site facilities and provide assistance to all customers using equipment at the site.
5. Work collaboratively with third party organisations such as wildlife charities and volunteer groups.
6. Ensure the safety of all persons on site, including employees, participants of land and water-based activities and members of the public. Follow company procedures for reporting incidents.
7. Check in customers for activities, handle activity and booking enquiries and take payments on the till as required.
8. Present a professional attitude and appearance at all times, maintaining an excellent level of customer service and water safety. Communicate in an enthusiastic, knowledgeable and helpful way to visitors, projecting a positive image for Welsh Water at all times.
9. Ensure maintenance, repair, security and cleanliness of all activity equipment is of a continued high standard in order to exceed the requirements and expectations of our customers and ensure a constant supply of working kit throughout the season.
10. Work with the Ranger team on reservoir safety and biosecurity, and also the upkeep and tidiness of the site; litter picking, toilet cleaning, building and site maintenance.
11. Enforce the rules of the site and the waterside, especially the ‘no un-authorised swimming in reservoirs’ rule, the opening and closing times, and the safe marshalling of visitors when busy.
12. Support conservation, educational, public access and recreational activities, open days and events.
13. Undertake any other duties as required to meet the needs of the business, including providing support to other departments (such as the café or Ranger team) when required.

Who you’ll work with

Internal

•    Activity Manager
•    Deputy Activity Manager
•    Senior Activity Instructor
•    Activity Instructor
•    Receptionist
•    Visitor Attraction Staff

External

•    Members of the public
•    School, youth and community groups
•    Local landowners and farmers
 

About you

Experience

• Following health & safety procedures
• Working with the general public

Knowledge & Skills

• Enthusiastic about putting our customers first every day
• Ability to work on own initiative
• Water safety knowledge
• Excellent communication and interpersonal skills
• IT literate – we use a variety of computer systems which we will teach you
• Always honest and professional
• Ability to communicate effectively in English
• Open to feedback, improving and learning new skills

Good to know

•    We have part time seasonal positions available.

•    Own transport is essential as Llyn Brenig is a remote site, not covered by public transport.

•    An enhanced DBS check will be required prior to start date for all successful applicants.

•    Onsite role including some weekends, early mornings, late evenings and bank holidays. 

•    Llyn Brenig is open 7 days per week, therefore regular weekend and bank holidays working is essential.  

For an informal discussion about this role, please contact: Stefan.Hastilow@dwrcymru.com and enter the job ID in the subject title line.

Due to the nature of the industry, we require satisfactory references, post offer medical clearance, and a criminal records Enhanced Disclosure check on all new employees joining the business. For some roles there may be additional checks and security clearance required, and this offer is subject all checks being satisfied. You will receive further information on how to complete these checks via email once you have accepted this offer.

Benefits

We have great benefits, including: 
 
    · Staff discounts at our visitor attractions 
    · Full training given and uniform provided
    · Beautiful working location
    · Flexible working hours

Whilst also working for a not-for profit company that truly cares about earning the trust of customers everyday, and about looking after our beautiful environment.