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Retail Assistant

Date:  30-May-2022
Company:  DWR Cymru Cyfyngedig Welsh Water Plc
City:  Denbigh

Denbigh, Wales, GB, LL21 9tt

Job Requisition Number                              3127                                                                              
Work Type Permanent
Job Function Leisure and Hospitality
Salary Range £19,209.00 
Base Llyn Brenig


Who we are


Dŵr Cymru Welsh Water keeps 3 million people healthy each day with safe drinking water and takes away wastewater to clean, before returning it safely to our beautiful rivers and seas. When you work for Welsh Water, you’ll be joining a company full of passionate individuals, who take pride in their work and the business. In return, our dedicated teams are supported, encouraged, nurtured, developed and rewarded.

But, did you know we also have a visitor attraction site at Llyn Brenig which is open all year round. Want to see more? Click Here to take a look at our website –

What you’ll be responsible for


You’ll join a great team of colleagues at the Visitors Centre. A flexible approach and teamwork are essential. You will be smart and presentable, and able to communicate in an enthusiastic, knowledgeable, and helpful way to visitors, always projecting a positive image for Welsh Water. Working with the public, each day will be different whichever team you will be working with that day.  You may be booking in canoe hire, unpacking gifts in the shop or just being a friendly face.  The role requires a high level of customer service throughout the areas of work and the ability to be flexible within the business.  You will be a valuable core member of the team trained to work in the key areas of the business. Some duties include the following: 


  • Work to appropriate safety procedures to ensure the wellbeing of all persons on site.
  • Provide a friendly information service to visitors about places to walk, cycle and other activities.
  • Display shop items and maintain counter stock to maximise income.
  • Daily reconciliation of income with till receipts.
  • Engage with visitors as an ambassador of Welsh Water.
  • General cleaning duties within the retail and storage areas.
  • Assist with food preparation / cooking before and during service periods 

About you


Previous experience of working in retail would be fantastic, but not essential, we will provide you with training to ensure you are comfortable in work. We would like to see applications from candidates who are positive, friendly, can work under their own initiative, and are happy to work with the general public!

Good to know


This is a permanent position



As well as a market competitive salary, 33 days annual leave (pro rata, including public holidays), we offer a range of employee benefits and rewards including:



  • Variable pay schemes (your salary will always stay the same, but depending on the performance of the company you could receive a yearly bonus)
  • Enhanced employer pension contributions – Up to 11% employer contributions
  • Enhanced family friendly policies
  • Progression opportunities, including the ability to apply for funded training and coaching and mentoring programmes
  • Reduction on gym memberships and high street shopping
  • Cycle to work scheme
  • Car-leasing scheme
  • Health CashBack scheme
  • An employee assistance programme for employees and their immediate family

Whilst also working for a not-for profit company that truly cares about earning the trust of customers everyday, and about looking after our beautiful environment.





Dŵr Cymru Cyf, a limited company registered in Wales No. 2366777. Registered office: Linea, Fortran Road, St. Mellons, Cardiff CF3 0LT

© Dŵr Cymru Cyf 2019.

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