AGA Flow Technician

What you’ll be responsible for

The Flow Technician will take the lead for the Operational Catchment team to deliver improved Flow related compliance. The role will be the primary point of contact for all Flow Escalations across the Catchment, with a strong focus on ensuring compliance with Flow Pass Forward and tracking operational issues. Responsibilities include investigating, identifying root causes, and resolving operational flow non-compliance, while collaborating with supervisors and wider teams to address local issues related to maintenance, behaviours, and telemetry. 

The role also entails delivering small-scale operational resolution initiatives. Additionally, it involves reviewing and investigating flow-related alarms that could impact compliance, proactively intervening when asset flow compliance deteriorates, and tracking all corrective actions across the catchment.

The role requires leading flow communications to ensure that operational teams are informed about flow, legislative changes, and procedures, the role will also play a key role ensuring new starters understand the importance of flow compliance. Close collaboration with ORC, EDM, and Storm Harvester Teams is essential to resolve alarms and optimise telemetry. The role will also work with Asset Flow Teams and support Flow Engineers with monitoring and resolution of flow projects.    


Responsibilities:

• Point of contact for all Flow Escalations across the Catchment. Focus on compliance with Flow Pass Forward and tracking of Operational related issues.
• Responsible for investigation, root cause and resolution of Operational related Flow non-compliance. Work with Supervisors and wider teams to resolve local issues around maintenance, behaviours and telemetry.
• Delivery of small-scale Operational resolution initiatives such as repair or introduction of new maintenance tasks to maintain compliance.
• Support Operations with managing contractors on MCert cleans and other local flow initiatives.
• Review and investigate all Flow related alarms that have the potential to impact flow compliance such as Flow Pass Forward failure and dry day spill alarms.
• Proactively investigate and intervene where asset flow compliance has begun to deteriorate before any non-compliance occurs.
• Track all corrective actions for flow across the catchment providing regular reports on flow compliance across the Catchment.
• Lead on Flow Communications across the catchment ensuring flow briefs reach front line Operations and any changes in legislation or procedures are understood by Operational teams. Ensure all new starters in the Catchment understand the importance of Flow Compliance.
• Work closely with ORC, EDM and Storm Harvester Teams to resolve alarms/notifications and optimise telemetry and monitoring systems to ensure proactive resolution of issues and reduced nuisance noise.
• Work with Asset Flow Teams to identify Flow non-compliance because of Operational issues and support Flow Engineers with monitoring, escalation and resolution of Asset/Capital Flow projects ensuring Operational compliance once delivered.
• Liaise with Science teams to ensure process related changes do not adversely impact flow compliance. Likewise, ensure that flow related changes to not adversely impact process.

About you

Qualifications
    • Scientific background with HNC or equivalent experience (preferable)
 
Experience
    • Have experience of wastewater and sludge treatment processes and legislation (essential)
    • Experience of influencing people and demonstrating performance (essential)
 
 
Knowledge & Skills
    • Ability to deliver root cause analysis, plan and deliver solutions (essential)
    • Ability to communicate ideas and targets to others, especially other team members (essential)
    • Effective written and verbal communication skills (essential)
    • Full driving licence and ability to travel as job requires (essential)
 

Good to know

Mix of office and site work with option for working from home when able. Normal working pattern Mon-Fri 8-4pm. No requirement for standby currently but this might be reviewed in future if required.

Interviews to take place in-person at Merlin's Bridge on October 14th 2025.

For an informal discussion about this role, please contact: Lloyd.Roblin@dwrcymru.com and enter the Job Requisition Number in the subject title line.

Please note, we may close this role sooner if required. Please apply as soon as you can. We may also extend the original closing date depending on interest. 

Due to the nature of the industry, we require satisfactory references, post offer medical clearance, and a criminal records Basic Disclosure check on all new employees joining the business. For some roles there may be additional checks and security clearance required, and this offer is subject all checks being satisfied. You will receive further information on how to complete these checks via email once you have accepted this offer.

Benefits

As well as a market competitive salary, 33 days annual leave (pro rata, including public holidays), we offer a range of employee benefits and rewards including:

• Option to buy additional annual leave up to 5 days per year
• Enhanced employer pension contributions – Up to 11% employer contributions
• Free Mortgage Brokering Services 
• Enhanced family friendly policies
• Progression opportunities, including the ability to apply for funded training and coaching and mentoring programmes
• Gym and fitness discounts as well as high street shopping
• Cycle to work scheme
• Discount off all Welsh Water visitor attraction centres and gift shops
• Car-leasing scheme and free on-site parking at all sites
• Health CashBack scheme and access to an online GP service
• An employee assistance programme for employees and their immediate family
• Many more can be found on our website. 

 
Please note, we may close this role sooner if required. We may also extend the original closing date depending on interest.
 
 
Due to the nature of the industry, we require satisfactory references, post offer medical clearance, and a criminal records Basic Disclosure check on all new employees joining the business.

Who we are

Dŵr Cymru Welsh Water keep 3 million people healthy each day with safe, reliable water, and take away wastewater to clean, before returning it safely to our beautiful rivers and seas.

To be able to deliver high quality, essential services which help to protect the health of our customers, colleagues and our environment, we need the right people to deliver on our vision.  This is achieved by living our core values and demonstrating the core behaviours that underpin them.  The security of our people, assets and information is key to us, so we are looking for people who understand and comply with the company’s required security objectives.

We know that the most successful teams are the most diverse teams. Equality, diversity and inclusion provide the very foundation to our culture at Welsh Water. We want every individual to feel confident, proud and able to bring their whole selves to work. 

To ensure an improved representation in our workforce, applications are particularly welcome from minority groups including Black, Asian and Minority Ethnic people, Females, LGBT+, Non-binary and people with disabilities. Together we continue to build a workplace that not only celebrates the diverse voices of our colleagues but also represents each customer we serve.

In essence, ours is a company based on trust, openness, respect, commitment and honesty. A company that our colleagues are proud to work for.