Cafe Manager

Who we are

Also did you know that our visitor attraction site at Llys y Fran is open all year round? The site has undergone a £4m refurbishment and recently reopened with a new café, retail area and activity centre which offers both land and water-based activities.

Come and join our enthusiastic team and work in one of the most beautiful sites in Pembrokeshire. Want to see more? Click here to take a look at our website!

Good to know

Café Manager - permanent role with full time hours (37 hours / week).

Shifts - daytime 9am-5pm. You will work 5 days / week and the centre is open 7 days/week. You will manage your own rota but your work will involve some weekend working.

For an informal discussion about this role, please contact: Diane Berry via email: llysyfran@dwrcymru.com  and enter the Job Requisition Number in the subject title line.

Please note, we may close this role sooner if required. Please apply as soon as you can. We may also extend the original closing date depending on interest. 

Due to the nature of the industry, we require satisfactory references, post offer medical clearance, and a criminal records Basic Disclosure check on all new employees joining the business. For some roles there may be additional checks and security clearance required, and this offer is subject all checks being satisfied. You will receive further information on how to complete these checks via email once you have accepted this offer.

What you’ll be responsible for

1. Managing all aspects of food preparation, service and delivery within a seasonal retail catering environment to ensure an exceptional food service quality 
2. Ensuring as a department the delivery of a high-quality product / offering, to service meetings, events customer requirements and market trends    
3. Complete food orders, menus costing and theoretical GP on all products to allow comparison to actual, whilst achieving target GP overall
4. Ensure food hygiene and safety guidelines are adhered to at all times, in line with EHO regulation and local authority guidelines
5. Leadership and management of a team of highly motivated permanent and seasonal employees to achieve KPIs and deliver exceptional customer service at all times   
6. Development of the catering team through methods such as regular team meetings, 1:2:1, inductions and development plans.  Working on a strong succession plan.  
7. Develop the service offering and deliver excellent customer service, look for best in class fresh, local produce
8. Become renowned for quality of product and service within the region to develop new customer streams and return visitors
9. Ensure all HACCP documentation is kept up to date at all times whilst maintaining / improving hygiene scores, upkeep and cleanliness of the kitchen, restaurant & associated stores, managing Health and safety in line with DCWW procedures (for both internal and external customers) 
10. Engage with customers as an ambassador of Welsh Water 
11. To develop and regularly review operations manuals, service standards for the site, wastage, monthly food GPs staffing levels, costs and controls. Stock rotation mandatory record keeping      
12. Responsible for EPOS updates stock control and stock takes, supplier orders

... Full details contained in job description.

Who you’ll work with

Internal

• Head of Visitor Attraction Operations 
• Head of Visitor Attraction Strategy
• Marketing and Communications 
• H&S 
• HR & finance team
• Facilities management team
• Any DCWW group using the VC as a meeting venue
   

External

• Local community & visitors
• Volunteers and volunteer groups
• Welsh Government, LAs, and other regulatory bodies.
• Visit Wales, regional tourism networks and businesses
• NRW, conservation groups, angling clubs & RSPB
• Event organisers
• Contractors
• Media  

About you

Knowledge, Skills and Experience 

• Demonstrable experience in Catering / Cafe operations using fresh locally sourced produce
• Practical Health & Safety experience in a retail or café environment
• Excellent customer service skills, from a customer focused background with the ability to communicate at all levels
• Knowledge of regulatory requirements associated with food hygiene licensing law, Premises licence, PMR, PRL, EHO, trading standards 
• Proven track record of managing developing and maintaining a team to meet customer and business needs
• Proven track record of growing income across a food and beverage operation
• Demonstrable experience of food service & food production in a establishment to a set standard, exceeding expectations and customer perception
   

Benefits

As well as a market competitive salary, 33 days annual leave (pro rata, including public holidays), we offer a range of employee benefits and rewards including:

•             Variable pay schemes (your salary band will remain the same, but performance depending, you could receive an incremental within-band increase and a yearly incentive)
•             Option to buy additional annual leave up to 5 days per year
•             Enhanced employer pension contributions – Up to 11% employer contributions
•             Free Mortgage Brokering Services 
•             Enhanced family friendly policies
•             Progression opportunities, including the ability to apply for funded training and coaching and mentoring programmes
•             Gym and fitness discounts as well as high street shopping
•             Cycle to work scheme
•             Discount off all Welsh Water visitor attraction centres and gift shops
•             Car-leasing scheme and free on-site parking at all sites
•             Health CashBack scheme and access to an online GP service
•             An employee assistance programme for employees and their immediate family
•             Many more can be found here!  
 

Whilst also working for a not-for profit company that truly cares about earning the trust of customers everyday, and about looking after our beautiful environment.