Campsite Warden - 2026 Seasonal Talent Pool

What you’ll be responsible for

About the Role

Reporting to: Visitor Experience Manager

As Campsite Warden, you’ll take responsibility for the smooth day-to-day running of our campsite, ensuring guests enjoy a safe, welcoming, and memorable stay. This is a hands-on role where you’ll lead by example, maintaining high standards across all areas — from guest services and site upkeep to supporting the wider visitor experience team.

You’ll be the go-to person for campers, providing friendly assistance, clear information, and prompt solutions to any issues. Alongside managing check-ins and bookings, you’ll oversee facilities, monitor health and safety, and help create a positive atmosphere that reflects our commitment to excellent customer care.

What you’ll be responsible for

Welcoming all visitors to our campsite and ensuring that everyone has all the information to enable them to have a high standard of visitor experience. To maintain the safety and security of the site and visitors overnight.

This will include:

1.   To support our visitors with the check in and departing process, to ensure that each guest has a smooth and timely arrival and an excellent visitor experience.

2.   To ensure that visitors receive a warm welcome and receive their welcome pack and visitor information, making sure they have all the information they need to enable them to make the best of their stay with us

3.   To complete consistent night site safety inspection checks to update logs and ensure a high level of safety to protect the site and its visitors.

4.   Complete cleaning of the shower and toilet facilities to a high standard as required.

5.   To conduct regular site patrols and perimeter checks to ensure site security, to make certain that visitors are aware and adhere to the campsite and wider site rules and that facilities are maintained in good order.  Taking responsibility for the emergency phone out of hours on a rota basis.

6.   To provide a high standard of customer service in the retail/campsite shop to maximise sales revenue and ensure the guests can purchase provisions.

7.   To respond to First Aid incidents where guests require help or assistance. 

8.    Attending DCWW training sessions required for the role.

9.   To oversee the general upkeep and cleanliness of the campsite and to liaise with other internal teams regarding land and waste management and cleaning, being prepared in busy times to assist with these tasks.

10.  Undertaking any other duties as required to meet the needs of the business and its visitors.

Who you’ll work with

About you

Knowledge, Skills & Experience 

Essential:

•    Experience in dealing with members of the public, working in front of house on reception or in a similar customer facing role.        

•    Basic knowledge or experience of Health and Safety Legislation.     

•    First Aid at work (training can be supplied). Must be willing to deliver first aid if required.

•    Enthusiastic about putting our customers first every day.         

•    Be able to communicate with confidence with visitors, guests, and members of the public.        

•    Administration skills – To be organised with documentation and to understand data protection.  To manage bookings over the telephone and face-to-face following the correct procedures.    

Good to know

•    Fixed Term Contract.  Dates - Monday 9th March – Sunday 27th September 2026 (training to start sooner).

•    This is a Band 2 FTC at a salary of £25,000 per annum (pro-rata).

•    Paid monthly for the duration of the contract

•    Hardstanding Pitch with EHU available for successful applicant 

•    Overtime paid when dealing with emergencies outside of hours

For any further information about this role please contact llysyfran@dwrcymru.com 

Benefits

As well as a market competitive salary:

•   25 days (pro rota) annual leave

•    Free on-site parking at all our sites

•    20% off all Welsh Water visitor attraction centres and gift shops

•    An employee assistance programme for employees and their immediate family

Whilst also working for a not-for profit company that truly cares about earning the trust of customers every day, and about looking after our beautiful environment

Due to the nature of the industry, we require satisfactory references, post offer medical clearance, and a criminal records Enhanced Disclosure check on all new employees joining the business. For some roles there may be additional checks and security clearance required, and this offer is subject all checks being satisfied. You will receive further information on how to complete these checks via email once you have accepted this offer.

Who we are

Llys y Fran is one of five stunning visitor attractions operated by Dŵr Cymru Welsh Water, welcoming thousands of guests each year to enjoy outdoor adventures, scenic walks, and relaxing moments by and on the water.

Llys-y-Frân Lake View Campsite is a family-friendly site set in the heart of Pembrokeshire, overlooking the stunning Llys-y-Frân Reservoir. Guests enjoy a peaceful rural retreat with easy access to local attractions like Tenby and St David’s. The campsite offers high-quality grass and hardstanding pitches, many with electric hook-up, and excellent facilities including heated showers, toilets, washing-up areas, and a visitor centre with a café and shop.