Share this Job

Distribution Inspector

Date:  31-Oct-2022
Company:  DWR Cymru Cyfyngedig Welsh Water Plc
City:  Haverfordwest

Haverfordwest, Wales, GB, SA62 3ET

Job Requisition Number                              3773                                                                              
Work Type Permanent
Job Function Operational
Salary Range £23,653 - £26,874


West Wales

Closing Date  23:59 on 29th November 2022


Who we are


Dŵr Cymru Welsh Water keep 3 million people healthy each day with safe, reliable water, and take away wastewater to clean, before returning it safely to our beautiful rivers and seas.

To be able to deliver high quality, essential services which help to protect the health of our customers, colleagues and our environment, we need the right people to deliver on our vision.  This is achieved by living our core values and demonstrating the core behaviours that underpin them.  The security of our people, assets and information is key to us, so we are looking for people who understand and comply with the company’s required security objectives.

We know that the most successful teams are the most diverse teams. Equality, diversity and inclusion provide the very foundation to our culture at Welsh Water. We want every individual to feel confident, proud and able to bring their whole selves to work. 

To ensure an improved representation in our workforce, applications are particularly welcome from minority groups including Black, Asian and Minority Ethnic people, Females, LGBT+, Non-binary and people with disabilities. Together we continue to build a workplace that not only celebrates the diverse voices of our colleagues but also represents each customer we serve.

In essence, ours is a company based on trust, openness, respect, commitment and honesty. A company that our colleagues are proud to work for.

What you’ll be responsible for


  • Operating the water distribution network in the safest and most cost effective way, capturing data and applying procedures in a compliant manner, whilst earning the trust of our customer’s everyday through delivering excellent customer service.
  • Complying with all company Health and Safety Policies & Procedures, with the safety of yourself, colleagues, contractors and customers always in mind.
  • Providing and identifying better ways of delivering excellent service to internal and external customers and stakeholders. You will be expected to communicate well and own the problem through to resolution as far as practicable, in order to satisfy regulatory requirements and achieve our customer led success vision.
  • Undertaking Network monitoring, diagnosing problems and arriving at and implementing Network Solutions and alternatives that ensure we meet our Measures of success. You will need to understand hydraulic principles and carry out operations of all components of the Water Distribution network in line with the training that you have received.  
  • Ensuring all on site activity and asset data is captured in a compliant and accurate manner in our corporate system in order for further analysis within the business.  
  • Generating work orders accurately for delivery by our supply chain for all below and above ground assets and support when required to ensure safe operation/maintenance, high quality and cost efficient work is delivered.
  • Enforcing basic water regulations through communication with customer and liaison with water regulations department to ensure DWI and Water Act 1991 requirements are met. Investigate, identify and escalate water quality issues to ensure that public health is protected at all times.
  • Carrying out inspections of the Company’s assets when required in order to identify, escalate and report any issues identified which could affect the safety, effectiveness/operational working order or long term condition of the asset. You will be expected to rectify certain defects, if safe to do so, and ensure that sites are left safe.
  • Taking an active role in the protection of our assets through working with internal and external stakeholders who are undertaking work which may present a risk. Enforcement of Apparatus Damage Report procedures when damage does occur.
  • Managing a scheduled workload as appropriate based on the job’s importance and urgency whilst working on a mobile basis out in the field. The workload should be completed to a high quality, and meet timescales whilst also ensuring effective escalation as required.
  • Understanding and implementing leakage techniques or principles and able to detect leakage on the network or customer supply pipes when required, ensuring effective liaison with internal and external stakeholders to deliver leakage targets and ensure efficiency.

Who you’ll work with



•    Network Alliance/Capital Alliance
•    Retail
•    Smart Hub
•    Water Quality Department
•    Developer Services/Environmental/Waste departments
•    Water Engineering/Production 



•    DCWW Customers
•    Local Council
•    Trunk Roads agency 
•    Natural Resource Wales/Environment agency
•    Emergency Services
•    Business Customers
•    Network Rail
•    Consumer Council for Water Wales
•    OFWAT
•    DWI
•    Health and Safety Executive (HSE)

About you


Knowledge, Skills and Experience


  • Experience in water distribution networks would be advantageous but full training will be provided
  • Current, full valid UK driving licence.
  • Good Interpersonal Skills e.g. building a rapport, listening effectively to others 
  • Good analytical and problem solving skills 
  • Prioritisation skills & ability to manage own time and workload.
  • Good communication skills
  • Ability to learn & use I.T and software including Microsoft Office packages.
  • Ability to work under pressure and deliver work to a high standard with good attention to detail.
  • Demonstrable experience in delivering great customer service.
  • Welsh Speaking (desirable)

Good to know


  • Company Vehicle Provided
  • Standby required to cover 1 in 6
  • Site based working


For an informal discussion about the role please contact  William Goodall, Water Distribution Operations Supervisor - 



As well as a market competitive salary, 33 days annual leave (pro rata, including public holidays), we offer a range of employee benefits and rewards including:

•    Variable pay schemes (your salary banding will stay the same, but depending on the performance of the company you could receive a yearly bonus)
•    Enhanced employer pension contributions – Up to 11% employer contributions
•    Enhanced family friendly policies
•    Progression opportunities, including the ability to apply for funded training and coaching and mentoring programmes
•    Reduction on gym memberships and high street shopping
•    Cycle to work scheme
•    Car-leasing scheme
•    Health CashBack scheme
•    An employee assistance programme for employees and their immediate family

Whilst also working for a not-for profit company that truly cares about earning the trust of customers everyday, and about looking after our beautiful environment.


Please note, we may close this role sooner if required. We may also extend the original closing date depending on interest.






Dŵr Cymru Cyf, a limited company registered in Wales No. 2366777. Registered office: Linea, Fortran Road, St. Mellons, Cardiff CF3 0LT

© Dŵr Cymru Cyf 2019.

Job Segment: Hydraulics, Inspection, Supply Chain, Supply, Engineer, Engineering, Operations