Receptionist (Visitor Attraction Centre, Llys y Fran)

What you’ll be responsible for

Manage the duties and front of house activities associated with the Visitor Attraction centre reception in an efficient, positive and professional manner ensuring the image and integrity of Welsh Water is maintained at a high level. This will include: 

1. Acting as the first point of contact for all external bodies, visitors and members of the public attending the visitor attraction centre
2. Effectively contributing to the visitors’ attractions team objectives and goals. You will be required to manage meeting room bookings, catering, and water-sports requirements
3. Contributing to health and safety requirements on site, ensuring a safe and fit for purpose working environment for staff and visitors
4. Assisting the Visitor Attraction management team with ensuring that Welsh Water operates and maintains a safe and secure working environment, achieving the required standards of Health and Safety and Statutory Compliance. Assisting with Fire Registers, evacuations, first aid and security of both staff and visitors
5. Meeting and greeting Visitors, ensuring they sign in the visitor’s book and are met by their site contact
6. Dealing with all telephone enquiries and contacting externally and internally, transferring calls, taking messages, answering queries, for all aspects of site activities
7. Assisting Business Support with general day to day administrations tasks
8. Assisting with all elements of post both internally and externally, recorded deliveries, parcels and packages, couriers and special deliveries on site
9. Monitor, create and rearrange water sports booking system via EOLA software
10. Undertaking any other duties as required to meet the needs of the business

Who you’ll work with

Internal 

• Key internal staff and managers  
• Visitor Attractions Team 
• Personal Assistants and Admin Assistants of Executives and Senior Managers 

External 

• All Members of the public and Welsh Water customers. 
• Visitors to site, External bodies and organisations contacting Welsh Water 
• External service providers including Facilities Service Providers (Vinci), Catering services provider (Eurest), Grounds maintenance, Security and Office Fit-out Contractors 
• Emergency Services – Fire, Police Etc 

About you

Qualifications 

• Clerical/administration or public relation related qualifications

Experience 

• Experience in dealing with members of the public, working in front of house on reception or customer facing role previously
• Experience in making and receiving phone calls and enquiries, dealing with customers and members of the public on the phone

Knowledge & Skills

• Enthusiastic about putting our customers first every day
• A degree of commercial awareness
• Some knowledge or experience of Health and Safety processes
• Good knowledge of computers with experience in Excel, Word, Outlook and PowerPoint
• Ability to make positive decisions and manage situations
• Must be able demonstrate the ability to undertake tasks on your own within set timescales and also work within a team
• Ability to communicate effectively in English
   

Good to know

For an informal discussion about this role, please contact: Diane Berry via email: llysyfran@dwrcymru.com  and enter the Job Requisition Number in the subject title line.

Please note, we may close this role sooner if required. Please apply as soon as you can. We may also extend the original closing date depending on interest. 

Due to the nature of the industry, we require satisfactory references, post offer medical clearance, and a criminal records Basic Disclosure check on all new employees joining the business. For some roles there may be additional checks and security clearance required, and this offer is subject all checks being satisfied. You will receive further information on how to complete these checks via email once you have accepted this offer.

Benefits

As well as a market competitive salary, 33 days annual leave (pro rata, including public holidays), we offer a range of employee benefits and rewards including:

•             Variable pay schemes (your salary band will remain the same, but performance depending, you could receive an incremental within-band increase and a yearly incentive)
•             Option to buy additional annual leave up to 5 days per year
•             Enhanced employer pension contributions – Up to 11% employer contributions
•             Free Mortgage Brokering Services 
•             Enhanced family friendly policies
•             Progression opportunities, including the ability to apply for funded training and coaching and mentoring programmes
•             Gym and fitness discounts as well as high street shopping
•             Cycle to work scheme
•             Discount off all Welsh Water visitor attraction centres and gift shops
•             Car-leasing scheme and free on-site parking at all sites
•             Health CashBack scheme and access to an online GP service
•             An employee assistance programme for employees and their immediate family
•             Many more can be found here!  
 

Who we are

Dŵr Cymru Welsh Water keep 3 million people healthy each day with safe, reliable water, and take away wastewater to clean, before returning it safely to our beautiful rivers and seas. 
 
Llys y Fran is our largest reservoir in Pembrokeshire residing in the foothills of the Preseli Mountains. The site had a £4m refurbishment reopening the Visitor Centre with a new café, retail area and a superb Activity Centre which offers both land and water-based activities. 
 
Since 2024, our Lake View campsite includes a mix of grass and hardstanding pitches, with a full range of amenities such as electric hook-up, water points, showers, toilets and of course a spectacular view.  Come and join our enthusiastic team and work in one of the most beautiful sites in Pembrokeshire. Want to see more? Click Here to take a look at our website - www.llys-y-fran.co.uk/