Retail Shop Supervisor (Visitor Centre) Part-time

Who we are

Also did you know that our visitor attraction site at Llys y Fran is open all year round? The site has undergone a £4m refurbishment and recently reopened with a new café, retail area and activity centre which offers both land and water-based activities.

Come and join our enthusiastic team and work in one of the most beautiful sites in Pembrokeshire. Want to see more? Click here to take a look at our website!

What you’ll be responsible for

1. Supervise the running of the retail shop / Cafe areas on a day to day basis including some shifts as Duty Manager.
2. Assist the Business Support Officer with creating rotas.
3. Take a lead in ensuring all paperwork is correct, up to date and properly filed, (e.g. hire forms, cleaning records).
4. Work to appropriate safety procedures to ensure the wellbeing of all persons on site.
5. Assist with stock management and pricing.
6. Share best practice with other company sites across Wales.
7. Compare pricing with local outlets (benchmark).
8. Look for economies of scale, bulk orders with preferred suppliers to split with other company sites across Wales.
9. Review and refresh product range to keep up with market trends.
10. Liaise with suppliers, place orders for shop stock and record receipts on Tevalis (training can be provided).
11. Display shop items and maintain counter stock to maximise income.
12. Daily reconciliation of shop income with till Z reports. (training can be provided).
13. Be an ambassador of Dwr Cymru Welsh Water, providing a friendly point of contact and information service to visitors.
14. Undertaking any other duties as required to meet the needs of the business.
     

Who you’ll work with

Internal

•    Business support
•    Marketing team
•    Retail assistants
•    Finance team
•    HR team
•    Ranger team
•    Activities team

External

•    Fishing clubs
•    Retail suppliers
•    Customers

About you

Knowledge, Skills & Experience

• Supervisory (or similar) experience        
• Working with the general public        
• Practical health & safety experience        
• Enthusiastic about putting our customers first every day        
• Ability to work on own initiative        
• Numeracy / till operating skills        
• Effective Communication skills        
• Commercial awareness         

Benefits

As well as a market competitive salary, 33 days  annual leave (pro rata, including public holidays), we offer a range of employee benefits and rewards including:

•             Variable pay schemes (your salary band will remain the same, but performance depending, you could receive an incremental within-band increase and a yearly incentive)
•             Option to buy additional annual leave up to 5 days per year
•             Enhanced employer pension contributions – Up to 11% employer contributions
•             Free Mortgage Brokering Services 
•             Enhanced family friendly policies
•             Progression opportunities, including the ability to apply for funded training and coaching and mentoring programmes
•             Gym and fitness discounts as well as high street shopping
•             Cycle to work scheme
•             Discount off all Welsh Water visitor attraction centres and gift shops
•             Car-leasing scheme and free on-site parking at all sites
•             Health CashBack scheme and access to an online GP service
•             An employee assistance programme for employees and their immediate family
•             Many more can be found here! 

Whilst also working for a not-for profit company that truly cares about earning the trust of customers everyday, and about looking after our beautiful environment.

INDMP

Good to know

For an informal discussion about this role, please contact: diane.berry@dwrcymru.com

Closing date: Thur 9 Jan 2025
Send out invites for interview : Mon 13 Jan 2025
Interviews: Thus 16 Jan 2025
Start: No earlier than Tues 4 Feb 2025