Compliance Sampling Technician

Our Water teams help bring Wales to life by protecting and delivering one of our most vital natural resources. Every role plays a part in keeping safe, high‑quality drinking water flowing to homes and businesses across the country. We’re proud to offer an inclusive working environment where different perspectives, skills and experiences are valued, because we know diverse teams help us serve our communities better. Whatever your background, you’ll be supported to learn, grow and make a meaningful impact on everyday life in Wales.

About you

Essential Experience, Qualifications and Skills

• Full Clean UK driving licence.
• Ability to travel as job requires - company vehicle provided.
• GCSE C Grade in English, Mathematics and Science (equivalent relevant experience may be considered as an alternative to formal qualifications).
• Have experience of sampling or drinking water treatment processes and legislation.
• Dealing with customers and members of the public in a professional and knowledgeable manner.
• Able to take responsibility for own actions whilst working in the field following procedures and guidelines.

What you’ll be responsible for

1. Take regulatory and non‑regulatory samples in line with approved procedures and timescales.
2. Deliver agreed sampling and monitoring programmes, working closely with Sampling Coordinators.
3. Complete all documentation accurately and in compliance with ISO 17025 requirements.
4. Maintain, clean, calibrate and correctly use all sampling and field test equipment in line with regulatory standards.
5. Support the achievement and maintenance of ISO 17025 accreditation for potable and OSM sampling.
6. Identify, escalate and report site issues, missed samples, and sampling failures, participating in daily debriefs as required.
7. Provide specialist sampling support during incidents, including emergency or terrorist attack response situations.
8. Support investigations to ensure regulatory compliance and protection of Welsh Water assets and reputation.
9. Demonstrate awareness of the Performance Scorecard, Business Plan priorities, and the implications of sample failures.
10. Deal professionally and knowledgeably with customers, stakeholders and members of the public.
11. Ensure vehicles are road‑worthy and maintained, and work safely at all times in accordance with procedures.
12. Participate in audits, meetings, standby arrangements, and weekend/evening sampling rotas as required.

Who you’ll work with

Internal:

• Laboratory
• Water Quality and Process Scientists
• Distribution and Production Colleagues
• Quality Department
• Transport
   

External:

• DWI and NRW  regulators
• Customers / Members of public
• Public Health Wales
• Councils / Government

Good to know

Permanent Contract

• This is a Hereford field based role and we are therefore seeking candidates local to the Hereford area
• The role will requires occasional transportation of samples to our Newport lab base - a company vehicle is provided
• Standby and callout rota (additional earnings) -

Benefits

As well as a market competitive salary, 33 days annual leave (pro rata, including public holidays), we offer a range of employee benefits and rewards including:

•             Variable pay schemes (your salary band will remain the same, but performance depending, you could receive an incremental within-band increase and a yearly incentive)
•             Option to buy additional annual leave up to 5 days per year
•             Enhanced employer pension contributions – Up to 11% employer contributions
•             Free Mortgage Brokering Services 
•             Enhanced family friendly policies
•             Progression opportunities, including the ability to apply for funded training and coaching and mentoring programmes
•             Gym and fitness discounts as well as high street shopping
•             Cycle to work scheme
•             Discount off all Welsh Water visitor attraction centres and gift shops
•             Car-leasing scheme and free on-site parking at all sites
•             Health CashBack scheme and access to an online GP service
•             An employee assistance programme for employees and their immediate family
•             Many more can be found here!