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Production Operational Supervisor

Date:  16-Nov-2022
Company:  DWR Cymru Cyfyngedig Welsh Water Plc
City:  Hereford

Hereford, England, GB, HR40JS

Job Requisition Number                              3827                                                                              
Work Type Permanent
Job Function Operational
Salary Range £36,062.00 -£41,222.00 


Closing Date 

Broomy Hill

23:59 29/11/2022


Who we are


Dŵr Cymru Welsh Water keep 3 million people healthy each day with safe, reliable water, and take away wastewater to clean, before returning it safely to our beautiful rivers and seas.

To be able to deliver high quality, essential services which help to protect the health of our customers, colleagues and our environment, we need the right people to deliver on our vision.  This is achieved by living our core values and demonstrating the core behaviours that underpin them.  The security of our people, assets and information is key to us, so we are looking for people who understand and comply with the company’s required security objectives.

We know that the most successful teams are the most diverse teams. Equality, diversity and inclusion provide the very foundation to our culture at Welsh Water. We want every individual to feel confident, proud and able to bring their whole selves to work. 

To ensure an improved representation in our workforce, applications are particularly welcome from minority groups including Black, Asian and Minority Ethnic people, Females, LGBT+, Non-binary and people with disabilities. Together we continue to build a workplace that not only celebrates the diverse voices of our colleagues but also represents each customer we serve.

In essence, ours is a company based on trust, openness, respect, commitment and honesty. A company that our colleagues are proud to work for.

What you’ll be responsible for


As a member of the Water Production Central Management Team you will:

•    Provide day to day management and supervision of the Operations team and support in the continuous improvement of performance within the PWS team.
•    Exhibit role model behaviours and champion area wide initiatives.
•    Demonstrate best in class health & safety behaviours and ensure everyone returns home safely at the end of each working day.


As Operations Supervisor you will:

•    Ensure the Operations team safely execute their operations and maintenance duties to deliver performance targets for quality and efficiency.
•    Manage and motivate teams and individuals to comply with standards ensuring public health is not compromised and all PWS business plan targets are achieved.
•    Ensure that appropriate levels of resources are available to execute planned and reactive duties including standby rosters and emergency call outs.
•    Pro-actively and effectively manage team and individual performance in accordance with all current HR policies, including regular 121s and team meetings.
•    Support  in  the  implementation of continuous improvement initiatives to enhance operational effectiveness and efficiency, drive down reactive activity and improve asset performance.
•    Monitor, manage and report on performance of Operations team.
•    Work with the planning and admin team to ensure jobs are raised, allocated and completed to business needs.

Who you’ll work with



•    Strong working relationships within the PWS team particularly the regional scientific teams, DWSP teams, planned maintenance teams, local asset management teams.
•    Regular  liaison  with  the  water  quality  regulation  team,  asset  strategy,  capital  delivery, emergency planning, and operational control centre.
•    Advice and support from the procurement, finance and HR teams.
•    Liaison with internal audit teams.



•    Key contract partners to ensure Bought in Services are being executed safely, cost effectively and at appropriate levels of service.
•    DWI as required in support of the Water Quality team.
•    Health and Safety Executive as required. 
•    NRW in relation to discharges and abstractions
•    Local authorities and emergency planning groups

About you


Experience Qualifications and Skills


  • Proven supervisory experience   with extensive maintenance knowledge and ability to demonstrate a proven track record of success
  • Able to demonstrate commercial experience in cost management and delivering efficiencies in operational budgets
  • An ability to think strategically but with a strong focus on ensuring day to day water production / maintenance operates effectively and efficiently
  • Experience  of  managing  Operations  and  M&E,I  teams,  inspiring  and motivating teams, successfully implementing initiatives, managing change and developing an effective water production team.
  • A  team  player  who  understands  the  importance  of  ownership  and accountability.
  • The ability to develop positive working relationships across the water production team and wider organisation
  • Able to demonstrate the technical ability to assess risks to water quality, review asset performance and implement improvement actions
  • Effective  communication  skills  and  ability  to  translate  initiatives  and directives into actions that are fully understood by the team.
  • Able   to   deal   with   external   stakeholders   in   a   professional   manner promoting a positive image of DCWW at all times.

Good to know


  • Site Based role at Broomy Hill WTW.
  • Shift pattern is Monday to Friday with a 1 in 11 standby Rota covering the 7 days of the week. 365 days of the year. 
  • Car Allowance Included


For any further information regarding this role please contact Gwyn Hughes, Production Performance Manager - 



As well as a market competitive salary, 33 days annual leave (pro rata, including public holidays), we offer a range of employee benefits and rewards including:

•    Variable pay schemes ((your salary band will remain the same, but performance depending, you could receive an incremental within-band increase and a yearly incentive)
•    Enhanced employer pension contributions – Up to 11% employer contributions
•    Enhanced family friendly policies
•    Progression opportunities, including the ability to apply for funded training and coaching and mentoring programmes
•    Reduction on gym memberships and high street shopping
•    Cycle to work scheme
•    Free on-site parking at all our sites
•    On site returning parents’ and multi faith rooms
•    20% off all Welsh Water visitor attraction centres and gift shops
•    Car-leasing scheme
•    Health CashBack scheme
•    An employee assistance programme for employees and their immediate family

Whilst also working for a not-for profit company that truly cares about earning the trust of customers everyday, and about looking after our beautiful environment

Please note, we may close this role sooner if required. We may also extend the original closing date depending on interest.






Dŵr Cymru Cyf, a limited company registered in Wales No. 2366777. Registered office: Linea, Fortran Road, St. Mellons, Cardiff CF3 0LT

© Dŵr Cymru Cyf 2019.

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