Distribution Inspector - Network

What you’ll be responsible for

Contributing in all activities to ensure delivery of potable water to our customers  

This will include:

1. Operating the water distribution network and assets in the safest and most cost effective way, capturing data and applying procedures in a compliant manner.
2. Complying with all company Health and Safety Policies & Procedures, with the safety of yourself, colleagues, contractors and customers always in mind.
3. Undertaking Network monitoring, diagnosing problems and arriving at and implementing Network Solutions and alternatives that ensure we meet our Measures of success.
4. You will need to understand hydraulic principles and carry out operations of all components of the Water Distribution network in line with the training that you have received.  
5. Ensuring all on site activity and asset data is captured in a compliant and accurate manner in our corporate system.
6. Generating work orders accurately for delivery by our supply chain for all below and above ground assets and support when required to ensure safe operation/maintenance.
7. Enforcing basic water regulations through communication with customer and liaison with water regulations department to ensure DWI and Water Act 1991 requirements are met. Investigate, identify and escalate water quality issues to ensure that public health is protected at all times.
8. Carrying out inspections of the Company’s assets when required in order to identify, escalate and report any issues identified which could affect the safety, effectiveness/operational working order or long term condition of the asset. You will be expected to rectify certain defects, if safe to do so, and ensure that sites are left safe.
9. Taking an active role in the protection of our assets through working with internal and external stakeholders who are undertaking work which may present a risk. Enforcement of Apparatus Damage Report procedures when damage does occur.
10. Managing a scheduled workload as appropriate based on the job’s importance and urgency whilst working on a mobile basis out in the field. 
11. Understanding and implementing leakage techniques or principles and able to detect leakage on the network or customer supply pipes when required, ensuring effective liaison with internal and external stakeholders to deliver leakage targets and ensure efficiency.
12. Supporting the development of internal colleagues and external stakeholders through knowledge sharing and mentoring.
13. Attending emergency calls and alarms taken via the Operational Response Centre and Retail Business, assessing the response needed and initiate procedures required to resolve the problem.
14. Supporting with customer account queries and liaising with customer resolution teams.
15. Understanding and assessing the impact of our activity on the environment and carrying out effective escalation when required.
16. Reacting and working alongside all other departments during Silver & Gold incidents.
17. Ensuring that all GIS updates are submitted to GIS bureau to allow Welsh Water to maintain high quality information.

Who you’ll work with

Internal

• Management Team within Welsh Water
• Local Operational teams
• Customer Services

External

• Members of the Public
• Welsh Water Customers
• Local government
• Contractors

About you

Knowledge, Skills & Experience 

• Current, full valid driving licence    
• Good level of customer service experience    
• Computer Literate     
• Good interpersonal skills    
• Good knowledge of the water industry    
• Effective communication skills    
• The drive and ambition to provide a first class service to our customers    
• Sound understanding of Microsoft software packages including but not limited to Excel, Word    
• Willingness to both work alone and as part of a team when required    
• The ability to build and maintain good networks with internal departments, company partners and contractors    
• Ability to work to tight deadlines and in difficult circumstances, whilst still providing an unbiased service to our customers    

Good to know

• The successful candidate will be required to participate in a standby rota 
• A company vehicle & full PPE will be provided 

For more information on the role please contact Gareth.Williams7@dwrcymru.com

Benefits

As well as a market competitive salary, 33 days annual leave (pro rata, including public holidays), we offer a range of employee benefits and rewards including:

• Option to buy additional annual leave up to 5 days per year
• Enhanced employer pension contributions – Up to 11% employer contributions
• Free Mortgage Brokering Services 
• Enhanced family friendly policies
• Progression opportunities, including the ability to apply for funded training and coaching and mentoring programmes
• Gym and fitness discounts as well as high street shopping
• Cycle to work scheme
• Discount off all Welsh Water visitor attraction centres and gift shops
• Car-leasing scheme and free on-site parking at all sites
• Health CashBack scheme and access to an online GP service
• An employee assistance programme for employees and their immediate family
• Many more can be found on our website. 

 
Please note, we may close this role sooner if required. We may also extend the original closing date depending on interest.
 
 
Due to the nature of the industry, we require satisfactory references, post offer medical clearance, and a criminal records Basic Disclosure check on all new employees joining the business.

Who we are

Dŵr Cymru Welsh Water keep 3 million people healthy each day with safe, reliable water, and take away wastewater to clean, before returning it safely to our beautiful rivers and seas.

To be able to deliver high quality, essential services which help to protect the health of our customers, colleagues and our environment, we need the right people to deliver on our vision.  This is achieved by living our core values and demonstrating the core behaviours that underpin them.  The security of our people, assets and information is key to us, so we are looking for people who understand and comply with the company’s required security objectives.

We know that the most successful teams are the most diverse teams. Equality, diversity and inclusion provide the very foundation to our culture at Welsh Water. We want every individual to feel confident, proud and able to bring their whole selves to work. 

To ensure an improved representation in our workforce, applications are particularly welcome from minority groups including Black, Asian and Minority Ethnic people, Females, LGBT+, Non-binary and people with disabilities. Together we continue to build a workplace that not only celebrates the diverse voices of our colleagues but also represents each customer we serve.

In essence, ours is a company based on trust, openness, respect, commitment and honesty. A company that our colleagues are proud to work for.