Senior Activity Instructor

Who we are

Dŵr Cymru Welsh Water keeps 3 million people healthy each day with safe drinking water and takes away wastewater to clean, before returning it safely to our beautiful rivers and seas. When you work for Welsh Water, you’ll be joining a company full of passionate individuals, who take pride in their work and the business. In return, our dedicated teams are supported, encouraged, nurtured, developed and rewarded.

But did you know we also have a visitor attraction site at Llandegfedd Lake, just outside Pontypool, which is open all year round.  A large 434 acre water supply reservoir, now owned and cared for by Welsh Water. We are a hub for health, wellbeing and recreation here for everyone to enjoy.

There has never been a more exciting time to join us for a career at Welsh Water. Our visitor centres provide a unique opportunity for us to engage with our customers and visitors in a beautiful environment, whilst reinforcing our brand identity and unique business model. If you want to see more, please visit our website here: www.llandegfedd.co.uk

Benefits

To highlight, we offer a range of employee benefits and rewards including:

•    Annual pay review
•    Staff Discounts at our visitor attractions
•    Full training given
•    Uniform provided
•    Beautiful working location
•    Flexible working hours

What you’ll be responsible for

You will join a great team of colleagues. Your role will be to assist the Activity Manager to manage the site and promote the activity offering at Llandegfedd Lake.  You will safeguard, train and actively assist members of the public who undertake activities both land and water based from Monday to Sunday throughout our season.  You will be presentable, able to communicate in an enthusiastic, knowledgeable and helpful way to visitors and project a positive image for Welsh Water at all times.  There is no public transport available, so access to reliable transport is essential.  
 
Key responsibilities include:
 
•    Present a professional attitude and appearance at all times, maintaining an excellent level of customer service and water safety.  Engage with visitors as an ambassador of Welsh Water.
•    Ensure the safety of all persons on site, including participants of land and water-based activities. This includes sailors, paddlers, windsurfers, anglers, walkers, and bird watchers.
•    Assist the Activity Manager to manage the site in accordance with DCWW Health & safety management systems.
•    Always apply the prescribed safe working practices in the delivery of all activities and ensure there is always written evidence of your compliance, in accordance with the Business Management System.
•    Line manage, train and develop instructors and assistant instructors so that they provide high quality land and water-based activities to the public.
•    Handle payments from the public and operate the till system.
•    Apply the site rules and the ‘no swimming in reservoirs’ rule.  Follow the routines for the timely opening and closing of the site and operate the safe issue and return of all activity equipment.
•    Assist with the maintenance of the activity equipment to ensure a constant supply of working kit throughout the season.
•    Support conservation, educational, public access and recreational activities, open days and events.
•    Carry out any other tasks as required for the effective management of the site, as directed by the Activity Manager.

Who you’ll work with

Internal
 
•    Activity Manager
•    Activity Instructors
•    Visitor Centre Staff
•    Rangers

 
External
  
•    Customers
•    Local residents
•    Local landowners and farmers

About you

Essential

•    Appropriate National Governing Body (NGB) certification in at least one discipline. e.g. RYA Windsurf Instructor, RYA Sailing Instructor, RYA Powerboat Instructor, Canoe/Kayak Instructor, Paddleboarding Instructor, Lifeguard Qualification (for Open Water Swimming), Archery Instructor
•    Experience of leading and motivating a team  
•    Ability to deliver excellent customer service
•    Current recognised First Aid qualification
•    Ability to work on own initiative

Desirable

•    Experience delivering raft building, axe throwing or laser clay pigeon shooting
•    Water safety qualification (e.g RYA Safety Boat, FSRT)
•    Experience of watersport equipment maintenance
•    Ability to communicate effectively in Welsh

Good to know

A satisfactory enhanced DBS check will be required prior to start date for all successful applicants. 

Please note, we reserve the right to close this role sooner if required. We also reserve the right to extend the original closing date.

INDHP