Facilities Coordinator

What you’ll be responsible for

As a Facilities Coordinator, you will be the first point of contact for all visitors, colleagues, and external stakeholders at our Ty Awen Newport hub and nearby Head Office. You will play a key role in ensuring a professional, welcoming, and safe environment, supporting both front-of-house and facilities operations.

Key Responsibilities

• Provide a courteous and professional reception service, managing phone and email enquiries efficiently.
• Support the Facilities Team in maintaining a safe and compliant working environment, including assisting with site inspections, emergency evacuations, and first aid.
• Coordinate statutory and planned maintenance schedules in collaboration with internal teams and external contractors.
• Monitor departmental compliance and report updates during monthly team meetings.
• Welcome and induct visitors and contractors, ensuring proper sign-in and site contact procedures.
• Manage meeting room bookings and hospitality arrangements.
• Oversee stationery supplies and liaise with suppliers for Welsh Water sites.
• Handle internal and external post, including recorded deliveries, parcels, and courier services.
• Perform additional duties as required to support business needs.
  
  

Who you’ll work with

Internal:

• Facilities Team
• Personal and administrative assistants to executives and senior managers
• Colleagues across departments
  
  

External:

• Members of the public and Welsh Water customers
• Visitors, contractors, and external service providers
• Emergency services (e.g, Fire, Police)
  
  
  

About you

Essential Qualifications & Experience:

• Proven experience in a customer-facing or reception role
• Confident in handling phone and email communications
• Strong organisational and scheduling skills
• Proficient in Microsoft Office (Excel, Word, Outlook, PowerPoint) 
  
  

Desirable:

• Clerical, administration, or public relations qualifications
• Basic understanding of health and safety legislation
• Previous experience in a similar role
• Welsh language skills
  
  

Good to know

This is a full-time, office-based role (Monday to Friday).

Shift patterns include: Early shift: 7:30am–3:30pm at Ty Awen Office, Late shift: 10:00am–6:00pm at our St Mellons Cardiff Head Office

Typically, one late shift per week and two every four weeks, with at least one month’s notice.

Full in-house training will be provided.


For an informal discussion about this role, please contact:  blake.stockdale@dwrcymru.com

Benefits

As well as a market competitive salary, 33 days annual leave (pro rata, including public holidays), we offer a range of employee benefits and rewards including:

 
•             Variable pay schemes (your salary band will remain the same, but performance depending, you could receive an incremental within-band increase and a yearly incentive)
•             Option to buy additional annual leave up to 5 days per year
•             Enhanced employer pension contributions – Up to 11% employer contributions
•             Free Mortgage Brokering Services 
•             Enhanced family friendly policies
•             Progression opportunities, including the ability to apply for funded training and coaching and mentoring programmes
•             Gym and fitness discounts as well as high street shopping
•             Cycle to work scheme
•             Discount off all Welsh Water visitor attraction centres and gift shops
•             Car-leasing scheme and free on-site parking at all sites
•             Health CashBack scheme and access to an online GP service
•             An employee assistance programme for employees and their immediate family
•             Many more can be found here!  

 
 
Whilst also working for a not-for profit company that truly cares about earning the trust of customers everyday, and about looking after our beautiful environment
 
 
Please note, we may close this role sooner if required. We may also extend the original closing date depending on interest.
 
Due to the nature of the industry, we require satisfactory references, post offer medical clearance, and a criminal records Basic Disclosure check on all new employees joining the business. For some roles there may be additional checks and security clearance required, and this offer is subject all checks being satisfied. You will receive further information on how to complete these checks via email once you have accepted this offer.

Who we are

Dŵr Cymru Welsh Water keep 3 million people healthy each day with safe, reliable water, and take away wastewater to clean, before returning it safely to our beautiful rivers and seas.

To be able to deliver high quality, essential services which help to protect the health of our customers, colleagues and our environment, we need the right people to deliver on our vision.  This is achieved by living our core values and demonstrating the core behaviours that underpin them.  The security of our people, assets and information is key to us, so we are looking for people who understand and comply with the company’s required security objectives.

We know that the most successful teams are the most diverse teams. Equality, diversity and inclusion provide the very foundation to our culture at Welsh Water. We want every individual to feel confident, proud and able to bring their whole selves to work. 

To ensure an improved representation in our workforce, applications are particularly welcome from minority groups including Black, Asian and Minority Ethnic people, Females, LGBT+, Non-binary and people with disabilities. Together we continue to build a workplace that not only celebrates the diverse voices of our colleagues but also represents each customer we serve.

In essence, ours is a company based on trust, openness, respect, commitment and honesty. A company that our colleagues are proud to work for.