Facilities Porter

What you’ll be responsible for

Join Our Facilities Team as a Porter – Be Part of Something Bigger!

At Welsh Water, we believe every role plays a vital part in creating a safe, welcoming, and efficient workplace. We’re looking for a Porter who enjoys variety, teamwork, and making a real difference every day.

This is more than just moving parcels – it’s about supporting people, creating comfortable spaces, and ensuring our offices run smoothly. You’ll work closely with our Facilities Management team, helping colleagues across the business and contributing to a positive, safe environment.

What you’ll be doing:

• Delivering mail and parcels with care and accuracy.
• Helping set up meeting rooms so teams can collaborate effectively.
• Supporting office moves and furniture arrangements – making spaces work for people.
• Carrying out health and safety checks to keep everyone safe.
• Assisting with fire evacuations and seasonal plans like Winter Management.
• Performing light maintenance tasks and repairs – no two days are the same!

Why you’ll love this role:

• Team spirit: You’ll be part of a supportive, friendly team that values collaboration.
• Variety: From helping with events to ensuring our spaces look great, every day brings something new.
• Impact: Your work helps colleagues feel safe, comfortable, and ready to do their best.
• Training and development: We’ll provide guidance and opportunities to learn new skills.

What we’re looking for:

• A positive attitude and willingness to help.
• Good organisational skills and attention to detail.
• Ability to work safely and follow health and safety procedures.
• Comfortable with some manual handling (training provided).

Who you’ll work with

Internal

• Key internal staff and managers to ensure the provision of reception and front of house duties
• Other members of the Facilities and Commercial Team
• Personal Assistants and Admin Assistants of Executives and Senior Managers

External

• All Members of the public and Dwr Cymru customers
• Visitors to Welsh Water Assets, External bodies and organisations contacting DCWW
• External service providers including Facilities Service Providers, Catering services provider (Eurest), Grounds maintenance, Security and Office Fit-out Contractors
• Emergency Services – Fire, Police Etc

About you

Qualifications

• Certification in basic computer skills, with good knowledge of and experience of Excel, Word, Outlook and PowerPoint

Knowledge, Skills and Experience
 

• Full UK driving licence - essential
• Experience in dealing with members of the public, working in front of house on Reception or customer facing role - essential
• Some knowledge or experience of Health and Safety Legislation - essential
• Experience of undertaking similar roles or responsibilities - essential
• Experience in making and receiving phone calls and enquiries, dealing with customers and members of the public over the phone - essential
• Experience in general repairs and building fabric - previous building trade background or general handyman experience is desirable but not essential

Key Behaviours

• Enthusiastic about putting our customers first every day
• Achievement Motivation - The drive and energy to produce excellent results, high level of service and to continually find ways of improving relationships, outputs and processes
• Communication  skills  –  Communicate  with  confidence  with  customers  and members of the public
• The drive and ability to exchange appropriate information with relevant people at the right time. To be as open as confidentiality allows. 

Good to know

The shift pattern for this role is Monday - Friday 11.00am - 19.00

 
For an informal discussion about this role, please contact: michael.gerlach@dwrcymru.com

Benefits

As well as a market competitive salary, 33 days annual leave (pro rata, including public holidays), we offer a range of employee benefits and rewards including:

•             Option to buy additional annual leave up to 5 days per year
•             Enhanced employer pension contributions – Up to 11% employer contributions
•             Free Mortgage Brokering Services 
•             Enhanced family friendly policies
•             Progression opportunities, including the ability to apply for funded training and coaching and mentoring programmes
•             Gym and fitness discounts as well as high street shopping
•             Cycle to work scheme
•             Discount off all Welsh Water visitor attraction centres and gift shops
•             Car-leasing scheme and free on-site parking at all sites
•             Health CashBack scheme and access to an online GP service
•             An employee assistance programme for employees and their immediate family
•             Many more can be found here!  

Whilst also working for a not-for profit company that truly cares about earning the trust of customers everyday, and about looking after our beautiful environment.

Who we are

Dŵr Cymru Welsh Water keep 3 million people healthy each day with safe, reliable water, and take away wastewater to clean, before returning it safely to our beautiful rivers and seas.

To be able to deliver high quality, essential services which help to protect the health of our customers, colleagues and our environment, we need the right people to deliver on our vision.  This is achieved by living our core values and demonstrating the core behaviours that underpin them.  The security of our people, assets and information is key to us, so we are looking for people who understand and comply with the company’s required security objectives.

We know that the most successful teams are the most diverse teams. Equality, diversity and inclusion provide the very foundation to our culture at Welsh Water. We want every individual to feel confident, proud and able to bring their whole selves to work. 

To ensure an improved representation in our workforce, applications are particularly welcome from minority groups including Black, Asian and Minority Ethnic people, Females, LGBT+, Non-binary and people with disabilities. Together we continue to build a workplace that not only celebrates the diverse voices of our colleagues but also represents each customer we serve.

In essence, ours is a company based on trust, openness, respect, commitment and honesty. A company that our colleagues are proud to work for.