Activity Assistant

Date:  8 Feb 2024
Company:  DWR Cymru Cyfyngedig Welsh Water Plc
City:  Pontypool

Pontypool, Wales, GB, NP4 0SY

Job Requisition Number                              5710                                                                              
Work Type Casual
Job Function Leisure and Hospitality
Salary Range £10.90 per hour


Closing Date 


23:59 - 28th February 2024


Who we are

Dŵr Cymru Welsh Water keep 3 million people healthy each day with safe, reliable water, and take away wastewater to clean, before returning it safely to our beautiful rivers and seas.


To be able to deliver high quality, essential services which help to protect the health of our customers, colleagues and our environment, we need the right people to deliver on our vision.  This is achieved by living our core values and demonstrating the core behaviours that underpin them.  The security of our people, assets and information is key to us, so we are looking for people who understand and comply with the company’s required security objectives.


We know that the most successful teams are the most diverse teams. Equality, diversity and inclusion provide the very foundation to our culture at Welsh Water. We want every individual to feel confident, proud and able to bring their whole selves to work. 


To ensure an improved representation in our workforce, applications are particularly welcome from minority groups including Black, Asian and Minority Ethnic people, Females, LGBT+, Non-binary and people with disabilities. Together we continue to build a workplace that not only celebrates the diverse voices of our colleagues but also represents each customer we serve.


In essence, ours is a company based on trust, openness, respect, commitment and honesty. A company that our colleagues are proud to work for.

But did you know we also have a visitor attraction site at Llandegfedd. The site has a café and activity centre which offers both land and water-based activities. Come and join our enthusiastic team and work in one of the most beautiful sites in Monmouthshire. Want to see more? Click Here to take a look at our website -

What you’ll be responsible for


Your role will be to support the Activity team to safeguard and assist customers who undertake watersports, land based or team building activities; ensuring a high standard of health and safety at all times. Activity Centre’s are open 7 days a week and you will be expected to work evenings, weekends and bank holidays.


  1. Provide excellent customer service; meeting, greeting and helping every visitor gain the most from their visit.
  2. Assist in the delivery of high quality land and/or water-based activities, including team building programs, in line with National Governing Body (NGB) and Wesh Water requirements.
  3. Assist with the hire of activity equipment, including giving effective safety briefings to customers.
  4. Work proactively as part of a team to set up and pack away on site facilities and provide assistance to all customers using equipment at the site.
  5. Work collaboratively with third party organisations such as wildlife charities and volunteer groups.
  6. Ensure the safety of all persons on site, including employees, participants of land and water-based activities and members of the public. Follow company procedures for reporting incidents.
  7. Check in customers for activities, handle activity and booking enquiries and take payments on the till as required.
  8. Present a professional attitude and appearance at all times, maintaining an excellent level of customer service and water safety. Communicate in an enthusiastic, knowledgeable and helpful way to visitors, projecting a positive image for Welsh Water at all times.
  9. Ensure maintenance, repair, security and cleanliness of all activity equipment is of a continued high standard in order to exceed the requirements and expectations of our customers and ensure a constant supply of working kit throughout the season.
  10. Work with the Ranger team on reservoir safety and biosecurity, and also the upkeep and tidiness of the site; litter picking, toilet cleaning, building and site maintenance.
  11. Enforce the rules of the site and the waterside, especially the ‘no un-authorised swimming in reservoirs’ rule, the opening and closing times, and the safe marshalling of visitors when busy.
  12. Support conservation, educational, public access and recreational activities, open days and events.
  13. Undertake any other duties as required to meet the needs of the business, including providing support to other departments (such as the café or Ranger team) when required.

Who you’ll work with


  • Activity Managers
  • Activity Instructors
  • Visitor Centre Staff
  • Rangers
  • Strategy Team
  • Customers Local Residents

About you


Knowledge & Experience


  • Enthusiastic about putting our customers first every day
  • Ability to work on own initiative
  • Water safety knowledge
  • Experience of working with the general public 
  • Excellent communication and interpersonal skills
  • IT literate – we use a variety of computer systems which we will teach you
  • Always honest and professional


The following qualifications or skills however would be preferable but are not essential for this role:

• Appropriate National Governing Body (NGB) Certification in designated water sports discipline. e.g. RYAStart Windsurfing / Sailing
• Current Recognised First Aid Certificate/British Canoe Union (BCU) Qualification
• Experience delivering water or land-based activities 
• Lifeguard Qualification

Good to know


  • Monday to Sunday including weekends and Bank Holidays. 
  • A satisfactory DBS check will be required prior to start date for all successful applicants.
  • Interviews to be held on the 4th March 2024


For any further information about this role please contact Hannah Trent, Activity Manager - 



We have great benefits, including: 

  • Annual pay review
  • Staff Discounts at our visitor attractions 
  • Full training given Uniform provided
  • Beautiful working location
  • Flexible working hours


And many more..






Dŵr Cymru Cyf, a limited company registered in Wales No. 2366777. Registered office: Linea, Fortran Road, St. Mellons, Cardiff CF3 0LT

© Dŵr Cymru Cyf 2019.

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