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Activity Assistant

Date:  16-Jun-2022
Company:  DWR Cymru Cyfyngedig Welsh Water Plc
City:  Pontypool

Pontypool, Wales, GB, NP4 0TA

Who we are


Dŵr Cymru Welsh Water keeps 3 million people healthy each day with safe drinking water and takes away wastewater to clean, before returning it safely to our beautiful rivers and seas. When you work for Welsh Water, you’ll be joining a company full of passionate individuals, who take pride in their work and the business. In return, our dedicated teams are supported, encouraged, nurtured, developed and rewarded.

But did you know we also have a visitor attraction site at Llandegfedd Reservoir, near Pontypool, which is open all year round. The site has a café, retail area and activity centre which offers both land and water-based activities. Come and join our enthusiastic team and work in one of the most beautiful sites in South Wales. Want to see more? Click Here to take a look at our website -

What you’ll be responsible for

You will join a great team of colleagues and assist the Senior Activities Instructor, the team to safeguard and assist members of the public who undertake water sports, land based and team building activities from Monday to Sunday during peak seasons. You will be smart and presentable, and able to communicate in an enthusiastic, knowledgeable and helpful way to visitors, projecting a positive image for Welsh Water at all times.   


The successful candidate for this role will:


  • Assist in the delivery of the activity program for customers visiting the reservoir, including any associated organised team building programs and land based activities. 
  • Present a professional attitude and appearance and at all times maintaining an excellent level of customer service and water safety.  Engage with visitors as an ambassador of Welsh Water.
  • Ensure the health and safety of all visitors and customers using the facilities of the site. 
  • Ensure maintenance, repair and security of all Welsh Water equipment and facilities are of a continued high standard in order to exceed the requirements of our customers.
  • Work proactively as part of a team to set up and pack up on site facilities and provide assistance to all customers using the equipment at the centre.
  • Take part in the team rota that will involve working midweek & weekends in the summer season.
  • Serve customers in the water sports shop, handle activity enquiries and advance bookings.
  • Enforce the rules of the site and the waterside, especially the ‘no swimming in reservoirs’ rule, the opening and closing times, and the safe marshalling of visitors during busy periods
  • Support conservation, educational, public access and recreational activities, open days, and events.

About you


Previous experience would be fantastic, but not essential, we will provide you with training to ensure you are comfortable in work. We would like to see applications from candidates who are positive, friendly, can work under their own initiative, and are happy to work with the general public!




  • Working with the general public        
  • Ability to work on own initiative

Good to know


  • We have full time, part time and seasonal positions available.
  • An enhanced DBS check will be required prior to start date for all successful applicants.
  • Llandegfedd is an attraction site; therefore candidates will need to be prepared to work weekends and bank holidays. 



We offer a range of employee benefits and rewards including:

  • Annual pay review
  • Staff Discounts at our visitor attractions
  • Full training given Uniform provided
  • Beautiful working location
  • Flexible working hours, with no evenings or nights required. We can be flexible with what hours you'd like to work



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