Ranger (Llandegfedd Reservoir)

Who we are

Did you know that we have a visitor attraction site at Llandegfedd? The site has a café and activity centre which offers both land and water-based activities. Come and join our enthusiastic team and work in one of the most beautiful sites in Monmouthshire. Want to see more? Click Here to take a look at our website.

Our reservoirs provide the drinking water, not only for the people of Wales but also across the border into parts of England.  They also provide a vital habitat for wildlife and consequently are all very popular with walkers and wildlife enthusiasts while offering a great and beautiful work environment.

We have visitor centres at five of our largest reservoirs, each offering a cafe and retail area in some of the most beautiful settings in Wales.  Our colleagues provide great levels of customer service, freshly prepared meals and snacks, and of course a great cup of coffee.  Our centres are popular throughout the year, especially during high season between April and October.  

What you’ll be responsible for

You will join a great team of Rangers whose aim is to make each reservoir a leading visitor attraction in the region.  You will assist the Head Ranger and wider team to safeguard and assist members of the public who visit the Reservoir. You will also be smart and presentable, and able to communicate in a constructive, knowledgeable and helpful way with visitors, projecting a positive image of Welsh Water at all times.  

1.    Ensuring a consistently high quality visitor experience through supporting to deliver commercial activities, environmental management and enforcement of byelaws, balancing our access, recreation, conservation and education responsibilities with revenue generation 

2.    Working as part of a highly motivated customer facing team, engaging with visitors as an ambassador of Welsh Water, providing visitor information, interpreting the wildlife, angling, and amenity features to enable visitors to gain the most from our sites. 
 
3.    As DCWW’s local representative, developing & building positive relationships with the local community.

4.    Delivering the grounds maintenance programmes to ensure the highest possible site presentation standards including litter picking, grass cutting, maintenance of amenity routes and facilities, gates, styles, fences and signage. To undertake general maintenance of craft, site buildings, and other assets. 

5.    Contact for contractors for forestry management. 

6.    Wildlife habitat management, working within and contributing to the implementation of a Biodiversity Action Plan, Forestry Management plans and other seasonal work plans 

7.    Supporting to Deliver an annual events programme including conservation and educational talks, public access and recreational activities, open days etc to grow visitors and revenue, and delivery of the programme to exceed budget

8.    Enforce and ensure the safety of all persons on site, including all water and land based customers, recording and reporting within the ASSURE system positive interventions and incidents.

9.    Ensuring as a business we are compliant through training and development, legislation and inspections to ensure we meet our social and corporate responsibilities & companywide procedures.

10.    Supporting with, training, management of volunteers working alongside the onsite team; and works and safety management planning with volunteer partner groups

11.    Carry out any other tasks as required for the effective management of the site, as directed by the Site management team. 
 

Who you’ll work with

Internal

•    Head of Visitor Attraction Operations
•    Head of Visitor Attractions Strategy
•    Marketing and Comms
•    Operational Site managers and supervisors
•    H&S & Dam Safety
•    Environment team
•    Facilities management team
•    Any Dwr Cymru Welsh Water's group using the Visitor Centre as a meeting venue

External

•    Local community & visitors
•    Volunteers and volunteer groups
•    Visit Wales, regional tourism networks and businesses
•    NRW, conservation groups, angling clubs & RSPB
•    Contractors
 
 

About you

Knowledge, Skills and Experience

• Excellent communication skills, with the ability to deliver an engaging and professional  presentation to groups of all ages with varying levels of understanding 
• Excellent interpersonal skills and ability to engage with local stakeholders, gaining trust and buy in  
• Knowledge of water safety
• Rural estate and grounds maintenance experience
• Demonstrable experience of delivering exceptional customer service, both internally and externally
• Demonstrable experience in countryside practical skills where access and recreation have been an essential element of the role
• Qualifications in Countryside, land or environmental management or similar
• Understanding of PUWER, provision and use of work equipment  
• Wildlife or environmental knowledge or specialism
• Proficient IT skills – MS, Word, Excel, Outlook

Good to know

For any further information regarding the role please contact Madeline.Rawlings@dwrcymru.com 

Benefits

We have great benefits, including: 
 

• Annual pay review
• Staff Discounts at our visitor attractions 
• Full training given Uniform provided
• Beautiful working location
• Flexible working hours

Dwr Cymru Welsh Water

Dŵr Cymru Welsh Water keep 3 million people healthy each day with safe, reliable water, and take away wastewater to clean, before returning it safely to our beautiful rivers and seas.

To be able to deliver high quality, essential services which help to protect the health of our customers, colleagues and our environment, we need the right people to deliver on our vision.  This is achieved by living our core values and demonstrating the core behaviours that underpin them.  The security of our people, assets and information is key to us, so we are looking for people who understand and comply with the company’s required security objectives.

We know that the most successful teams are the most diverse teams. Equality, diversity and inclusion provide the very foundation to our culture at Welsh Water. We want every individual to feel confident, proud and able to bring their whole selves to work. 

To ensure an improved representation in our workforce, applications are particularly welcome from minority groups including Black, Asian and Minority Ethnic people, Females, LGBT+, Non-binary and people with disabilities. Together we continue to build a workplace that not only celebrates the diverse voices of our colleagues but also represents each customer we serve.

In essence, ours is a company based on trust, openness, respect, commitment and honesty. A company that our colleagues are proud to work for.