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Seasonal Activity Instructor

Date: 01-Jan-2022

Location: Rhayader, Wales, GB, LD6 5HP

Company: Welsh Water

Job Requisition Number                              2034                                                                              
Work Type Seasonal/Casual 
Job Function Leisure and Hospitality
Salary Range £10.24 per hour 

Location

 

Elan Valley

 

 

Who we are

 

Dŵr Cymru Welsh Water keep 3 million people healthy each day with safe, reliable water, and take away wastewater to clean, before returning it safely to our beautiful rivers and seas.


To be able to deliver high quality, essential services which help to protect the health of our customers, colleagues and our environment, we need the right people to deliver on our vision.  This is achieved by living our core values and demonstrating the core behaviours that underpin them. The security of our people, assets and information is also key to us, so we are looking for people who understand and comply with the company’s required security objectives.


We know that the most successful teams are the most diverse teams. Equality, diversity and inclusion provide the very foundation to our culture at Welsh Water. We want every individual to feel confident, proud and able to bring their whole selves to work. 


To ensure an improved representation in our workforce, applications are particularly welcome from minority groups including Black, Asian and Minority Ethnic people, Females, LGBT+, Non-binary and people with disabilities. Together we continue to build a workplace that not only celebrates the diverse voices of our colleagues but also represents each customer we serve.


In essence, ours is a company based on trust, openness, respect, commitment and honesty. A company that our colleagues are proud to work for.

What you’ll be responsible for

 

  • Ensuring a consistently high-quality visitor experience through delivering Bike Hire, commercial activities, balancing our access, recreation, conservation and education responsibilities with revenue generation 
  • Working as part of a highly motivated customer facing team, engaging with visitors as an ambassador of Welsh Water, providing visitor information, Bike Hire, and amenity features to enable visitors to gain the most from our sites. 
  • As DCWW’s local representative, developing & building positive relationships with the local community.
  • Supporting the delivery of a marketing communications plan using a range of media to grow awareness, drive footfall and commercial revenue streams
  • Delivering an annual events programme including public access and recreational activities, open days etc. to grow visitors and revenue, and delivery of the programme to exceed budget
  • Enforce and ensure the safety of all persons on site, including all water and land-based customers, recording and reporting within the ASSURE system positive interventions and incidents.
  • Ensuring as a business we are compliant through training and development, legislation and that we meet our social and corporate responsibilities & companywide procedures.
  • Working proactively as part of a team to set up and pack up on site facilities and provide assistance to all customers using the equipment at the Centre.
  • Taking part in the team rota that will involve working midweek & weekends in the summer season.
  • Serving customers in the Bike Hire, Gift shop, handle activity enquiries and advance bookings.
  • Carry out any other tasks as required for the effective management of the site, as directed by the Visitor Experience Manager.

Who you’ll work with

 

Internal

  • Head of Visitor Attraction Operations,
  • Head of Visitor Attractions Strategy
  • Marketing and Comms
  • Operational Site managers and supervisors
  • H&S & Dam Safety
  • Environment team
  • Facilities management team
  • Any DCWW group using the VC as a meeting venue

 

External

  • Local community & visitors
  • Volunteers and volunteer groups
  • Visit Wales, regional tourism networks and businesses
  • NRW, conservation groups, angling clubs & RSPB
  • Contractors

About you

 

Essential

  • Experience of delivering events on site both internally and externally
  • Excellent communication skills, with the ability to deliver an engaging and professional presentation to groups of all ages with varying levels of understanding 
  • Demonstrable experience of delivering exceptional customer service, both internally and externally
  • Proficient IT skills – MS, Word, Excel, Outlook

 

Desirable

  • Knowledge and experience of health and safety legislation, implementation, safe working practice & COSHH   
  • Experience in marketing communications and digital media
  • Knowledge of water safety
  • Ability to speak Welsh 
  • Qualifications
  • First Aid Certificate
  • Level 2 Cycle Maintenance 
  • Qualifications in Recreation or Outdoor Activities

Benefits

 

As well as a market competitive salary and 25 days annual leave (pro rata), we offer a range of employee benefits including:

 

  • Variable pay schemes.
  • Enhanced employer pension contributions.
  • Reduction on gym memberships and high street shopping.
  • Cycle to work scheme.
  • Car-leasing scheme.
  • Health CashBack scheme.
  • An employee assistance programme for employees and their immediate family.

 

And many, many more.

 

 

INDMP

 

 

Dŵr Cymru Cyf, a limited company registered in Wales No. 2366777. Registered office: Linea, Fortran Road, St. Mellons, Cardiff CF3 0LT

© Dŵr Cymru Cyf 2019.


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