Leisure Activity Assistant

What you’ll be responsible for

1. Deliver outstanding customer service, welcoming every visitor and ensuring they enjoy a safe and memorable experience.
2. Support the delivery of bike hire and maintenance, including assisting with instructor‑led activities where required.
3. Manage the hire of activity equipment, providing confident, accurate safety briefings to all customers.
4. Work proactively as part of a team to set up, maintain and pack down on‑site facilities, offering hands‑on support to visitors using equipment.
5. Collaborate with partner organisations, including wildlife charities and volunteer groups, to support shared initiatives.
6. Maintain a safe environment for all visitors and staff, following company procedures and reporting any incidents in a timely and accurate manner.
7. Handle customer check‑ins, activity enquiries and bookings, including taking payments and offering clear, helpful guidance.
8. Represent Welsh Water professionally, demonstrating enthusiasm, strong product knowledge and a consistently positive attitude.
9. Ensure activity equipment is well‑maintained, secure and clean, helping exceed customer expectations and ensuring availability throughout the season.
10. Work alongside the Ranger team on reservoir safety, biosecurity and general site upkeep such as litter picking, toilet cleaning and basic maintenance.
11. Enforce site and waterside rules, including no unauthorised swimming, opening/closing procedures and safe movement of visitors during busy periods.
12. Support conservation, education, public access and recreational events, contributing to open days and community activities.

Additionally:

Be flexible in supporting wider business needs, which may include assisting other departments such as the café or Ranger team when required.

Who you’ll work with

Internal

•    Activity Manager
•    Deputy Activity Manager
•    Senior Activity Instructor
•    Activity Instructor
•    Receptionist
•    Visitor Attraction Staff

External

•    Members of the public
•    School, youth and community groups
•    Local landowners and farmers
 

About you

Experience

• Following health & safety procedures
• Working with the general public
• A keen interest in the outdoor and bikes particularly 

Knowledge & Skills

• Enthusiastic about putting our customers first every day
• Ability to work on own initiative
• Excellent communication and interpersonal skills
• IT literate – we use a variety of computer systems which we will teach you
• Always honest and professional
• Ability to communicate effectively in English
• Open to feedback, improving and learning new skills

Good to know

This role is a temporary 4 day contract from March to September 2026. These 4 days can be flexible to suit the right candidate and business needs. Busiest days are weekends and bank holidays. Opportunities may be available to extend contract. Looking for someone to start beginning of March 2026.

Who we are

Dŵr Cymru Welsh Water keep 3 million people healthy each day with safe, reliable water, and take away wastewater to clean, before returning it safely to our beautiful rivers and seas.

To be able to deliver high quality, essential services which help to protect the health of our customers, colleagues and our environment, we need the right people to deliver on our vision.  This is achieved by living our core values and demonstrating the core behaviours that underpin them.  The security of our people, assets and information is key to us, so we are looking for people who understand and comply with the company’s required security objectives.

We know that the most successful teams are the most diverse teams. Equality, diversity and inclusion provide the very foundation to our culture at Welsh Water. We want every individual to feel confident, proud and able to bring their whole selves to work. 

To ensure an improved representation in our workforce, applications are particularly welcome from minority groups including Black, Asian and Minority Ethnic people, Females, LGBT+, Non-binary and people with disabilities. Together we continue to build a workplace that not only celebrates the diverse voices of our colleagues but also represents each customer we serve.

In essence, ours is a company based on trust, openness, respect, commitment and honesty. A company that our colleagues are proud to work for.