Visitor Experience Ranger

What you’ll be responsible for

You’ll join a great team of colleagues at the Visitors Centre. As a Visitor Experience Ranger, you will play a vital role in maintaining the highest standards of site presentation and visitor experience. Your responsibilities include ensuring the cleanliness, safety, and overall appearance of the site, creating an environment that reflects the quality and values of Welsh Water.

You will act as a visible presence across the site, monitoring visitor activity to uphold safety and site rules, and addressing issues promptly and professionally. Through proactive engagement, you will provide visitors with a warm, knowledgeable, and helpful service, always promoting a positive image of Welsh Water.

Key aspects of the role include:

• Site Presentation & Cleanliness: Maintain grounds, facilities, and amenities to exceptional standards, ensuring a welcoming and safe environment.
• Policing & Safety: Monitor visitor behaviour, enforce site regulations, and respond effectively to incidents to protect people and property.
• Guest Interaction: Deliver outstanding customer service by assisting visitors, answering queries, and sharing knowledge about the site and its surroundings.
• Team Collaboration: Work closely with colleagues to ensure smooth operations and contribute to continuous improvement initiatives.

To succeed, you’ll need strong communication skills, a proactive approach, and the ability to remain calm and professional in all situations.

Who you’ll work with

About you

You are passionate about delivering exceptional visitor experiences and take pride in maintaining high standards across our sites. You enjoy working outdoors and as part of a team, with a proactive approach to problem-solving and a friendly, professional manner when engaging with the public. You are adaptable, willing to support different departments, and comfortable handling both customer-facing duties and practical tasks such as grounds maintenance and facility upkeep.

You will have:

• Excellent communication and customer service skills to engage visitors positively.
• A hands-on attitude for maintaining internal and external facilities, including toilets and showers.
• Awareness of health and safety practices and confidence in enforcing site rules.
• Ability to work flexibly, including weekends and bank holidays.
• Experience in grounds maintenance, cleaning, or basic repairs (desirable).
• A willingness to assist across departments such as café/catering, retail, activities, and campsite.

Enhanced DBS check required prior to start date

Good to know

Benefits

Who we are

But did you know we also have a visitor attraction site at Elan Valley which is open all year round. The site has a café, retail area and activity centre which offers both land and water-based activities. Come and join our enthusiastic team and work in one of the most beautiful sites in Powys. Want to see more? Click Here to take a look at our website  www.elanvalley.org.uk 

Elan Valley is situated in the county of Powys in mid-Wales, just a couple of hours from Birmingham and Cardiff. We can be accessed easily from the nearby town of Rhayader where the town is well served by public transport.