Operational Supervisor

Who we are

Bath-times, half-times, party-times, meeting-times, and cooking-times. Our water brings Wales to life! It helps 3 million people stay healthy and clean every day. It keeps businesses running smoothly and life flowing along. 

We’re different. And proud of it. We’re for everyone, not for profit. We’re people from every walk of life. All with an opportunity to develop and grow amazing careers. All sharing the benefits of bringing our whole self to work. 

We’re the engineers and scientists, rangers and customer advisors that keep the taps flowing and keep our customers happy. And we’re thousands of other incredibly diverse roles with National responsibility. All working to the highest standards of satisfaction. In a business where safety and care for every colleague is never compromised.

We’re in every community. And for every community. We’re Welsh Water. The people with the passion to bring futures to life in a business that brings Wales to life! 

Discover the difference Welsh Water can bring to your life.

What you’ll be responsible for

Support the operation of the water logistics team in the safest and most cost effective way, capturing data and applying procedures in a compliant manner, whilst putting our customers at the heart of everything you do. Duties will include:

 
•    Health and Safety supervisory responsibility for all those involved in the delivery of water logistics and maintenance activities within the geographic operating area, including direct and subcontract workforces.  
•    Responsible for ensuring that the treatment and maintenance of water supplies are undertaken to the highest expected standards and managing resources to deliver safe, clean drinking water.
•    Ensure that the operation of our water logistics fleet is undertaken in line with quality management procedures and are compliant with all relevant statutory and legislative requirements.
•    Manage the operational area to deliver the lowest cost of service in terms of operating efficiency.  
•    Ensure all water logistics and maintenance activities are undertaken in an environmentally responsible and sustainable manner.
•    Develop an effective and motivated workforce ensuring good communication and teamwork through undertaking regular team briefings, 1-2-1s and performance development reviews.
•    Establishing a high-performance culture with appropriate training and full implementation of new ways of working required to achieve both quality improvements and cost efficiencies
•    Be an effective team player, supporting other team colleagues and promoting best practice and standardisation to improve business performance.
•    Develop, own and implement the Company’s health and safety policies and procedures in relation to Working Time Directive, European Driving Hours and Company Procedures on the use of contract drivers 
•    Ensure all vehicles and drivers meet the requirements of our Operators Licence (inspections, daily checks, defect reporting and rectification, management of operating centres etc.) to mitigate any regulatory risk
•    Ensure that all records are managed to satisfy financial, legislative, procedural and IMS audits
•    To provide a 24/7 effective service
•    Actively take the lead on key issues such as Health and Safety, vehicle maintenance, reactive response & repairs and managing and reducing operational costs 
•    Proactively and effectively manage team performance in accordance with all current HR policies and drive productivity of the team
•    Carry out any other duties as required to meet the needs of the business
•    Proactively audit processes, practices and documents to identify weaknesses
•    Assist the Water Logistics Technicians with more complex issues with regards to tankering activities and take ownership through to resolution
•    Act as a point of escalation / support to other colleagues within Water Logistics and any contract drivers.

About you

The following experience, skills and knowledge are considered essential, unless otherwise mentioned:
 
•    Proven supervisory or team leader with extensive experience and able to demonstrate a track record of sector leading performance
•    Experience with reactive logistic operations 
•    An excellent knowledge of transport and fleet thereby protecting DCWW Operator’s Licence (statutory requirement to operate HGV fleet)
•    Good Interpersonal Skills e.g. building a rapport, listening effectively to others 
•    Evident drive for results – demonstrates interest and ability to learn new things, takes initiative, welcomes problems as challenges, finds solutions to problems
•    Excellent problem solving skills.
•    Good communication skills e.g. clear and concise 
•    IT Skills including Microsoft Office packages
•    Current, full valid UK driving licence 
•    Ability to work flexibly 
 

Good to know

• Requirement to participate in a  standby rota and within a working pattern (this will be determined by demand – Monday to Friday 7am - 7pm) 
• Car allowance (£5k) . A full and current driving license is required.

For any further information regarding this role please contact recruitment@dwrcymru.com 

Benefits

As well as a market competitive salary, 33 days annual leave (pro rata, including public holidays), we offer a range of employee benefits and rewards including:

• Variable pay schemes 
• Enhanced employer pension contributions – Up to 11% employer contributions
• Enhanced family friendly policies
• Progression opportunities, including the ability to apply for funded training and coaching and mentoring programmes
• Reduction on high street & online shopping
• Cycle to work scheme/Car-leasing scheme
• Health CashBack scheme
• An employee assistance programme for employees and their immediate family
• Colleague matched fundraising scheme up to the value of £500 per year for your chosen charity
• 20% off all Welsh Water visitor attraction centres and gift shops
• Flexible working patterns
• Several internal employee networks including Embrace, LGBT+, Neurodiverse, Disability, Women of Welsh Water, Parents, Wellbeing and many more...
• We also recruit our own volunteer Wellbeing Champions (on an annual basis) - successful recruits will receive full i-act and StRaW training
   

Whilst also working for a not-for profit company that truly cares about earning the trust of customers everyday, and about looking after our beautiful environment.

INDMP