Streetworks Administrator

What you’ll be responsible for

As a credible member of the Streetworks Team you will:
 

Report to the Streetworks Team Leader and you will provide clerical assistance to the central streetworks team surrounding all Streetworks related matters in association with legislation and guidance. This role covers the whole of Wales plus some English bordering authorities. The post will include liaison with Highway Authorities, network service providers and DCWW colleagues associated with streetworks, ensuring a high level of service and communication at all times.
 

Your responsibilities will include: 

1. Receive, receipt and process in line with Streetworks process maps the following Workstreams received via Streetworks Application Works Management System Confirm/Email/Fax; for clean, waste and capital business areas.
2. Enter and monitor NRSWA notifications in line with legislative guidelines.
3. Utilise Streetworks Excel Spreadsheets to update, monitor and interrogate streetworks work streams to also assist with monthly MI reporting requirements.
4. Monitor Streetworks Works Management System to mitigate risk surrounding all Noticing Requirements, FPNs and S74 charges. 
5. Liaise with various stakeholders inclusive of but not limited to Highway Authorities, DCWW Business Areas/colleagues, Contract Partners via email/phone/face to face meetings. 
6. Process and monitor queries in line with business requirements.
7. Provide support to internal business areas for all streetworks related matters.
8. Undertake general office duties, to include mail sorting, fax issuing, filing, photocopying.
9. Timely processing and monitoring of Streetworks & TMA administrative related activities.
10. Accuracy of data entry in Confirm, SAP and all other related IT applications. 
11. Provide continual support and communications with all customers and stakeholders surrounding all streetworks related matters.

Who you’ll work with

Internal
•    Streetworks Team Leader
•    Streetworks Manager
•    Associate teams  - waste, clean , capital, retail
•    Contract Partners
•    HR teams
•    Operational Call Centre teams
•    Health & Safety

External
•    Highway authorities & trunk road agents
•    Contractor management teams
•    Welsh government

About you

Knowledge, Skills & Experience 

• Educated to GCSE level or equivalent
• IT skills in Microsoft Office Systems, SAP
• Excellent communication skills
• Customer service orientated
• Able to work within a team environment, and on own initiative
• Able to work to tight time scales
• Utility specific operational awareness and or experience would be an advantage

*Full Streetworks regulations and IT specific training will be provided for this role.

Good to know

• This role involves hybrid working (2 days minimum in the office). 

For more information on the role please contact Gemma.Bishop@dwrcymru.com

Benefits

Who we are

Do you have good IT skills?  Are you passionate about providing great customer service?  As an administrator you will:

- Maintain records 
- Develop relationships with internal and external customers 
- Raise and maintain purchase orders 
- Check and process of goods received