Streetworks Administrator

What you’ll be responsible for

As a credible member of the Streetworks Team you will:
 

Report to the Streetworks Team Leader and you will provide clerical assistance to the central streetworks team surrounding all Streetworks related matters in association with legislation and guidance. This role covers the whole of Wales plus some English bordering authorities. The post will include liaison with Highway Authorities, network service providers and DCWW colleagues associated with streetworks, ensuring a high level of service and communication at all times.
 

Your responsibilities will include: 

1. Receive, receipt and process in line with Streetworks process maps the following Workstreams received via Streetworks Application Works Management System Confirm/Email/Fax; for clean, waste and capital business areas.
2. Enter and monitor NRSWA notifications in line with legislative guidelines.
3. Utilise Streetworks Excel Spreadsheets to update, monitor and interrogate streetworks work streams to also assist with monthly MI reporting requirements.
4. Monitor Streetworks Works Management System to mitigate risk surrounding all Noticing Requirements, FPNs and S74 charges. 
5. Liaise with various stakeholders inclusive of but not limited to Highway Authorities, DCWW Business Areas/colleagues, Contract Partners via email/phone/face to face meetings. 
6. Process and monitor queries in line with business requirements.
7. Provide support to internal business areas for all streetworks related matters.
8. Undertake general office duties, to include mail sorting, fax issuing, filing, photocopying.
9. Timely processing and monitoring of Streetworks & TMA administrative related activities.
10. Accuracy of data entry in Confirm, SAP and all other related IT applications. 
11. Provide continual support and communications with all customers and stakeholders surrounding all streetworks related matters.

Who you’ll work with

Internal
•    Streetworks Team Leader
•    Streetworks Manager
•    Associate teams  - waste, clean , capital, retail
•    Contract Partners
•    HR teams
•    Operational Call Centre teams
•    Health & Safety

External
•    Highway authorities & trunk road agents
•    Contractor management teams
•    Welsh government

About you

Knowledge, Skills & Experience 

• Educated to GCSE level or equivalent
• IT skills in Microsoft Office Systems, SAP
• Excellent communication skills
• Customer service orientated
• Able to work within a team environment, and on own initiative
• Able to work to tight time scales
• Utility specific operational awareness and or experience would be an advantage

*Full Streetworks regulations and IT specific training will be provided for this role.

Good to know

• This role involves hybrid working (2 days minimum in the office). 
• There are 2 positions available for this post. 

For more information on the role please contact Gemma.Bishop@dwrcymru.com

Benefits

As well as a market competitive salary, 33 days annual leave (pro rata, including public holidays), we offer a range of employee benefits and rewards including:

•  Variable pay schemes (your salary band will remain the same, but performance depending, you could receive an incremental within-band increase and a yearly incentive)
• Option to buy additional annual leave up to 5 days per year
• Enhanced employer pension contributions – Up to 11% employer contributions
• Free Mortgage Brokering Services 
• Enhanced family friendly policies
• Progression opportunities, including the ability to apply for funded training and coaching and mentoring programmes
• Gym and fitness discounts as well as high street shopping
• Cycle to work scheme
• Discount off all Welsh Water visitor attraction centres and gift shops
• Car-leasing scheme and free on-site parking at all sites
• Health CashBack scheme and access to an online GP service
• An employee assistance programme for employees and their immediate family
• Many more can be found on our website. 

 
Please note, we may close this role sooner if required. We may also extend the original closing date depending on interest.
 
 
Due to the nature of the industry, we require satisfactory references, post offer medical clearance, and a criminal records Basic Disclosure check on all new employees joining the business.

Who we are

Dŵr Cymru Welsh Water keep 3 million people healthy each day with safe, reliable water, and take away wastewater to clean, before returning it safely to our beautiful rivers and seas.

To be able to deliver high quality, essential services which help to protect the health of our customers, colleagues and our environment, we need the right people to deliver on our vision.  This is achieved by living our core values and demonstrating the core behaviours that underpin them.  The security of our people, assets and information is key to us, so we are looking for people who understand and comply with the company’s required security objectives.

We know that the most successful teams are the most diverse teams. Equality, diversity and inclusion provide the very foundation to our culture at Welsh Water. We want every individual to feel confident, proud and able to bring their whole selves to work. 

To ensure an improved representation in our workforce, applications are particularly welcome from minority groups including Black, Asian and Minority Ethnic people, Females, LGBT+, Non-binary and people with disabilities. Together we continue to build a workplace that not only celebrates the diverse voices of our colleagues but also represents each customer we serve.

In essence, ours is a company based on trust, openness, respect, commitment and honesty. A company that our colleagues are proud to work for.