Administration Support Co-Ordinator

What you’ll be responsible for

As a credible member of the Distribution Team you will:

• Report to the Fire Service Liaison Manager and provide business support to the South East Distribution Area.   
• This will include liaison with members of the Shared Services team, Customers, Operations Supervisors, Customer Resolution Officers, Customer Support Officers and Inspectors, ensuring a high level of customer service is achieved at all times. 
• The successful candidate may also be required to participate in a flexible working  and standby rota.

As Administration Support DG2 Coordinator, you will: 

• Ensure all information is updated timely and compliant for all information relating to DG2/3 including analysing low pressure contacts
• Use of SAP to undertake various requirements of the team, including ISU module, raising and releasing work orders.
• Proficient use of SRM (Supplier relationship management)  for procurement
• Ensure all required financial information is compliant and visible, including supporting the DM with monthly accruals. 
• Management of queries through the central business support mailbox
• Management and delegation of general enquiries
• Assist the shared service team with BAU including CMEX as required
• Ensure all customer incidents within remit to technically complete, are contacted to ensure full resolution of incident prior to closure.
• Use Operational Performance reports to classify and “TECO” open notifications in SAP, to support highest confidence rating in regulatory reporting.
• Develop and maintain strong working relationships with Network Operational and Technical teams, and other areas of the business, to ensure DCWW meets its performance targets.
• Undertake other duties as required by the shared service manager

Who you’ll work with

Internal

• Operational Call Centre
• All other Distribution Areas
• New Development
• DCCS
• Street works 

External

• Contractors 
• External Training providers

About you

Knowledge, Skills & Experience

• Good knowledge of SAP Production is desirable
• Knowledge of operational business with the ability to ensure excellent customer service in all situations.
• Experience gained through thorough understanding of Water services delivery and highly competent in terms of Water Services Operations.is desirable
• Good Communication Skills
• A proven track record in providing excellent customer service.
• Able to work as part of a team and on their own initiative
• The ability to work to defined deadlines and prioritise workload in order to meet those deadlines.

Good to know

• 15 month fixed term contract opportunity 
• Hybrid working between home and office (2 days home, 3 days in Nelson office)
• Requirement to cover standby (1 in 6) once fully competent
   

For any further information regarding this role please contact Nicola Lewis - nicola.lewis@dwrcymru.com 
 

Benefits

As well as a market competitive salary, 33 days annual leave (pro rata, including public holidays), we offer a range of employee benefits and rewards including:

•    Variable pay schemes (your salary band will remain the same, but performance depending, you could receive an incremental within-band increase and a yearly incentive)

•    Enhanced employer pension contributions – Up to 11% employer contributions

•    Enhanced family friendly policies

•    Progression opportunities, including the ability to apply for funded training and coaching and mentoring programmes

•    Reduction on gym memberships and high street shopping

•    Cycle to work scheme

•    Free on-site parking at all our sites

•    20% off all Welsh Water visitor attraction centres and gift shops

•    Car-leasing scheme

•    Health CashBack scheme

•    An employee assistance programme for employees and their immediate family

•    Colleague matched fundraising scheme up to the value of £500 per year for your chosen charity

•    Option to buy annual leave up to 5 days per year
 

Whilst also working for a not-for profit company that truly cares about earning the trust of customers everyday, and about looking after our beautiful environment

Please note, we may close this role sooner if required. We may also extend the original closing date depending on interest.

Due to the nature of the industry, we require satisfactory references, post offer medical clearance, and a criminal records Basic Disclosure check on all new employees joining the business. For some roles there may be additional checks and security clearance required, and this offer is subject to all checks being satisfied. You will receive further information on how to complete these checks via email once you have accepted this offer.
 

Who we are

Dŵr Cymru Welsh Water keep 3 million people healthy each day with safe, reliable water, and take away wastewater to clean, before returning it safely to our beautiful rivers and seas.

To be able to deliver high quality, essential services which help to protect the health of our customers, colleagues and our environment, we need the right people to deliver on our vision.  This is achieved by living our core values and demonstrating the core behaviours that underpin them.  The security of our people, assets and information is key to us, so we are looking for people who understand and comply with the company’s required security objectives.

We know that the most successful teams are the most diverse teams. Equality, diversity and inclusion provide the very foundation to our culture at Welsh Water. We want every individual to feel confident, proud and able to bring their whole selves to work. 

To ensure an improved representation in our workforce, applications are particularly welcome from minority groups including Black, Asian and Minority Ethnic people, Females, LGBT+, Non-binary and people with disabilities. Together we continue to build a workplace that not only celebrates the diverse voices of our colleagues but also represents each customer we serve.

In essence, ours is a company based on trust, openness, respect, commitment and honesty. A company that our colleagues are proud to work for.

INDMP