Café Supervisor

What you’ll be responsible for

Café Supervisor – Lisvane & Llanishen Reservoir Visitor Centre

Lisvane and Llanishen is one of five stunning visitor attractions operated by DWR Cymru Welsh Water, welcoming thousands of guests each year to enjoy outdoor adventures, scenic walks, and relaxing moments by the water. Great food is at the heart of these experiences — and as Café Supervisor, you’ll play a key role in making that happen.

About the Role

Reporting to the Regional Catering Manager, you’ll oversee the day-to-day running of our café, ensuring smooth operations, excellent customer service, and a welcoming atmosphere for visitors and colleagues alike. This is a hands-on role where you’ll lead by example, supporting the team to deliver high-quality food and drink in a friendly, efficient manner — both front of house and in the kitchen.

What You’ll Do

1. Supervise café employees, ensuring high standards of service and food presentation.
2. Work alongside the kitchen team to prepare and serve food to agreed standards.
3. Manage daily operations, including stock control, hygiene checks, and cash handling.
4. Support the Café Manager with scheduling, training, and team development.
5. Maintain a positive, inclusive environment for both guests and team members.
6. Uphold health and safety standards and compliance with food regulations.

About you

What We’re Looking For

• Previous experience in a café, restaurant, or hospitality setting.
• Strong leadership and communication skills.
• A passion for great food and creating memorable experiences.
• Ability to work flexibly, including weekends and peak visitor periods.
• Confidence working in a kitchen environment, including basic food preparation.

Essential Requirements

Qualifications

• Current Food Hygiene Level 3 minimum certification
• Satisfactory DBS check

 
Experience

• Practical health & safety and food safety experience in a visitor attraction or retail or restaurant environment
• Experience working with the general public
   

Knowledge & Skills

• Enthusiastic about putting our customers first every day
• Commercial catering and kitchen supervisory experience
• Catering/Retail customer service knowledge or specialism
• Ability to work on own initiative
• Commercial awareness
• Ability to communicate effectively in English

Good to know

Working Pattern

The role requires availability to work school holdiays, weekends and bank holidays, with an expectation of working approximately one day each weekend on average. Additional flexibility may be required during particularly busy operational periods.

Where additional hours are worked beyond contracted requirements, employees will be entitled to time off in lieu (TOIL) in accordance with company procedures.

Additional Information

• Start date: As soon as possible.
• A satisfactory DBS check will be required prior to appointment.
• Due to the nature of our industry, all successful applicants will be required to provide satisfactory references, complete a post-offer medical assessment, and undergo a Basic Disclosure criminal records check. Some roles may require additional checks or security clearance. Further details will be provided following acceptance of an offer.

Informal Discussion

If you would like an informal discussion about the role, please contact James Griffith at James.Griffith@dwrcymru.com, quoting Job ID 9166 in the subject line.

Closing Date

Please note that we may close this vacancy early if sufficient applications are received. We therefore encourage you to apply as soon as possible. We may also extend the closing date depending on the level of interest received.

Benefits

Why Join Us?

At Lisvane & Llanishen, we believe in looking after our people. You’ll enjoy:

• A supportive team culture.
• Opportunities for development and progression.
• Staff discounts and benefits.
• Working in one of Wales’ most stunning locations.