Water Efficiency Advisor

What you’ll be responsible for

• You will deliver our Water Efficiency Programme of offerings, this includes but is not limited to Water
  Efficiency Home Visits; Water Efficiency visits at Schools and other educational / public buildings
• Stakeholder engagement / education on Water Efficiency
• Represent Welsh Water in the community (ad-hoc), to promote Water Efficiency as well as other Welsh
  Water support schemes.
• Reporting on your delivery outputs through SAP.
• Install basic water efficiency products within customer properties (hose guns, shower heads). 
• Develop new ways of educating and engaging our customer base around Water Efficiency.
• Support where required our Private Leakage workstream and/or Cartref programme.  
• Support the Customer Field Operations, to engage and support with industry wide collaboration works
  including OFWAT Innovation competitions.
• Undertaking any other duties as required to meet the needs of the business.

About you

• A proven track record in providing excellent customer service    
• Enthusiastic about putting our customers first every day    
• Enthusiastic, self-motivated, have an eye for detail, and be able to demonstrate excellent  organisational skills    
• The ability to work to defined deadlines and prioritise workload in order to meet those deadlines    
• Environmental awareness, particularly around our Water Resource challenges, and Water Efficiency drivers

Good to know

• Company van provided

• Interviews to be held week commencing 5th October 2026

• Working hours will be 8am-4pm. 
• The role will cover Swansea and all of West Wales

• If you would like further information on this role, please contact scott.hood3@dwrcymru.com

Benefits

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