Retail Supervisor

Who we are

Dŵr Cymru Welsh Water keep 3 million people healthy each day with safe, reliable water, and take away wastewater to clean, before returning it safely to our beautiful rivers and seas.

To be able to deliver high quality, essential services which help to protect the health of our customers, colleagues and our environment, we need the right people to deliver on our vision.  This is achieved by living our core values and demonstrating the core behaviours that underpin them.  The security of our people, assets and information is key to us, so we are looking for people who understand and comply with the company’s required security objectives.

We know that the most successful teams are the most diverse teams. Equality, diversity and inclusion provide the very foundation to our culture at Welsh Water. We want every individual to feel confident, proud and able to bring their whole selves to work. 

To ensure an improved representation in our workforce, applications are particularly welcome from minority groups including Black, Asian and Minority Ethnic people, Females, LGBT+, Non-binary and people with disabilities. Together we continue to build a workplace that not only celebrates the diverse voices of our colleagues but also represents each customer we serve.

In essence, ours is a company based on trust, openness, respect, commitment and honesty. A company that our colleagues are proud to work for.

But, did you know we also have a visitor attraction site at Llyn Brenig which is open all year round. Want to see more? Click Here to take a look at our website – https://llynbrenig.com/

What you’ll be responsible for

This role will see you undertaking a variety of duties, including: 

• Work to appropriate safety procedures to ensure the wellbeing of all persons on site.
• Supervise the running of the retail areas on a day to day basis including some shifts as Duty Manager
• Assist the Business Support Officer with creating rotas.
• Take a lead in ensuring all paperwork is correct, up to date and properly filed, (e.g. hire forms, cleaning records)
• Maintain high levels of presentation throughout all retail areas, as well as implementing procedures to improve if required 
• Assist with stock management and pricing
• Compare pricing with local outlets ( Benchmark )
• Look for economies of scale, bulk orders with preferred suppliers to split with other sites 
• Review and refresh product range to keep up with market trends 
• Liaise with suppliers, place orders for shop stock and record receipts.
• Display shop items and maintain counter stock to maximise income.
• Daily reconciliation of shop income with till reports.
• Be an ambassador of Dwr Cymru Welsh Water, providing a friendly point of contact and information service to visitors.
• Undertaking any other duties as required to meet the needs of the business.

Who you’ll work with

Internal

•    Business support
•    Marketing team
•    Retail assistants
•    Finance team
•    HR team
•    Ranger team
•    Activities team

External

•    Fishing clubs
•    Retail suppliers
•    Customers

About you

Knowledge, Skills & Experience

• Retail supervisory experience        
• Working with the general public        
• Practical health & safety experience        
• Enthusiastic about putting our customers first every day        
• Ability to work on own initiative        
• Numeracy / till operating skills        
• Effective Communication skills        
• Commercial awareness         
• Ability to communicate effectively in Welsh (desirable)

Good to know

18 month fixed term contract

• Site based role
• 8-4pm, Duty Manager responsibility to cover 1 evening per week until closing (6pm) and 1 full weekend in 4.
• Annualised hours, 37 hours per week, rota details have some flexibility.

For any further information please contact Nick Kite - nick.kite@dwrcymru.com 

Benefits

As well as a market competitive salary, 33 days annual leave (pro rata, including public holidays), we offer a range of employee benefits and rewards including:

•    Variable pay schemes ((your salary band will remain the same, but performance depending, you could receive an incremental within-band increase and a yearly incentive)
•    Enhanced employer pension contributions – Up to 11% employer contributions
•    Enhanced family friendly policies
•    Progression opportunities, including the ability to apply for funded training and coaching and mentoring programmes
•    Reduction on gym memberships and high street shopping
•    Cycle to work scheme
•    Free on-site parking at all our sites
•    Discount off all Welsh Water visitor attraction centres and gift shops
•    Car-leasing scheme
•    Health CashBack scheme
•    An employee assistance programme for employees and their immediate family
•    Colleague matched fundraising scheme up to the value of £500 per year for your chosen charity

Whilst also working for a not-for profit company that truly cares about earning the trust of customers everyday, and about looking after our beautiful environment

Please note, we may close this role sooner if required. We may also extend the original closing date depending on interest.

Due to the nature of the industry, we require satisfactory references, post offer medical clearance, and a criminal records Basic Disclosure check on all new employees joining the business. For some roles there may be additional checks and security clearance required, and this offer is subject all checks being satisfied. You will receive further information on how to complete these checks via email once you have accepted this offer.

INDMP