Inspector

What you’ll be responsible for

Contributing in a course of action to resolve potential or actual Distribution/Leakage issues in order to minimise the level of inconvenience to the customer.

This will include:

• Demonstrating a keen willingness to constantly work as part of a team
• Achieving and maintaining the area leakage targets
• Reacting and working alongside all other departments during Silver & Gold incidents
• Ensuring that all GIS updates are submitted to GIS bureau to allow Welsh Water to maintain high quality information
• Ensuring Welsh Water leakage targets are met using various techniques to reduce leakage
• Ensuring the proper application and compliance with all company health and safety procedures, with the safety of colleagues and customers always in mind
• Effective liaison with colleagues in the distribution team during normal work practice and in times of emergency, arriving at network/leakage solutions
• Making sure the correct details are entered onto the various IT systems on a daily basis
• Ensuring correct working practices are adhered to on site in and out of hours
• Conducting visual inspections
• Representing Welsh Water throughout the lifecycle of projects, assisting as necessary the partner through the project development, planning, approvals and statutory processes
• Dealing with sometimes difficult situations in a friendly and professional manner, whilst striving for a speedy resolution
• Making recommendations for the improvement of the network
• Efficiently organising your own time, handling routine work with a minimum of supervision, assessing priorities within your area of work and managing those priorities
• Undertaking any other duties as required to meet the needs of the business

About you

Essential Qualifications, Experience, Knowledge & Skills

Qualifications

• Current, full valid driving licence

• To support operational efficiencies, candidates must reside within or around the Hereford area

Experience

• Good level of customer service experience
• Computer Literate

Knowledge & Skills

• Enthusiastic about putting our customers first every day
• Good interpersonal skills
• Good knowledge of the water industry
• Effective communication skills
• The drive and ambition to provide a first class service to our customers
• Sound understanding of Microsoft software packages including but not limited to Excel, Word
• Willingness to both work alone and as part of a team when required
• The ability to build and maintain good networks with internal departments, company partners and contractors
• Ability to work to tight deadlines and in difficult circumstances, whilst still providing an unbiased service to our customers

Good to know

For an informal discussion about this role, please contact: Ross.Griffiths@dwrcymru.com and enter the Job Requisition Number in the subject title line [8810].

Due to the nature of the industry, we require satisfactory references, post offer medical clearance, and a criminal records Basic Disclosure check on all new employees joining the business. For some roles there may be additional checks and security clearance required, and this offer is subject all checks being satisfied. You will receive further information on how to complete these checks via email once you have accepted this offer.

Benefits

As well as a market competitive salary, 34 days  annual leave (pro rata, including public holidays), we offer a range of employee benefits and rewards including:

• Variable pay schemes (your salary band will always stay the same, but depending on the performance of the company you could receive a yearly bonus)
• Enhanced employer pension contributions – Up to 11% employer contributions
• Enhanced family friendly policies
• Progression opportunities, including the ability to apply for funded training and coaching and mentoring programmes
• Reduction on gym memberships and high street shopping
• Cycle to work scheme
• Car-leasing scheme
• Health CashBack scheme
• An employee assistance programme for employees and their immediate family

Whilst also working for a not-for profit company that truly cares about earning the trust of customers everyday, and about looking after our beautiful environment.

Who we are

Our Operations teams help bring Wales to life by protecting and delivering one of our most vital natural resources. Every role plays a part in keeping safe, high‑quality drinking water flowing to homes and businesses across the country. We’re proud to offer an inclusive working environment where different perspectives, skills and experiences are valued, because we know diverse teams help us serve our communities better. Whatever your background, you’ll be supported to learn, grow and make a meaningful impact on everyday life in Wales.