Facilities Porter

What you’ll be responsible for

Join Our Facilities Team as a Porter – Be Part of Something Bigger!

At Welsh Water, we believe every role plays a vital part in creating a safe, welcoming, and efficient workplace. We’re looking for a Porter / Facilities Operative who enjoys variety, teamwork, and making a real difference every day.

This is more than just moving parcels – it’s about supporting people, creating comfortable spaces, and ensuring our offices run smoothly. You’ll work closely with our facilities Management team, helping colleagues across the business and contributing to a positive, safe environment.

Summary of Duties

• Delivering mail and parcels with care and accuracy.
• Helping set up meeting rooms so teams can collaborate effectively.
• Supporting office moves and furniture arrangements – making spaces work for people.
• Carrying out health and safety checks to keep everyone safe.
• Assisting with fire evacuations and seasonal plans like Winter Management.
• Performing light maintenance tasks and repairs – no two days are the same!

Key Responsibilities

1. Acting as a key front-of-house contact, providing a welcoming and professional service to colleagues, customers and visitors.
2. Managing visitor arrivals, reception services and telephone enquiries.
3. Supporting the smooth day-to-day delivery of Facilities Services across Welsh Water sites.
4. Building strong relationships with Facilities Management service providers to support effective service delivery.
5. Assisting with Health & Safety activities, including fire procedures, evacuations, site inspections, first aid and security arrangements.
6. Coordinating meeting room bookings and hospitality requirements across Facilities-managed sites.
7. Handling incoming and outgoing post, parcels, courier services and special deliveries.
8. Supporting the Facilities Manager with office inspections, ID card administration, Facilities Helpdesk activities and other Facilities-related duties.

Why you’ll love this role

• Team spirit: You’ll be part of a supportive, friendly team that values collaboration.
• Variety: From helping with events to ensuring our spaces look great, every day brings something new.
• Impact: Your work helps colleagues feel safe, comfortable, and ready to do their best.
• Training and development: We’ll provide guidance and opportunities to learn new skills.

About you

Essential Qualifications

• Certification (or equivalent demonstrable skill)  in basic IT systems, with good knowledge of and experience of using Microsoft Excel, Word, Outlook and PowerPoint.
• Full UK driving licence.

Essential Knowledge, Skills and Experience
 

• Experience of undertaking similar roles or responsibilities to that of a Portering position, such as working in deliveries, postal services, facilities support, property maintenance, building maintenance, or general repair, painting, and decorating roles.
• Experience in general repairs and building fabric - previous building trade background or general property maintenance / repairs experience.
• Experience in dealing with members of the public – previously having worked in a front of house role on Reception OR in a customer facing role.
• Experience in making and receiving phone calls and enquiries, dealing with customers and members of the public over the phone.
• Some knowledge or experience of Health and Safety Legislation.

Demonstrable Behaviours

• Enthusiastic about putting our customers first every day.
• Achievement Motivation - Commitment to delivering a high level of service and continually improving relationships, outputs and processes.
• Communication  skills  – Communicate effectively with customers and members of the public.
• The drive and ability to exchange appropriate information with relevant people at the right time. To be as open as confidentiality allows.

Good to know

The shift pattern for this role is Monday - Friday 10.00am - 18.00.

Interviews to take place on 19 August 2026 in-person.

 
For an informal discussion about this role, please contact: michael.gerlach@dwrcymru.com

Benefits

As well as a market competitive salary, 34 days annual leave (pro rata, including public holidays), we offer a range of employee benefits and rewards including:

• Variable pay schemes (your salary band will remain the same, but performance depending, you could receive an incremental within-band increase and a yearly incentive)
• Option to buy additional annual leave up to 5 days per year
• Enhanced employer pension contributions – Up to 11% employer contributions
• Free Mortgage Brokering Services 
• Enhanced family friendly policies
• Progression opportunities, including the ability to apply for funded training and coaching and mentoring programmes
• Gym and fitness discounts as well as high street shopping
• Cycle to work scheme
• Discount off all Welsh Water visitor attraction centres and gift shops
• Car-leasing scheme and free on-site parking at all sites
• Health CashBack scheme and access to an online GP service
• An employee assistance programme for employees and their immediate family
• Many more can be found on our website. 

Due to the nature of the industry, we require satisfactory references, post offer medical clearance, and a criminal records Basic Disclosure check on all new employees joining the business.

For some roles there may be additional checks and security clearance required, and this offer is subject to all checks being satisfied. You will receive further information on how to complete these checks via email once you have accepted this offer.

Who we are

Dŵr Cymru Welsh Water keep 3 million people healthy each day with safe, reliable water, and take away wastewater to clean, before returning it safely to our beautiful rivers and seas.

To be able to deliver high quality, essential services which help to protect the health of our customers, colleagues and our environment, we need the right people to deliver on our vision.  This is achieved by living our core values and demonstrating the core behaviours that underpin them.  The security of our people, assets and information is key to us, so we are looking for people who understand and comply with the company’s required security objectives.

We know that the most successful teams are the most diverse teams. Equality, diversity and inclusion provide the very foundation to our culture at Welsh Water. We want every individual to feel confident, proud and able to bring their whole selves to work. 

To ensure an improved representation in our workforce, applications are particularly welcome from minority groups including Black, Asian and Minority Ethnic people, Females, LGBT+, Non-binary and people with disabilities. Together we continue to build a workplace that not only celebrates the diverse voices of our colleagues but also represents each customer we serve.

In essence, ours is a company based on trust, openness, respect, commitment and honesty. A company that our colleagues are proud to work for.